Lokey Kia - Service Center

No hurry if you are actually helped When I arrived there were at least seven employees standing around doing nothing but talking to each other. Once I checked in for my 1/2 hour appointm When I arrived there were at least seven employees standing around doing nothing but talking to each other. Once I checked in for my 1/2 hour appointment, I got to wait over 1 1/2 hours for the WAY OVERPRICED spare fob and duplicate key (not connected to Fob) to be paired with my vehicle. I pre-paid slmost $300 for these cheap pieces of plastic and alloy and wasn't told at the time of the sale that there are additional "programming" cost of $60+ over original price of the spare fob and key. I was never told in advance by the maintenance guys on the day I brought it in to be programmed that there was a service fee for the work! I was under the impression that you cannot work on a man's vehicle without first telling the owner that there is a an additional charge for the programming. I feel cheated and frustrated. Would like to feel like an important part of the Kia family. I am asking for a refund on the service I received today and, you are really customer friendly, you might even consider lowering the price for the fob and addition key; please and thank you More

I found a new service provider Usually I go to my dealership in Pasco County for service but my tire had a hole and it was more convenient to have it towed to Lokey. Not only did th Usually I go to my dealership in Pasco County for service but my tire had a hole and it was more convenient to have it towed to Lokey. Not only did they fit me in, fix my tire & deal with the insurance company, they did recall service too. I love being able to get good service closer to home. More

very satisfied Best services facility of any dealer I've ever worked with. Currently own to Kia vehicles and have extensive experience with this dealer. Very satisfi Best services facility of any dealer I've ever worked with. Currently own to Kia vehicles and have extensive experience with this dealer. Very satisfied. More

Great Customer Service From the minute I arrived to the time I left it was perfect! Michael was so polite and took care of all my cars needs. I wondered over to toe dealersh From the minute I arrived to the time I left it was perfect! Michael was so polite and took care of all my cars needs. I wondered over to toe dealership while waiting, spoke with Eric, finance manger, and talked about my next car. Seriously, everyone here were extremely professional. Car serviced on/out. Glad I chose them!! More

Quick & honest Nice people to deal with. Work was done quickly and at a reasonable price. Nice to have free bottled water and snacks as you wait. Nice people to deal with. Work was done quickly and at a reasonable price. Nice to have free bottled water and snacks as you wait. More

Lokey is great! Service staff is wonderful! My last 6 cars have been purchased from Lokey, because they are professional, friendly and responsive. All qualities that Service staff is wonderful! My last 6 cars have been purchased from Lokey, because they are professional, friendly and responsive. All qualities that I hold in high esteem. More

Oil change I brought my daughters car in for an oil change, they did an awesome job and fast. They also waged the car, it looked brand new! I brought my daughters car in for an oil change, they did an awesome job and fast. They also waged the car, it looked brand new! More

Poor service Poor customer service and very poor attitude from you courtsey van driver. She had awful things to say about your service center rushing cars through Poor customer service and very poor attitude from you courtsey van driver. She had awful things to say about your service center rushing cars through and scratching them up. Told the service person but she didn't seem to care. More

Great Staff and does a great job the service doesn’t take that long.i have been coming here for many years. I live about twelve miles from Lokey Kia but I h Staff and does a great job the service doesn’t take that long.i have been coming here for many years. I live about twelve miles from Lokey Kia but I have a Kia dealer three miles from my house, but I like Lokey Kia, bought all my cars from Lokey Kia and will always come back for the cars services and new cars. More

Sweet music jams The service gentleman are nice and timely, mostly i love how close it is to the mall. Im able to wait for my car while still running some errands. The service gentleman are nice and timely, mostly i love how close it is to the mall. Im able to wait for my car while still running some errands. More