Lokey Kia - Service Center

I waited to long for this service not to get a follow up from service tech. I has to check on my car after 3 hours. I was told it was going to take " some time". I have been a KIA customer for 8 years, an from service tech. I has to check on my car after 3 hours. I was told it was going to take " some time". I have been a KIA customer for 8 years, and have had 4 different vehicles. This by far was the worse experience I've ever had. All I needed was a tire repair. I was there for 3.5 hours. More

Quick and clean service department. Very helpful staff. Waiting area is comfortable and stocked with treats to pass the time. Very helpful staff. Waiting area is comfortable and stocked with treats to pass the time. More

Great service and they solved and fixed my problem with complete professionalism and care. Highly recommend complete professionalism and care. Highly recommend More

Clean location. Nice employees. Free wifi in waiting area. Had to bring car back as they forgot to install the new wiper blades. Nice employees. Free wifi in waiting area. Had to bring car back as they forgot to install the new wiper blades. More

Michael checked me in and was very helpful. Everything went well. They even washed my car. Very pleased. Everything went well. They even washed my car. Very pleased. More

Everything was great. Everyone was very professional.Anthony Gomez was fantastic.I was ver pleased. Everyone was very professional.Anthony Gomez was fantastic.I was ver pleased. More

Very short, won’t let you finish speaking, specially over the phone, also not informative with existing issues. the phone, also not informative with existing issues. More

I was sent a recall letter for my engine and software instructing that I take it to the dealership. I left my car at LOKEY Kia Clearwater and did not even get a call back after 3.5 hours. I had to return instructing that I take it to the dealership. I left my car at LOKEY Kia Clearwater and did not even get a call back after 3.5 hours. I had to return to the dealership on my own to find out the status of my car. Upon arrival, the service rep told me they had not done the mandatory engine inspection for the recall. The rep then took me to my vehicle and stated the ignition coil #2 bolt was stripped, not tightening which was his reasoning of not doing the mandatory engine recall. I know for a fact my ignition coil bolts did NOT look like that before handing LOKEY Kia of Clearwater my keys that day. The very next day, I had to go to my mechanic to re-secure the same coil bolt because my car was shaking, which had not happened not even 5 months prior to my mechanic changing the ignition coils. They were supposed to do a mandatory engine recall. INSTEAD, they tried to upsell me stating I needed “4 coil connectors, a valve cover, fuel tube and spark plugs for $1619” which I know I do not. I purchased my Kia Forte from this dealership in 2013 and unfortunately will never take my car back to this location. They have poor customer service, do not communicate and don’t seem to have the customer’s best interest whatsoever. I will be taking my car to a different Kia dealership for the engine recall. More

The staffs very nice and friendly and he's do a great job in my car in my car More