Lokey Kia - Service Center

I have been a customer with Lokey Kia for over 5 years and there services are great. and there services are great. More

A very good experience they addressed my list of items. Had to order some parts for a drivers side window issue which they said they will call me when they get in. Had to order some parts for a drivers side window issue which they said they will call me when they get in. More

Very friendly and courteous from the moment I arrived for my oil change..less than an hour later my car was finished. This was my best dealer experience ever!! my oil change..less than an hour later my car was finished. This was my best dealer experience ever!! More

First service for new vehicle. Car was taken in within minutes of arrival and service was within the estimated time. everyone was very pleasant and helpful and the wait area was c Car was taken in within minutes of arrival and service was within the estimated time. everyone was very pleasant and helpful and the wait area was clean, comfortable and well stocked with snacks and drinks available. More

Lokey always takes great care of me. They have make sure to finish my auto service on a very reasonable amount of time. Horacio is knowledgeable, polite and helpful. They have make sure to finish my auto service on a very reasonable amount of time. Horacio is knowledgeable, polite and helpful. More

Our third, and final, attempt to use this Kia dealership for service. Each time we have walked away disappointed. It has proven to be worth our time to go elsewhere to get a quality experience. for service. Each time we have walked away disappointed. It has proven to be worth our time to go elsewhere to get a quality experience. More

Dave in in the service department is an excellent employee. He is the only service provider I make an appointment with as he always is extremely helpful. employee. He is the only service provider I make an appointment with as he always is extremely helpful. More

Not welcoming. I had to ask how long the wait time is, had to ask where to sit. Huge disconnect I had to ask how long the wait time is, had to ask where to sit. Huge disconnect More

I usually have good things to say about Lokey Kia service (service for my 2012 Optima was great) but since I purchased a 2019 Kia Niro from them they’ve gone from 5 stars to 2. They’ve now had my car for 4 (service for my 2012 Optima was great) but since I purchased a 2019 Kia Niro from them they’ve gone from 5 stars to 2. They’ve now had my car for 4 days and getting someone to call me to let me know what’s going on with my vehicle has been extremely frustrating. I was finally able to speak with someone on day 2 who told me they only have two technicians that work on hybrids so they hadn’t done any diagnostics yet. He said it would most likely be a couple days and to call back if I didn’t hear from someone. Day 4 today and once again after several messages I still haven’t talked to anyone who can tell me what’s going on. I’m relying on a friend to get to work since they won’t give me a loaner until the car is diagnosed and they confirm it’s under warranty. Tomorrow is day 5 and if they still don’t call back after today’s messages I will amend to 1 star. More

The Service Department is the best customer service I have ever dealt with, which is why I continue to buy my vechicles at Lokey Kia. I'm never disappointed. Thank you. have ever dealt with, which is why I continue to buy my vechicles at Lokey Kia. I'm never disappointed. Thank you. More