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Lokey Kia

Clearwater, FL

4.6
6,151 Reviews
Great Reasons to Buy from Lokey KIA 1. Family Owned and Operated since 1952 2. A Large New and Used Inventory Selection in the Tampa Bay area 3. Free Oil Changes for as long as you own your car 4. And if we can't sell you the same exact vehicle for less than our competitor, we'll pay you $1,000*!
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27960 US Hwy 19 N

Clearwater, FL

33761

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Showing 6,151 reviews

March 09, 2011

This dealership is unprofessional and disorganized. The staff is uninformed and confused, not able to answer basic questions about their inventory, pricing, financing, etc. We initially agreed to go to More

by kimioleari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maher, Rick
Apr 11, 2011 -

Lokey Kia responded

I wanted to take the time to respond to the review you sent in...our dealership didn't try to deceive or "lure" you into visiting our store, you had located a vehicle on the internet using the USAA buying program if I recall. The vehicle unfortunately was sold, it happens that way occasionally, but we went above and beyound to find a substitute vehicle to fit your needs. All your questions were address promptly, and we had a finance manager there to answer questions about that end of the process. At the point of delivery even though it was after hours we had the vehicle cleaned and ready for you to drive home. Everyone seemed very happy with the vehicle selected, the price of the vehilce and the terms of the loan. I'm not sure why someone would just hang up on your call, and I apologize if that indeed happened. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us, and will work with you to resolve any issues with your experience at our dealership. Please contact me directly if I can be of any help in the future, and we do appreciate your feedback Thanks for your time, Rick Rizzo Lokey Kia New Car Sales Mgr. 727.710.2673

Apr 12, 2011 -

kimioleari responded

In response to Rick's embarrassing (and factually incorrect) rebuttal of my initial review: 1. Maher sent us an email the day before we went to Lokey Kia indicating the car we wanted was in stock. When we arrived, we were told the car hadn't been in stock for months. If that isn't "luring" us into the dealership, then the associate just didn't bother to actually read the email to which he responded. There was even a picture of the car in the email. Maybe all the email responses from Lokey Kia are canned. 2. We didn't finance the vehicle through Lokey Kia (or anyone, for that matter). We paid cash. We never spoke with a finance manager much less a helpful finance manager that answered all of our questions, because we didn't have any finance questions. We weren't "happy" with our finance negotations because... well, they didn't exist. That entire statement was completely false, fabricated and misleading. 3. We drove the car directly from the lot. It was not cleaned out prior to us driving it home. This just further reiterates the lack of professionalism and attention to detail displayed by this dealership. It seems all responses from this dealership are canned and and do not actually take in account what really happened. It is very difficult to adequately respond to a complaint, when the time isn't taken to know what the complaint is about.

March 02, 2011

I was looking to buy a new car after being out of work for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to t More

by Steven Hoskinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maher Alsayed,Charlie Mohr, Kevin Perkins
February 26, 2011

We wanted to buy a new 2011 Sorento. We called around to the 3 Kia dealers closest to Spring Hill. The one dealership we originally dealt with that test drove with us never called us back. We called the s More

by lolly51990
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Morris
February 16, 2011

Was going to look for a new car, was looking at others but the price was right and Gerry worked with us to reach a fair deal. Haven't regretted it since and I couldn't be happier with the car. All of the More

by thecarterfactor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Stumpf
February 10, 2011

I rated this the way I did because everything was great. My salesman, Joe, was very helpful & gave me a graet price on my sorento. It has everything I wanted for much less than I expected. Everyone Joe in More

by bdk48ataol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joe ryndak
January 30, 2011

The visit began with a courteous greeting for my family and I. We came in looking for a vehicle that was safe for my family and I. We were very interested in the kia sorento and Maher began to explain th More

by jwallace27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
maher alsayed and charlie mohr
January 25, 2011

Maher was laid back, personable and patient. I bought a 2011 Kia Soul and I LOVE it. Kevin in finance was wonderful and Rick, manager, was also extremely personable and informative. There was no "pushy sel More

by LDWMusic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maher Alsayed
January 23, 2011

I would like to thank Rick Rizzo and Gerald Stumpf for their straight forward and honest sales process. Although I had many hurdles to clear, I would not be driving my new Sorrento if it were not for the More

by ajs27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gerald stumpf and rick rizzo
January 18, 2011

This dealership is a service nightmare. I don't really think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know wha More

by dmicaman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lori- Service adviser, Joe Service Director
November 30, 2010

Lokey Kia and its employees beat the competitors in pricing and in customer service hands down. Rick Rizzo went out of his way to do what it took to get the lowest price for the same model that other d More

by Benmartin_26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rizzo, Jerry Stumpf, Kevin Perkins
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