Lokey Kia

I went to the dealership for the second time in about two weeks. I am seriously considering a Kia, and I wanted to sit in an Optima to recheck the comfort level of the seats, and I wanted an update on the s weeks. I am seriously considering a Kia, and I wanted to sit in an Optima to recheck the comfort level of the seats, and I wanted an update on the status of the Hybrids. The salesman I had been working with (a man named Mark who seemed to be pleasant and straightforward) was busy with another customer, so he politely referred me to a heavy-set man that appeared to be the sales manager (not sure though). So I asked this sales manager (or perhaps he was another salesman - again, not 100% sure) when they thought they might receive the first Optima hybrids. The guy looked me in the eye and said "Kia is not manufacturing any of those yet." My jaw dropped. I know that is not true. Kia is manufacturing them, and they are at dealerships on the west coast now. I had spoken with a dealer in Seattle earlier in the day, and had come back to Lokey to check the status in Florida. Now this guy could have said, 'I don't know,' or he could have said 'I am not sure - I'll check,' or something with some integrity. Instead he acted like he knew the status and just plain lied. I have no use for liars. I said, that's not true - I know a shipment came in from Korea this week. He then said - "Well, I meant we have not got any coming in yet." I said "Any idea when?" He said "Nope," and turned away. Exasperated, I respond, "Then I guess I will have to go to a dealer that has more information then you do." It was not like they were busy - there were only two customers that I could see, and about 6-7 salemen. This guy could have offered to check, he could have taken some time to explain why he had responded that way, or he could have turned and ignored me. And that is what he chose to do. He just walked away and started to talk to a bunch of other salesmen who were standing around in a small group. I went over and checked out the only Optima they had, and finally just left the place. Now I know that the dealers don't have much control over what cars they get, and I accept that. But the fact is that I am sincerely interested in buying a Kia, and if the Hybrids don't turn out to be exactly what I was hoping for, I had planned to purchase a non-hybrid Kia. I feel I was treated rudely at best, and lied to at worst. When and if I buy a Kia, it sure won't be from Lokey Kia. More

It was a great pleasure to have worked with Aaron Morris, along with finance manager Tina M. Sciriha. When I first arrived at Lokey Kia, I had an idea of what car I was interested in and from the onset A along with finance manager Tina M. Sciriha. When I first arrived at Lokey Kia, I had an idea of what car I was interested in and from the onset Aaron provided excellent service in bringing my selected car to me, letting me test drive it and telling me all about the 2011 Kia Optima EX. It was such a pleasure working with all of the knowledgeable sales people at Kia Lokey that after talking with Aaron and test driving the vehicle I ended up buying one that very day. Finance Manager Tina M. Sciriha was also a pleasure to work with and explained everything in easy to understand terms and made the purchase of my new vehicle that much easier. More

Our experience at Lokey Kia was awesome! I was trying to help my daughter get a new car with an affordable payment, Freddy and the rest of the team members made that possible. Everyone was very friendly and help my daughter get a new car with an affordable payment, Freddy and the rest of the team members made that possible. Everyone was very friendly and I did not feel pressured as I have in the past when making a car purchase for myself. Freddy worked and worked at making a deal happen to fit my daughter's budget and put her in a much more reliable car. I am happy to say that my daughter is extremely happy with her Kia Optima and both her and I want to say thank you Freddy for working with us and being patient after all we had to get through to put her in a new car. Freddy, continue to be positive, upbeat, not pushy and keep smilin',keep up the good work. When I am ready to buy a new car I will definitely check out a Kia for myself. Freddy your the best! Thank You Freddy and the rest of the team members who were involved in the sale of my daughter's Kia Optima, Joan and Whitney More

Freddy, Tina and Charlie were the nicest people. They had very good customer service and extremely friendly. They all seemed to know what they were doing. We went there, they worked out a deal and it worked. very good customer service and extremely friendly. They all seemed to know what they were doing. We went there, they worked out a deal and it worked. I got the car, I was happy and they were happy. I would definitely recomend this place to someone who is in need of a new vehicle. More

WARNING - This dealer sticks you with high "dealer fees". Over $900 on a used vehicle! I got the price of my vehicle and trade where I wanted it, but I was only figuring about $750 for "fees and profi fees". Over $900 on a used vehicle! I got the price of my vehicle and trade where I wanted it, but I was only figuring about $750 for "fees and profits". Also, the $900 doesn't include putting any gas in your tank?! I called the salesman on the ride home to let him know how generous it was to send me off with an empty tank. He gave me a lousy apology and some line about how "they don't normally do that". What? Um, dummy, how about giving me a gas card or something? Anyways, the "call me" line is just that. Their sales department gave very little response when I phoned in the days following the sale about various minor concerns with the vehicle and financing. After some confusion between various departments, the additional items on my vehicle did get handled by their service department very professionally. It's a shame their sales department is still practicing old shady tactics and fees. Their finance department has been less than spectacular thus far, but I can't really expect much considering I walked in with an approved loan from my bank and refused all the "plans", "coverages", and "warranties" they offered. Overall, I like the vehicle, but feel slighted by this dealer for getting me for an additional $200 (unanticipated "fees and profits" plus gas). I doubt I will ever return for future purchases. More

I was extremely impressed with the entire experience and personal attention I received while looking to purchase a vehicle. I had been to several dealerships previously and was compelled to return to Lokey personal attention I received while looking to purchase a vehicle. I had been to several dealerships previously and was compelled to return to Lokey Kia and deal with Rick, who was very informative on the several different makes and models. After finally deciding on the Sorento I then met Kevin, finalizing my purchase went very smoothly. Thank you everyone for the wonderful experience ....I LOVE My KIA..... More

When I decided to start looking for a new car, I made Lokey Kia one of my first stops. I had heard good things from others, and loved the look of the new 2011 line. I came in and spoke to Matt, who di Lokey Kia one of my first stops. I had heard good things from others, and loved the look of the new 2011 line. I came in and spoke to Matt, who did a great job explaining the various trim levels and options available on the Forte. He introduced me to Charlie and Rick, sales managers, who both did an excellent job welcoming me to the dealership and making sure my questions were answered. The first day I visited, they made a very nice offer, but I wasn't ready to buy. Instead of the usual pressure tactics, they were very patient and encouraged me to take my time. They kept in touch after my visit, and subsequent visits I was treated like family. I am ready to purchase, and looking forward to going back to work on the deal! More

THE (ONLY) GOOD: The salesman, Freddie, was incredibly nice and very helpful. BAD: The Sportage had a $4,000 dealer MARKUP over the MSRP because "they're popular." (Making the total on the base model li nice and very helpful. BAD: The Sportage had a $4,000 dealer MARKUP over the MSRP because "they're popular." (Making the total on the base model like $25000). I have since contacted other Kia dealerships in the area, and they laughed at how ridiculous that is (average markup is between $500 and $1000). Also, prices on the website are asterisked, and include every possible rebate that is available, so the prices are very misleading. The finance person, Kevin, was rude, condescending, and pretty much tried to berate my boyfriend and me into accepting their laughable deal. My credit is 609 and his is 720 (joint purchase), and they offered 8.99% APR. We said we'd like to think on it for a day or two. Kevin said to us, "Let's face it, you barely got approved for this loan (how do you get BARELY approved? It's a yes or no question...), and I had to pull some strings to get this kind of financing. There's no way you'll beat this percentage anywhere else (We got 6.99% at Dayton Andrews Jeep)." He then continued to talk down to me, saying that I'm currently paying for a car that doesn't even run, and that $435/month is a steal (again, Jeep got me around $300/month for a Compass that they dropped from 22,500 MSRP to 18,900 out the door). At one point I said to my boyfriend, "Can we just sign the papers? It sounds like they're the only place that will accept my credit for a car." I guess that's what they want you to think. The next day when we went to a credit union to get a loan that way, I was told that my credit had been pulled ELEVEN times the previous day, which greatly impacted my credit score (Thus the "You won't find better anywhere else," as in "We've made sure of that.") After my experience at Lokey, I was so upset that I told everyone I knew how they treated me - including my mom, who tried to call and complain. The manager repeatedly said that I must be mistaken, because Kevin was one of their best, and that this wasn't the restaurant business (whatever that means). After the repeated call-backs, I think that they eventually offered me something like 4.99% financing and 19,000 on the Sportage, but they could have offered me the moon and I never would have taken my money to them. More

I was looking to buy a new car after being out of work for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to t for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to them I can start to rebuild my credit and drive a car that lets me feel like I am worth something again. Sincerely, Steven Hoskinson More