Lokey Kia

Mark Brown in sales is extremely pushy and utilizes very high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. I recommend you request another sales person immediately if you find yourself dealing with Mark. I NEVER write reviews, but my dealings with Mark continue to this day... I wish I would've never contacted him in the first place. More

I needed to purchase my 2011 Kian Soul from a lease buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, ad buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, added additional $150 to tranfer my tags and title. The cost of my buyout through them amounted to nearly $14000.00 when the buyout was $11764 plus sales tax of $755. I was hostage at this dealership for 3 hours trying to purchase my car. I was able to purchase my car through another dealership, recommended by Kian Motors Finance in less than 1 hour with no additional fees charged and they assisted me with the finance of my car through my credit union with no fees assessed. I would have spent $2400.00 additional to get my car from Lokey. More

trying to buy a used car..drive in ..with 3000 cash and a trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor man trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor manager) was keep telling me an old lady owned the car and took care of it very well.. after several times the sales man telling me how nice one owner vehicle it is i asked for the carfax and voila...4 previous owners... i think that should cover why i would never buy from them and not recommend the dealership... More

Dishonest I have bought 3 cars from there. The first was Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up north needed a SUV for the snow. Financing changed the price after paperwork was signed. Lied about pricing, warranty, and tag information. Long story, I won't bore you with the details. Our mistake was going back a third time to buy a car for my daughter. She fell in love with her car, we didn't want to disappoint her. This was a used vehicle. The price was high, but that was ok, this is what she wanted. We paid cash for the vehicle, our car salesman said we needed to fill out a form, we did agreeing no credit check. We received paper work two weeks later a credit check was done. The salesman showed up at my house demanding a paper be signed by my daughter while I was not home. I had to race back to handle the situation. They did not put gas in the car which is normal for buying a used car from them. I barely made it to the gas station. I spoke with the manager, he gave me a $25 gift card, a $25 service coupon, and was told the salesman had been let go. My newest problem; my daughter had her free oil change done. They told her there was a nail in her tire, non repairable. We brought it to a friend of ours that does tires. No hole a head got stuck on a piece of tread. There wasn't even an entire nail, just a head no damage. Dishonest, please for your sake do not go there. Autoway is the place to be! More

I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty, one even admitted to it happening to him once with a brand new vehicle on the lot.) When I went back two days later to order the piece I was told it would not be covered and I would need to pay out of pocket since I no longer have the piece. This was never considered an issue during my first encounter. Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. However they sure did try to get me to trade mine in for a new car leaving them to replace the piece anyways. Unbelievably bad experience. More

Its funny I read many reviews before purchasing a vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its f vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its funny how people talk about car dealers. They did this and they did that. I'm sorry if you just go into the dealership without all your BS, they will treat you with respect. As Cindy did with us. We negociated on the price and felt she was giving us a fair deal. They also gave me my oil changes free for life and I couldn't find this at other local Kia dealers.. This really was a main reason to look a this dealer. Please when you arrive ask for Cindy. She rocks... More

Lied to not only by the salesman, but the sales manager, general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove it wasn't! Lied to us and told us we were receiving "free perks" and then upon closer inspection of the contract...were actually charged for all of them! Took the vehicle in for the "free perks" only to have it done incorrectly! Really....couldn't you even wash the vehicle before putting the protective coating on? Now we have water spots under it!! They actually had the nerve to give us a "cheat sheet" to fill out their survey. Can't wait to get it so I can again tell how disappointed and stuck we feel with a vehicle we didn't even want! They seem to promise a lot and deliver nothing and not care about it! We are not disappointed in the performance of the vehicle...only the dealership and their inability to be honest with people. It almost seemed as if they all lied to cover up for the lies we were told by the salesman. DO NOT BE FOOLED...LIFETIME OIL CHANGES ARE NOT WORTH IT!! More

The first vehicle I looked at, had an addendum sticker for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but purely for greed??? Then to add insult to injury a dealer fee of $800.00. Sorry Lokey, but you have lost my business and my families business. More