Lokey Kia

Completed work i did not authorize Was having problems with the puah button start in my vehicle. I called aaa they came out to test the battery they said the battery was fine so i took Was having problems with the puah button start in my vehicle. I called aaa they came out to test the battery they said the battery was fine so i took it to lokey to find out what was wrong as my car is inder warranty. They told me they would take a look at it..2hrs later i see my car pull out of the garage. In the two hrs i sat there noone told me what they had found or ask my permission to fix the vehicle. I told the service tech that the vehicle was finished. He then proceeded to tell me it would be $350 as it was the battery. I told him aaa told me my battery was fine and i never authorized them to replace the battery. He said fine i would have to wait they will rip it out and i can take it somewhere else....i wasnt about to wait another two hrs so i said no give me the old battery so i can make sure it was dead he said no he would have to charge me. I will be complaing to Kia Corporate as well. More

Best car buying experience ever! If you want the best car buying experience ever Ask for Pernell or Teneka! These guys are the nicest, coolest , down to earth people I've ever met buy If you want the best car buying experience ever Ask for Pernell or Teneka! These guys are the nicest, coolest , down to earth people I've ever met buying a car. I drove 2 hours for a car and was well worth it! By the time I was done I felt like we had been friends for years!! More

Paint touch Up Purchased a used 2016 Nissan Altima and asked to have a few minor paint touch up completed. I scheduled a date and time. When I arrived they took m Purchased a used 2016 Nissan Altima and asked to have a few minor paint touch up completed. I scheduled a date and time. When I arrived they took my car back immediately and made the necessary repairs and I was out within the time frame promised. However, I attribute this to Rob Nelligan. I have avoided purchasing a car for many years and this was my first stress free car purchasing experience ever. He is knowledgeable, friendly, great communication and listening skills, also has excellent follow-thru and follow-up skills. He will NOT over promise and then under deliver. When purchasing a car it is not only the relationship with you that is critical it is the relationship the Salesman has with the entire dealership (finance, service, etc) that is critical. Rob has a strong relationship with all the areas that would affect me as a consumer. I highly recommend Rob for all your car purchasing needs. You will not be disappointed. More

Horrible Service Department!!!! bunch of crooks!! These people took advantage of a 67-year-old widow when her air conditioner stopped working. Having bought the car at the dealer, we went to to get an These people took advantage of a 67-year-old widow when her air conditioner stopped working. Having bought the car at the dealer, we went to to get an estimate and the Service Manager told her the repair will cost $1200...when 9 months earlier the same dealer Lokey Kia in Countryside replaced the compressor and supposed to have 12 months warranty. They gave us the runaround stating that the air conditioner was not working for other reasons...after a while trying to find solutions and trying to understand why was the air conditioner not working...they decided to do a better price... $1100...feeling robbed, we took the car to another repair shop in Tampa...only to be surprised that the total repair cost only of $70.00...that's right!! I thought about calling the dealer back to complain but just the thought of the Service Manager saying I apologize or I am sorry didn't seem to be enough SO, public information and/or reviews online like this one will probably cost them some business and hopefully people will think twice before taking the car to them...they are a bunch of crooks that should be fired! More

Poor service Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole en Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole engine compartment was covered with oil . He called Lokey Kia at 1:00 pm and they said they would have a truck tow the car to the dealership. Then my son looked again at the engine and noticed the oil filler cap was on the radiator mount, obviously they never replaced it after changing the oil. After waiting a couple hours he called Lokey again and was told to wait. The tow truck finally arrived at noon the next day !! Lokey service somehow changed their screw-up into HIS problem So the finally got the car and said 'It won't be ready till tomorrow' This is even though THEY KNEW it was their error, the service rep even mentioned how the tech was in trouble !! So my son was left without a car for two days Lokey service somehow changed their screw-up into HIS problem Two times after that I have spoken to someone at the dealership (after subsequent oil changes, they are free and I considered this a one-off error) and each tiome I asked to speak to the service manager. First time, I was transferred to his voice mail left a message , never heard back Second time , I was called by someone asking me how the oil change was , I told them the story and they said they would have the service manager call me Never heard back -- seems like their standard procedure What gets me I would bet if I brought the car in as a trade-in, they would probably say 'oh we cant give you the full amount, there was engine damage when it was run with no oil' More

Excellent I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was up I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was upside down. I had Rob Nelligan as a salesman. I have been buying and leasing vehicles all my life and never have a met a salesman who was willing to work with me to the fullest extent possible. He listened to where I was coming from and worked diligently to assist me with my needs and ability. As I said previously, never in my life has a salesman put that much effort into assisting a customer. I would recommend this dealership and Rob to anyone who is looking to purchase a vehicle and not have to worry about the "high pressure" of the typical salesperson or the unwillingness of some salesman who won't do what they could to fill you need and requests. More

Total rip off artists!!!! Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours late Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours later it turned out to be $18,400 an additional thousand dollars in fees in $1000 in taxes, the taxes I understood the fees were ridiculous . I felt as though I were held hostage due to the fact that my lease was expiring in 24 hours. I would never return to the dealer again. More

The Sales Manager Steven Fodor I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained all the information about my trade in and the vehicle that I'm interested in, he did his best to satisfy and helped me out with the payments to close the deal. I don't know how many cars I owned, but never have a deal so fast and easy.. No pressure, no tactics, no games and most important thing is no wasting time. I was dealing with another salesman named Jermaine online or on the phone but never satisfied with his effort, numbers and attention.. He never offered any other options or offers or anything. When I told him that I'm coming the next day, his answer was there's nothing else he can do and asking me why I'm still coming over. Can you believe that ? That's why I decided to go there and wanted to see another manager. I'm so lucky I met Steven and he took care of me so well. Thank you so much again Steve for all your help and effort, your treatment and great customer service... More

I don't know what I have to do to have a review stick here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu hav here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu have to be in the top 10% of ALL Kia dealers to achieve this award. I just purchased my new Kia Optima from Nick Rizzotto. I told him I went to Crown after seeing all the review on dealerrater. Worst experience I evere had. They said they would sell me the car for $20k out the door over the phone.. when I arrived a completely different story. Then I went back up to Lokey as I did on my last Kia and worked with Nick.. Thank you for a great purchase experience. No BS.. The reviews on this page are total BS.. One dealer has hundreds of review ( the one that pays dealerrater ) and the other doesn't. TOTAL BS. Lokey Kia - Thank you for the great experience and dealerrater, you full of it. Frank Doran.. Loving my new Optima from Lokey. More

I had the best car buying experience at Lokey Kia in Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Optima! More