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Loganville Ford
Loganville, GA
153 Reviews
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Showing 153 reviews
December 08, 2017
To lazy to work on my Mercury Grand Marquis. They had my car for 3 days. Needed Blend door replaced. Finally called them. They said the work would take to long and not be able to make enough mone They had my car for 3 days. Needed Blend door replaced. Finally called them. They said the work would take to long and not be able to make enough money on it. They told they were not going to do the work. To exhaustive of a job. They will never get any of my business. My neighbors are laughing at this though. Don’t go there beware of this place. More
by TFlaugher
Employees Worked With
Carey Paul, Matt Stephens, Mike Crouch
November 10, 2017
Service/oil chg,new tires Went in for a oil change.... but thanks to lance Myers ended up with 4new tires he matched with local competitors didn’t know if he could do it but he Went in for a oil change.... but thanks to lance Myers ended up with 4new tires he matched with local competitors didn’t know if he could do it but he did... I take my 2014 f150 no where else.. thanks loganville Ford More
by Thomp3743
Employees Worked With
Lance Myers
October 26, 2017
Improper tire service I took my 2017 F250 in for its first service before I took it on a trip towing my 5th wheel trailer. I was told that normally they rotate the tires so I took my 2017 F250 in for its first service before I took it on a trip towing my 5th wheel trailer. I was told that normally they rotate the tires so I had them do that also. While on my trip it felt like I was fighting the wind, but when I got out for fuel I noticed there was no wind. I kept stopping checking my trailer and could find no issues. Finally I checked my tire pressure and found that the didn't change the pressure when they rotated my tires. I had 67 in the front and 62 in the rear. I had to stop at a Walmart and buy a compressor to adjust the air. When I came home I called the service rep who handled my truck. He said the service manager would call me within 2 hours. That was yesterday and I haven't heard from anyone. More
by Rick
Employees Worked With
James Hanham
October 24, 2017
great service I'm new to the area and need a dealership that would take care of my nearly brand new 2002 T-Bird. I found it with Loganville Ford. I'll be back...! I'm new to the area and need a dealership that would take care of my nearly brand new 2002 T-Bird. I found it with Loganville Ford. I'll be back...! More
by JSB
Employees Worked With
Jason (service technician), Matt Stephens
October 20, 2017
Transmission replacement Great job replacing my transmission via warranty work, Jim coordinated everything in a timely manner and followed up with me to insure work was satisf Great job replacing my transmission via warranty work, Jim coordinated everything in a timely manner and followed up with me to insure work was satisfactory More
by Jamesballa
Employees Worked With
Jim in service
October 19, 2017
Terrible Customer Service in Service Dept! I left wonderful reviews everywhere about my purchasing experience at this dealership when I bought my 2016 Ford Focus brand new from them. However, I left wonderful reviews everywhere about my purchasing experience at this dealership when I bought my 2016 Ford Focus brand new from them. However, after several trips to the service dept with my BRAND NEW car there is not much good I can say about the service dept or this xxx car! It's been years since I had a brand new car and finally gave in so I would have piece of mind of having a new car and having warranties. Let me say that warranties mean nothing if your dealership refuses to admit there is a problem with the car! Other than replacing the TCM on the car the only answers I get is "The car is performing as it is supposed to", "Performing as designed" or "We can't get it to do what you are saying when we drive it". This car is dangerous, I've almost been hit a few times because it would not shift from first to second. It's grinding and sputtering and hardly makes it up the hill out of my neighborhood. That is NOT normal. I can't let my daughter drive my car because I am afraid for her in my 2016 car so she is safer in her 1999 Ford Escort! OH... and let me tell you, I love my car other than the mechanical issues. I am obsessive about keeping it in new condition. So, imagine my surprise when I go to pick it up and there is a chip in my hood and scratches leading down to it. When I confronted the service tech he immediately got the service manager who told me it was already there....... NO it wasn't !! I looked it over before leaving it. I have pictures of it just the day before. They "repaired" the chip by covering it with touch up paint.... My toddler niece could have done that! I have called regarding the transmission issues and was told I would receive a call back. I have emailed. I have gone on the website and chatted with a rep, that forwarded our conversation to the salesman, that responded saying he was forwarding to service.... WEEKS have gone by....nothing. I am done trying to work with them. Taking my business elsewhere. I have other family members that have purchased from there that will be taking their business elsewhere as well after seeing all of my frustration with them. More
by Kristi Cowart
Employees Worked With
Mike Crouch
October 18, 2017
Very happy I love my new car and Nathan, the representative was so helpful and quick. 45 min. In and out. Thank you. Loganville Ford is the best. I love my new car and Nathan, the representative was so helpful and quick. 45 min. In and out. Thank you. Loganville Ford is the best. More
by Shirleymay
Employees Worked With
Nathan Swope, Adam Dryden
August 13, 2017
Bad customer service I brought my used King Ranch in for the 105K service that I purchased there in March today. I called for an appointment for 10AM. I had a coupon stati I brought my used King Ranch in for the 105K service that I purchased there in March today. I called for an appointment for 10AM. I had a coupon stating the service would be $39.95 which was stapled to the work order. I waited 1.5 hours and then they came in and said the front brake shoes needed emergency replacement and it would be another 1 to 1.5 hours. I had to go so I declined. I looked over the bill when I got home and I was charged full price even though the coupon was attached ($48.29 Invoice 175154). !. Waiting 1.5 hours for an appointed oil change is not good service. 2. Had I been given the brake news 15 minutes after I arrived I would have had the brakes done 3. If it is an emergency repair why was it not done 6K miles ago when I purchased the vehicle? 4. Based on this experience I will only be back for Warranty covered Items which I over paid for. I sent this as an email to M Crouch and received no response. More
by Frogman
Employees Worked With
James Hanham Jr., Mike Crouch
August 12, 2017
Horrible customer service experience! After 3 attempt's to try and have my oil changed at Loganville Ford I can officially say I will never come back to this place!! The Service departme After 3 attempt's to try and have my oil changed at Loganville Ford I can officially say I will never come back to this place!! The Service department staff is unfriendly and lazy. Even though they still had 3 hours before they closed they still turned away business. I ended up going right up the street to a different establishment and had my oil changed in 20 minutes!! They even offered us water and my children snacks. More
by Dissatisfied customer
Employees Worked With
Matt Stephens
July 23, 2017
Disappointed! The lack of knowledge, pompous attitude and complete disrespect is unbelievable! There are so many other dealerships to visit, I would bypass this dea The lack of knowledge, pompous attitude and complete disrespect is unbelievable! There are so many other dealerships to visit, I would bypass this dealership if at all possible. **Didn't even get to the point of running my credentials or inquiry of my down payment. More
by Cb017431
Employees Worked With
Did not work with the employee I was referred specifically to.
