Loganville Ford

Took my car in for a factory ford recall..... They tried to sell me a battery right out of the gate( my battery wasnt even 4 months old)... After being told by several dealerships the recall would take abou to sell me a battery right out of the gate( my battery wasnt even 4 months old)... After being told by several dealerships the recall would take about 45 mins to complete, figured i would window shop and check out other vehicles... Stalked by salesmen( there job i know), after about 5 mins my car came back from being in the shop and recall was completed.. Didnt think anything of it, and went about my day.... Week went by and noticed things acting strange with my airbag light when someone was in the vehicle with me... Went to a different dealership to have them check and found out the recall was not done..... Aftering being extremley mad, the Service Manager at other dealership said they could not perform the recall as Loganville Ford charged Ford Mtr Co for the recall... I called Ford direct to complain about this, was told to call the dealer, called the dealership and talked to the GM... He said he lived near the tech at the other dealership and would confer with him.. Never contacted me back until i hounded him... Then told me i was lying... I even filmed the tech at other dealership performing the recall correctly on my vehicle and paid him out of my own pocket to get this recall performed correctly... Talked back with GM at Loganville Ford and he became highly peeved off, and shouting at me and then proceeded to tell me to F*** Off.... This dealership is a pitiful excuse.... I am sure there are good people there, and the bad negate them.. But on a whole, I live 5 mins from the dealership and would drive out of state to save from buying a vehicle from them... They constantly send me stuff in the mail and call me after multiple times telling them to cease and they dont care... More

Visited Loganville Ford after being quoted a price over the internet/email. My wife and I went for a test drive and made an offer several days later after test driving other cars and researching cars and the internet/email. My wife and I went for a test drive and made an offer several days later after test driving other cars and researching cars and prices. While our offer was accepted over the phone, when we got there to complete the purchase the sale price increased considerably. The whole experience felt like the dealership was playing games with us. Needless to say, we did not complete the transaction and were disappointed with the time we wasted. This experience should make anyone think twice before you deal with this less than forth right business. If you are not careful, I am convinced you will be taken advantage of. More

We went there to buy a used truck. We called before driving the 2 hours and asked if they could work with us. They said absolutely so we drove to loganville ford and arrived at 2pm on saturday. Max cam driving the 2 hours and asked if they could work with us. They said absolutely so we drove to loganville ford and arrived at 2pm on saturday. Max came out and asked if he could help us. We told him that we saw these 2 trucks online and would like to look at them. He said that he wanted to do the financing part first and then we could test drive the vehicle. We thought it was strange but we thought he was doing what was best. So we went into the office and he got all the information he needed. We sat there and sat there. He only came back 1 time in the 4 hours that we were waiting and told us it would be 5 more minutes which in actuality was 2 more hours. We still hadn't test drove the vehicle we wanted to and he was trying to talk us into a vehicle we didn't want and was thousands more than what we were looking at. They had our keys to our car so we couldn't leave and he just left us sitting there. Finally after 4 hrs he said "oh the bank is closed now so we have to wait until Monday" I asked him if he was kidding and he responded in a very rude tone that this wasn't his problem. I was highly disgusted at that point especially since we hadn't even been given the opportunity to even look in the vehicle. Max wasn't keeping us in the loop what was taking so long or commicating with us at all just kept going outside to smoke and left us at his desk. During the time we were waiting another couple was also waiting and ended up leaving without making a deal either because they had been there for so long and noone was telling them what was going on either. We left there still not knowing anything and they had the nerve to say please come back. Um no we drove 2 hours to sit and stare at your cubicle wall anf watched all the employees shop online and watch the braves game. Poor poor poor customer service. More

BOUGHT 2005 DODGE TRUCK IN WINDOW PRICE $19,900, ON FLYER IN TRUCK FLYER $17,600, ON INTERNET $14,600. AFTER BUYING TRUCK I USED THE AUTOTRADER TRADE IN VALUE AND THEY PUT A PRICE OF $7700.00 AFTER DOING SO IN TRUCK FLYER $17,600, ON INTERNET $14,600. AFTER BUYING TRUCK I USED THE AUTOTRADER TRADE IN VALUE AND THEY PUT A PRICE OF $7700.00 AFTER DOING SOME CHECKING THIS WAS A $11,000 OR $12,000 RETAIL PIECE. WHAT A RIP OFF I SENT YOU A E-MAIL AND YOU DID NOT EVEN RESPOND More

It was so refreshing to go into a dealership and finally feel like I was dealing with honest people. Customer service is back and it can be found at this dealership! Although I live quite far from the deale feel like I was dealing with honest people. Customer service is back and it can be found at this dealership! Although I live quite far from the dealership, I still plan on returning when I need service for my car. My sale person, Richard Price was very knowledgeable when it came to the vehicle I was interested in. Another dealership that I had gone to didn't know how to put the seats down in the back. I HAD TO SHOW HIM! I have already been telling my family and friends about this dealership and hope I am able to send them some business. More

My experience at Loganville Ford was great for myself after it was all said and done. I probably have the biggest anxiety when it comes to buying a vehicle. But Loganville Ford has a group of professio after it was all said and done. I probably have the biggest anxiety when it comes to buying a vehicle. But Loganville Ford has a group of professionals that take the time to explain everything when they do not have to. My salesman, Allen Mobley was a seasoned unselfish professional that facilitated all the information I needed was made available to me; I got the vehicle I wanted down to the last option. Michael Schmucker, the sales manager did not sit in a ivory tower like other dealers in the area like World Ford in Snellville, he was active in insuring I was informed and satisfied with his sales team from the time I walked in the door, till we inspected my new Ford F 150 before I drove off to make sure I was satisfied with the final product. The extra time taken to explain details and options makes it easier to make decisions that meet your personal needs when it is time to negotiate. I will not lie, they are in the business of selling cars and you will have to barter, that part of it does not change but during the process they explain reasons and the extent of the deal that helps you make informed decision before signing the dotted line. When it was all said and done, I walked away with a smile, a new group of friends and a fantastic Ford F-150. More