Loganville Ford

Highly processional and recommended experience overall. Interacted with sales, parts, service depts and management. All facets of the dealership worked in conjunction to earn my business and referrals to o Interacted with sales, parts, service depts and management. All facets of the dealership worked in conjunction to earn my business and referrals to others. All staff (specifically Chris, Robert, Jamie and Josh) was highly professional, thoughtfully uncovered my needs, turned challenges into opportunities and worked to create a mutually beneficial sale. At delivery a full training was offered (thx Bob) and Chris ensured I was completely satisfied via vehicle walk-around prior to my departure. They went the extra mile without forcing anything. I believe they were as interested in my future business as they were in my present. I highly recommend Loganville Ford 2013. More

I came along with my husband to purchase a truck & I ended up buying a new vehicle, The buying experience was pleasurable & service was great. Nathan was very helpful and knowledgable in the vehicle's ended up buying a new vehicle, The buying experience was pleasurable & service was great. Nathan was very helpful and knowledgable in the vehicle's operation. More

Nathan was awesome! Friendly, knowledgable and helpful. I didn't feel pressured to buy, and appreciated when he showed me options...will definitely be back! didn't feel pressured to buy, and appreciated when he showed me options...will definitely be back! More

From start to finish this was done as the easiest of the 12-14 explorers i have bought since 1992. I have also had 2 XC-90's, numerous Tahoes including Hybrids (2) and other cars. I hate the process. this w 12-14 explorers i have bought since 1992. I have also had 2 XC-90's, numerous Tahoes including Hybrids (2) and other cars. I hate the process. this was simple. More

Nathan was very friendly, upfront, honest and gave me a good deal to my liking. I would not hesitate dealing with Nathan and Loganville Ford again, a much better experience than my local dealer in Winder. good deal to my liking. I would not hesitate dealing with Nathan and Loganville Ford again, a much better experience than my local dealer in Winder. Thank you Nathan. More

When I decided that it was time for a new car, I visited Loganville Ford. Loganville Ford isn’t the closest to my house, but after talking with family members, I heard they were the friendliest around. Wh Loganville Ford. Loganville Ford isn’t the closest to my house, but after talking with family members, I heard they were the friendliest around. When I arrived on the lot, Derek Williams greeted me with a smile and a handshake. I let him know upfront that I wouldn’t be leaving with a car that day. He replied, “No problem, what are you interested in?” I told Derek I was interested in a Focus, so we drove a Focus in every variation (SE, Titanium, even a 5 speed). We talked about seating for the family and that lead to a drive in the C-Max and the Escape. On the way back from the last test drive I noticed a used Focus ST (the turbo 6-speed sport model). I had no intention of buying it, but was itching to drive it. I told Derek as much and he said, “Just a second, let me grab the keys.” Out we went and the car was a dream to drive. We returned from the test drive and we parted with another handshake. After taking up about 4 hours of his time, he didn’t pressure me at all, he only asked me to call him when I was ready and gave me his card. About a month later, I called him back. I was able to talk my wife into buying the ST. He didn’t have any on the lot, but he said he could get one the one I wanted within 24 hours and he did. Thanks to Derek I’m the proud owner of a 2013 Focus ST. He was friendly, knowledgeable, and kept me well informed throughout the entire process. More

I came in with a newer model trade in- Derek gave me a great price for my car and put us in the exact used minivan that we wanted. We had an issue the following day with our new-used car and Derek helped great price for my car and put us in the exact used minivan that we wanted. We had an issue the following day with our new-used car and Derek helped to make it right at no cost to us. More

Took my car in for a factory ford recall..... They tried to sell me a battery right out of the gate( my battery wasnt even 4 months old)... After being told by several dealerships the recall would take abou to sell me a battery right out of the gate( my battery wasnt even 4 months old)... After being told by several dealerships the recall would take about 45 mins to complete, figured i would window shop and check out other vehicles... Stalked by salesmen( there job i know), after about 5 mins my car came back from being in the shop and recall was completed.. Didnt think anything of it, and went about my day.... Week went by and noticed things acting strange with my airbag light when someone was in the vehicle with me... Went to a different dealership to have them check and found out the recall was not done..... Aftering being extremley mad, the Service Manager at other dealership said they could not perform the recall as Loganville Ford charged Ford Mtr Co for the recall... I called Ford direct to complain about this, was told to call the dealer, called the dealership and talked to the GM... He said he lived near the tech at the other dealership and would confer with him.. Never contacted me back until i hounded him... Then told me i was lying... I even filmed the tech at other dealership performing the recall correctly on my vehicle and paid him out of my own pocket to get this recall performed correctly... Talked back with GM at Loganville Ford and he became highly peeved off, and shouting at me and then proceeded to tell me to F*** Off.... This dealership is a pitiful excuse.... I am sure there are good people there, and the bad negate them.. But on a whole, I live 5 mins from the dealership and would drive out of state to save from buying a vehicle from them... They constantly send me stuff in the mail and call me after multiple times telling them to cease and they dont care... More

Visited Loganville Ford after being quoted a price over the internet/email. My wife and I went for a test drive and made an offer several days later after test driving other cars and researching cars and the internet/email. My wife and I went for a test drive and made an offer several days later after test driving other cars and researching cars and prices. While our offer was accepted over the phone, when we got there to complete the purchase the sale price increased considerably. The whole experience felt like the dealership was playing games with us. Needless to say, we did not complete the transaction and were disappointed with the time we wasted. This experience should make anyone think twice before you deal with this less than forth right business. If you are not careful, I am convinced you will be taken advantage of. More

We went there to buy a used truck. We called before driving the 2 hours and asked if they could work with us. They said absolutely so we drove to loganville ford and arrived at 2pm on saturday. Max cam driving the 2 hours and asked if they could work with us. They said absolutely so we drove to loganville ford and arrived at 2pm on saturday. Max came out and asked if he could help us. We told him that we saw these 2 trucks online and would like to look at them. He said that he wanted to do the financing part first and then we could test drive the vehicle. We thought it was strange but we thought he was doing what was best. So we went into the office and he got all the information he needed. We sat there and sat there. He only came back 1 time in the 4 hours that we were waiting and told us it would be 5 more minutes which in actuality was 2 more hours. We still hadn't test drove the vehicle we wanted to and he was trying to talk us into a vehicle we didn't want and was thousands more than what we were looking at. They had our keys to our car so we couldn't leave and he just left us sitting there. Finally after 4 hrs he said "oh the bank is closed now so we have to wait until Monday" I asked him if he was kidding and he responded in a very rude tone that this wasn't his problem. I was highly disgusted at that point especially since we hadn't even been given the opportunity to even look in the vehicle. Max wasn't keeping us in the loop what was taking so long or commicating with us at all just kept going outside to smoke and left us at his desk. During the time we were waiting another couple was also waiting and ended up leaving without making a deal either because they had been there for so long and noone was telling them what was going on either. We left there still not knowing anything and they had the nerve to say please come back. Um no we drove 2 hours to sit and stare at your cubicle wall anf watched all the employees shop online and watch the braves game. Poor poor poor customer service. More