Loeber Motors - Service Center

I have been to this location lots times. Every time I had great experience but not with Brandon Cruz. He had an attitude when I talked with him. Seems he owns Loeber Motors. This is my thir Every time I had great experience but not with Brandon Cruz. He had an attitude when I talked with him. Seems he owns Loeber Motors. This is my third time the airbag light on in the past 2 years. I told Brandon I have the same warning message as before when I drop the car. Next day Brandon sent me a message that showed the squib needed to be replaced and cost $596. I called him back trying to figure it out but he said this is an electrical issue. He can not exland how it happened. Then the next day I received another message from the repair department saying my car is fixed and the receipt shows the problem is the cable harness and connector need to be replaced. That is exactly the same part I replaced two years ago. This is the safety issue of airbags. How could I have the same problem 3 times in 2 years? I only used this vehicle locally drove about 20000 miles in 3 years. Unfortunately Brandon said this is an electrical issue and he can not explain it. Besides that, I waited 40 minute just for pick up the car until I went out to ask another employee. Then he brought me to Brandon's seat. He was sitting there without any other guests. I don't understand why he let me wait so long. I asked to talk with the manager. Brandon said Joe Sclauch was not in his office. Then I asked for Joe's business card but Brandon did not give it to me. He said he will let Joe Sclauch call me later that same day. Of course no one called me. I have had great experiences before. Brandon's poor community skills ruined my day. He also made me think that he tried to charge me extra to replace the squib. More

To whom it may concern,After a few years of hiatus I To whom it may concern, After a few years of hiatus I decided to bring my Mercedes ML550 back for service to the Loeber Mercedes Dealer dealer on T To whom it may concern, After a few years of hiatus I decided to bring my Mercedes ML550 back for service to the Loeber Mercedes Dealer dealer on Touhy Ave., Lincolnwood. Illinois. I bought my car there and used to enjoy bringing it for service and repairs. But after few poor customer experiences, I decided to stop going to that dealer and went somewhere else for repairs. Recently, I decided to return to Loeber Mercedes because I was told that my car's dashboard messages could ONLY be dealt with by a Mercedes technician. So I did just that last week on June 2, 2021. The service advisor assigned to me, Rehan Alimohammed, was pleasant. We agreed that he would authorize an oil change and check the engine oil light alert, plus change two exterior rear light bulbs. These were the things I was concerned about since the dashboard kept alerting: 1. Check engine oil level next time I put in gas; 2 change Right brake light; and 3. change Left tail light. After waiting for a few hours in the dealer's lounge, another technician called to tell me the car was ready. I paid $310.56 for the repair jobs, although no one actually explained to for what I ended paying $310.56. Tired of waiting, I decided to go home. However, as soon as I entered the car in the Loeber lot and turned the engine on, the same message alert about my Right brake lamp popped up immediately. I told someone about it and was advised to go back to the waiting area to have it fixed "again". After waiting for another 10 minutes, I was told my car was ready and got into it. Shockingly, the same problem happened now for a third time. I notified the service department once again, and this time Rehan appeared from his lunch break. I told him what the issue was and said, "Being a nurse, I am used to having lots of patience, but this is crazy!" Rehan than mentioned that I needed to bring the car in so that a "senior" technician could check my car. I was surprised to hear this, as I should not have to be concerned whether a senior or junior technician assesses and makes repairs. Deciphering a technician's level of expertise is not my role; that is the dealer's role. Rehan also explained that a few things were replaced in my car, like a socket - which the technician installed. Now I'm not sure what really happened to the car, why the car was not fixed to my satisfaction when I brought it in initially, and disturbed why I seemed to get a "run-around" last week from the Loeber Service Department. I have purchased 2 Mercedes cars at Loeber in Lincolnwood, Illinois, and used to bring my car there for all maintenance because at that time I was very satisfied with the service; the service attendant I used to deal with regularly was named Austin. Now I am very doubtful about Loeber's service capabilities. How can I trust the shop again if after charging me over $300 for an oil change and 2 bulbs that I would leave - twice - with the same problems that I originally brought the car in to have repaired. I feel that I didn't get the "excellent service" that I used to get and deserve from the shop. Dr. Lee Resurreccion, EdD, MSN, RN More

Follow up appointment cancelled without explanation after not getting it done right the first time. Paid a premium hoping that wouldn't happen. Massive waste. not getting it done right the first time. Paid a premium hoping that wouldn't happen. Massive waste. More

In January 2020, my wife took her 2011 ML350 to Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow and insisted that she needs to leave the car with them. So, I went in with her later and he explained how they wouldn't know what is wrong unless they take a look. Sounded reasonable but when he printed out the work order and instructed me to sign I asked him what are we signing and he said "it's just giving us permission to take a look." I told him specifically that we would not pay for anything unless we are told in advance and he agreed to call us and let us know. We were given a loaner and the car was at Loebers for two weeks. I had to call in three times to inquire and we got the run around. Then Angel called after two weeks telling me it would cost more than $3,000 to fix the lift gate and other issues that he found out the car had. I told him to not do anything as the car was old enough for us to consider a replacement. When my wife took the car in they gave her a $350 bill for their diagnostic testing. I told him he never told us that there was such a charge and he responded that "everyone knows that diagnostic tests of Mercedes cost money." He then proceeded to show us where we had signed. I told him then why weren't we told and why he didn't give us a copy of the work order and he said "you never asked for it." We paid the $350 which was a totally unfair payment for how they handled their customer. To their loss though we went to another dealership in the city and leased a brand new Mercedes and got a great deal on the trade in. We trusted Loeber Motors to give us an honest estimate and that was all. Had they told us it would cost us a diagnostic fee we would have followed by another action. I specifically told Angel that we were not ready to do anything that would cost us money and he nodded in agreement. Also, we were not given any copies of any paperwork when we left the car at Loeber for two weeks while my wife had to take care of our family business with a much smaller and inconvenient loaner. Lesson learned for us and whoever considers working with Loeber: don't take your Mercedes to Loeber for any service as they are dishonest and unprofessional. As residents of the village we always support its businesses but this old establishment proved to be unworthy of our trust. I tried contacting the management by emailing and calling and no one got back to us. More

Fantastic Service! I just picked-up an extended warranty on my 2016 Smart fortwo. Ahmad Bachan is one of the most charismatic and caring dealer managers I've had the p I just picked-up an extended warranty on my 2016 Smart fortwo. Ahmad Bachan is one of the most charismatic and caring dealer managers I've had the pleasure to be associated with. I highly recommend your contacting Ahmad for any of your Loeber needs. You can be assured a fantastic experience with Ahmad leading the way for you! More

Do not speak with the truthThey liesNo trasfrencyThey Do not speak with the truth They lies No trasfrency They offer one thing, and the next day, I’m sorry it’s my mistake. Do not speak with the truth They lies No trasfrency They offer one thing, and the next day, I’m sorry it’s my mistake. More

Service rep. Chris librando have always been my guy kno wledgeable and customer service oriented. Scheduling a service have never been an issue I am always offere Chris librando have always been my guy kno wledgeable and customer service oriented. Scheduling a service have never been an issue I am always offered and option to wait,get a loaner or be dropped off. More

The worst service ever! Recently I had the worst service ever at this service center. My experience here has never been fantastic but this was absolutely appalling. My vehicl Recently I had the worst service ever at this service center. My experience here has never been fantastic but this was absolutely appalling. My vehicle said I was due for a long service so when I called to schedule the service I was informed I would need a rental car. When I came for my apt my advisor Mike Sullivan told me he was busy and I could move my belongings to the loaner car. I had my two children (2yrs old and 1yr old) with me and I am pregnant with my third. No one helped me to move my two car seats and double stroller to the loaner which was rude but I could look past it. After I moved everything Mike came back and said I didn't need the long service my car already had that done I just needed a small service and told me to move everything back and he walked away. Once again not a single person helped me out. Mike never apologized for not looking into my account sooner to prevent this unnecessary trouble and simply sent me on my way. The manager of the Customer Service Dept called me after I had sent an email regarding the horrible service and assured me that it was unacceptable and he would be taking to the GM Joe and would get back to me with a resolution to make this wrong right. It has been two weeks now and I have yet to receive a call back. Clearly this dealership does not care about their customers and I will never get another vehicle from them and will continue to tell my friends and family they should look elsewhere to get a quality vehicle with a quality company. More

Dealer service caused $6000 damage when replacing alternator Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempte Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempted to remove old alternator and broke the timing belt cover. Told us "sorry, it happens, its an old car" ... that will cost over $6000 for us to fix what they broke. We said no and are exploring other options. Clearly no integrity or honesty. Wish I had an opportunity to check out all the reviews before going there but circumstances gave us no choice. If you are able to, choose differently. More