Loeber Motors

Great Experience at Loeber Motors Mercedes-Benz Dealing with Anthony Whitlock was the best customer service Kathy and I have experienced in a long time. The Mercedes-Benz C300 was for Kathy. Kathy w Dealing with Anthony Whitlock was the best customer service Kathy and I have experienced in a long time. The Mercedes-Benz C300 was for Kathy. Kathy was nervous about the vehicle because of all the electronics. Anthony's knowledge of the vehicle and allowing Kathy to experience the car, test drive, and while parked allowed Kathy to become comfortable with the electronics, buttons and bells and whistles. Kathy is one that gets nervous and anxious on anything that's technical. Anthony's professionalism helped make the purchase of the vehicle and now she's driving in style. More

Highly motivated to make the customer happy Loeber's asked questions in advance to meet my needs when I arrived. They gave 100% to find the right car. M-B cars have a lot of technology. They tr Loeber's asked questions in advance to meet my needs when I arrived. They gave 100% to find the right car. M-B cars have a lot of technology. They train you before you leave the dealership. I feel confident that they will be of service long after the sale. They have beefed up their service since my first car purchase at Loeber's two years ago and I was very pleased with their strong commitment to meeting my needs. More

Dealer service caused $6000 damage when replacing alternator Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempte Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempted to remove old alternator and broke the timing belt cover. Told us "sorry, it happens, its an old car" ... that will cost over $6000 for us to fix what they broke. We said no and are exploring other options. Clearly no integrity or honesty. Wish I had an opportunity to check out all the reviews before going there but circumstances gave us no choice. If you are able to, choose differently. More

Worst Place to Bring your Car for Service Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and brought my car Sprinter for TPMS issues at 7:30 am. It took 30 minutes before the assigned service advisor came up to me and he did not bother to even introduce himself, I got his name William Lindahl from his calling card from the table. He said I can wait or leave the car as they can't provide me a loaner car which he said is basically Enterprise car rental. He told me it will take at least an hour to diagnose the issue and if they had to change my TPMS it will be another couple of hours and that he will call me to update me of any issues. To cut story short.... I left my car with them and by 11am I had not received any phone calls to update me of what's going on and had to leave multiple messages for Bill Lindahl to call me back only to be told at 2:30 pm that they have not seen my car yet. The incompetent service advisor just forgot about my car. As a consolation he said they can start on my car right away... That's 7 hours after I dropped off my car, after they wasted my time off from work, NO THANKS... went back took my keys and drove my car away from the Worst Service Department Loeber Motors. Save yourself from misery, don't waste your time and bring your car somewhere else. More

2nd time here This is the second purchase made here. Same salesman, Jamis Jajou, who could not have been nicer. Bought used Audi in great condition and Jamis got This is the second purchase made here. Same salesman, Jamis Jajou, who could not have been nicer. Bought used Audi in great condition and Jamis got me the price (with my trade in) that I was looking for. I have always been treated like a valued customer here. If I was looking for a special car and they had one, I would, for sure, be here. More

took a big step Walked into the high tech beautiful showroom wanting to test drive a few ml350s. I was specifically looking for a diesel ml 350 Dave Legner politely Walked into the high tech beautiful showroom wanting to test drive a few ml350s. I was specifically looking for a diesel ml 350 Dave Legner politely offered to round up some keys and a license plate and off we went. The car was in very nice condition and drove like a Mercedes should. Dave really knows Mercedes and cars overall. He was able to provide an answer to many details about this particular model. After a short wait, I was given a nice offer to consider I came back again a day later for one more test ride and put all insurance and finance together. The car was cleaned thoroughly and seemed to be buff polished because it stayed clean through a couple of downpours This is a Mercedes dealership, they know what customers expect and they deliver. They have been around for a long time More

Loeber Motors - Ordered a new car - Most professional sales The Sales Manager Joseph Rupp and Master Consultant John Mathis were totally professional. I ordered a car and had very specific preferences for opti The Sales Manager Joseph Rupp and Master Consultant John Mathis were totally professional. I ordered a car and had very specific preferences for options. They know the cars and options very well and helped me to put together the the car and it turned out exactly as I wanted. They are honest, efficient, listened to my questions, gave good answers and were a pleasure to deal with. Everyone I met at the dealership was totally professional and on top of their game. Mike Loeber runs an honest dealership. His leadership clearly sets the tone and standard for his business. More

Used car purchase We felt comfortable with James. He was very knowledgeable and explained everything well & took his time with us. We will recommend him to friends & fa We felt comfortable with James. He was very knowledgeable and explained everything well & took his time with us. We will recommend him to friends & family. More

I purchased a brand new car, I am a satisfy customer This was a very pleasant experience for me. Greet at the door with a smile by a sale person, which was not the person that sold me my car. No pressure This was a very pleasant experience for me. Greet at the door with a smile by a sale person, which was not the person that sold me my car. No pressure at all. Explain all features about the car. Yes I would definitely recommend this dealership. Also I received a courtesy call ,a couple of days later, extending any help is needed. More

AS GOOD AS IT GETS! Even though this is my third new car I have purchased from Loeber Lincolnwood, I have never before found car buying to be a pleasure. My salesperson Even though this is my third new car I have purchased from Loeber Lincolnwood, I have never before found car buying to be a pleasure. My salesperson, Dave Legner made the difference. More