Lodi Chrysler Dodge Jeep Ram

So after taking my vehicle into the dealership in August for a oil consumption test, my wife set up there for 6 hours just for an oil change. Had an appointment and the appointment was I guess only to speak for a oil consumption test, my wife set up there for 6 hours just for an oil change. Had an appointment and the appointment was I guess only to speak to the advisor not to have the work done. That part I can totally forgive but to the end to go on lunch at 12:00 and not give her an update on what's going on is beyond disrespectful. I have every call from them recorded. So after having to drive the car a thousand miles and take it back to them I was eligible for a new engine. Well my service advisor Marcus Candia messed up the first time and a second time and never called me to let me know what was happening. He would call me once every two weeks or I would have to call him first just to get a call back but then to always get the run around that. Oh he is not here. He's not at his desk, a manager was never present. He was always gone on a doctor's appointment or God knows where. So after battling with them for 2 months just to have to go up there in person and speak to the general manager of the whole dealership. Things finally got resolved. Well now I get my engine back and he wants to call me late in the day so I pick my car up at 5:20 on 11/15/2024 just to find out that the mileage that my car went in was 67,063 I asked my service advisor okay. Did they drive the car and for how many miles? Yeah the mileage out is right here. 67,070 just for me to get into my vehicle and to see my odometer says 67,066. To me having worked in the Auto industry as an advisor that is a red flag because either you're lying or your technician is lying and he didn't drive my vehicle. So which one is it now? I'm upset trying to let him know what's going on and he's trying to dismiss me and all I wanted was just an explanation of what happened. It's documented that you drove it but you didn't drive it. This is the worst experience that I've had at a dealership and even being an advisor for 10 years. I've never treated customers like this but I will say this about the dealership t My issue is with there to where is on More

I took my vehicle home with the same issues I was having. The dealership took 42 days to do nothing with my vehicle. Now I need to take my vehicle somewhere else where they can fix it and pay for the damages The dealership took 42 days to do nothing with my vehicle. Now I need to take my vehicle somewhere else where they can fix it and pay for the damages when my insurance was willing to pay for the damages. This is a reflect of how not to do business. Dealerships should not be taking more cars than they can work with. More

They gave had my jeep compass for a week and no work or parts were ordered or done in vechile service advisor is no help at all doesn’t even know what’s going on at all parts were ordered or done in vechile service advisor is no help at all doesn’t even know what’s going on at all More

Mi nombre es bladimir compré mi jeep rubicon HECTOR agente de ventas de Jeep lodi me dio las mejores opciones de compra sobretodo los descuentos buen servicio agente de ventas de Jeep lodi me dio las mejores opciones de compra sobretodo los descuentos buen servicio More

Yo Bladimir compré mi jeep rubicon lodi jeep mi agente de ventas Héctor me dio el mejor servicio necesario muy amable sobre todo los descuentos ventas Héctor me dio el mejor servicio necesario muy amable sobre todo los descuentos More

Great experience with the Service staff. Explained what they had to do and got it done in a timely matter. Thumbs up!! Explained what they had to do and got it done in a timely matter. Thumbs up!! More

Worst experience in my life. After 3 months of lies, broken promises, and rude runaround these clowns jumped it to get it started and sent my wife away with dead batteries. When After 3 months of lies, broken promises, and rude runaround these clowns jumped it to get it started and sent my wife away with dead batteries. When she got stuck at the gas station because they ran all the gas out of it, they offered to sell her new batteries instead of charging them. Wat a circus. I dont know how their still in business. They should be shut down for fraud More

Smoke and mirrors from the top down! I gave this place another try only to regret more than ever. I hate being lied to and that is what this dealership is all about lie after lie after l I gave this place another try only to regret more than ever. I hate being lied to and that is what this dealership is all about lie after lie after lie and Incompetence is another issue, Turn and run don't walks but run away from this place. More

If I could select a minus amount of stars, I would. This dealership has the worst customer service I have ever experienced. Even when told in person that we were not happy with the turn around of service or dealership has the worst customer service I have ever experienced. Even when told in person that we were not happy with the turn around of service or even ordering the wrong parts to further delay the repairs, they told us we could go somewhere else. Can't believe thats their solution. So much for supporting local. Even when they was no one else waiting and four guys doing nothing they were unwilling to help or provide reasonable solutions or any service at all. What is a person to do?? The manager himself suggested we go somewhere else. Whats the point of even having this dealership in Lodi, no one wants to go there due to their poor ratings, poor communication skills and awful customer service. Its sad..... More

Something has changed with dealership. Terrible Customer Service. Very cold atmosphere and seems only interested in the income rather than the service. Service techs not helpful with options.... take it Service. Very cold atmosphere and seems only interested in the income rather than the service. Service techs not helpful with options.... take it or leave it type attitude. Seems big turnover except for parts desk which is the only positive I see left....will never buy another truck/jeep there again....Lad More