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Lockhart Cadillac of Greenwood - Service Center
Greenwood, IN
37 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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37 Reviews of Lockhart Cadillac of Greenwood - Service Center
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August 14, 2023
have always had excellent service here. My 2018 XT5 is my third Cadillac and since I brought my first Caddy here several years ago I have always had good service and friendly people to deal My 2018 XT5 is my third Cadillac and since I brought my first Caddy here several years ago I have always had good service and friendly people to deal with. I have owned a Cateria that I bought from another dealer that promised to service it but when it came time to do so I had to come to Lockhart. They were very friendly, helpful and considerate. My second Caddy an 08 CTS I bought from Lockhart. My XT5 also came from Lockhart. More
by jHopefulone
Employees Worked With
several employees over the years
August 11, 2023
Everyone was very nice and helpful, had my car done in just a few hours, I even had a loaner Cadillac. When I returned to pick up my car, Doug in service even transferred the two (big) bags of bird seed just a few hours, I even had a loaner Cadillac. When I returned to pick up my car, Doug in service even transferred the two (big) bags of bird seed to my car for me, I didn’t even ask him to do that, but very much appreciated his kindness! Trevor, my sales/finance guys, came out to the service department to check in on how things were going for me with my car, I had just purchased it in December on 2022! Great job Lockhart!! More
by luckylady4068
Employees Worked With
Trevor and Doug
July 29, 2017
Horrible Dealership! If I could give this dealership zero stars I would. My fiancé purchased a 2014 Cadillac ATS from Lockhart -Greenwood in January of 2017. Initially he If I could give this dealership zero stars I would. My fiancé purchased a 2014 Cadillac ATS from Lockhart -Greenwood in January of 2017. Initially he loved his car and we did not really have any issues, minus minor problems with the wheels. This in turn caused him to have to get his car serviced (at Lockhart-Greenwood) for which it stayed for roughly a week with no rental or loaner provided to us for the inconvenience. Fast forward 6 months (July 2017) later he takes his car to Lockhart-Greenwood to get an oil change. While there the serviceman informed him that he did not need an oil change. Trusting the judgement of the serviceman as he is the expert. We drove the vehicle home, however on the way home the engine starts smoking and knocking. After a quick glance at the engine it was evident that the car did indeed need an oil change! We attempted to contact Lockhart-Greenwood's service department who shifted the blame towards us and made it seem as if we had either done something or that the car had leaked out oil. However there were no indications of an oil leak. In addition to them shifting the blame on us they were also very rude and unprofessional and failed to even try to rectify the situation. As a result my fiancé contacted the Lockhart in Fishers to which he had his car towed. If you are locking for a Cadillac I HIGHLY suggest avoiding the Lockhart Cadillac franchise/brand. They are extremely rude and unprofessional. My fiancé has had his vehicle for less than a year and has already had to get a new engine due to the negligence of Lockhart Cadillac. More
by Sharnb
Employees Worked With
Doug
October 23, 2015
Service center left very little to be desired , BAD SERVICE I have a 2011 cts coup & I had a problem with the car understanding what I said for telephone & navigation hands free . The mechanic tried to figure i I have a 2011 cts coup & I had a problem with the car understanding what I said for telephone & navigation hands free . The mechanic tried to figure it out & Sad it had a bad mic is all it could be so it was ordered & installed & the car did the same thing . I was given paperwork by Melissa Detamore & she highlighted two sentences. She said my car had to have on star to work hands free . After I paid & didn't receive a your welcome after my thank you for about the 4th time in two different days I went to the front & asked for the general manager . MEANWHILE, the salesmen said yes your car does have hands free on phone & on navigation which I was told did not . I stayed & the SALESMEN saved the day & showed me how to work both WHEN even the mechanic that put the mic in could not tell me if I had hands free navigation . I think the dealership needs more knowledgeable people as their sales staff & if the dealership can not find someone then pay the salesmen for doing the work for the mechanic & the service department that told me the car was incapable. I still have the documents printed out from when the service person Melissa Detamore printed & gave me saying that navigation could not be hands free with the mechanic standing next to her puzzled as I was . I believe I paid for a mic that I did not need in the first place . But I am trying a different dealership from now on . WHAT A MESS More
by CaddilacCtsCoup
Employees Worked With
Melissa Detamore service, Mark mechanic
