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Lockhart Cadillac of Greenwood - Service Center
Greenwood, IN
37 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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37 Reviews of Lockhart Cadillac of Greenwood - Service Center
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December 16, 2023
We scheduled an oil change. We received two email reminders, which was nice. Arrived a little early, was greeted with a friendly smile and was told they would get started right We received two email reminders, which was nice. Arrived a little early, was greeted with a friendly smile and was told they would get started right away.An hour later we were on our way with the work completed and a freshly washed and vacuumed car. Doug Haggard was pleasant and efficient to work with. More
by lkmodlinski
Employees Worked With
Doug Haggard
December 11, 2023
As a Cadillac dealership I think the service, the selection, and the overall experience should be so much better than it is. I always schedule my oil changes yet they take HOURS! There are never lo selection, and the overall experience should be so much better than it is. I always schedule my oil changes yet they take HOURS! There are never loaner cars available either. My brakes have squeaked since my vehicle was about 5 months old. I’ve had it serviced by them several times and they never fix the issue. I was told “that’s just how they are.” It’s embarrassing constantly being the squeaky car everywhere I go…especially since I’m driving a 1 year old Cadillac! I bought it new off of the Lockhart lot. More
by Christa W
Employees Worked With
November 20, 2023
I am not sure what to make of this place. I mean, they offer shuttle and said that the wait time would be about a couple of hours. So I called ahead to schedule. I got there and a balding h I mean, they offer shuttle and said that the wait time would be about a couple of hours. So I called ahead to schedule. I got there and a balding heavy set guy took my order and asked if I needed a shuttle. I said yeah and I lived on the southside of Indianapolis, well he said that they only go as far as five miles. The website says 10, and so did the person who I set the scheduled appointment with. When I mentioned her, he quickly said "okay no problem". Hmm. So they replaced my part, and a different person checked me out. A blond girl with a scar on her face. I asked if there was a warranty. She looked at her paperwork (not mine) and said two years. Well I got home and looked my invoice and there was NOTHING about a warranty. So I messaged them, and some guy emailed me back and said the warranty is only a year. I also didn't notice, but they left a fold open under the CUE system. Now I have to figure out how to close it. I can't believe I missed it. I don't know what kind of scam these people trying to run, but be careful. I don't know who Dough Haggard is, but I couldn't complete this without adding an employee's name. More
by Will
Employees Worked With
Doug Haggard
November 08, 2023
Doug Haggard was waiting for me when I arrived and had the paperwork ready for me. The oil change and tire roatation took a little longer than I expected but all in all everything went according to plan. the paperwork ready for me. The oil change and tire roatation took a little longer than I expected but all in all everything went according to plan. I appreciated them vacuuming my interior. More
by rwhite911
Employees Worked With
Haggard
October 26, 2023
Helpful, courteous, & friendly ppl. Lovely new waiting area w treats & drinks. Thanks for making your clients & customers feel special & valued… which is rare these days. Lovely new waiting area w treats & drinks. Thanks for making your clients & customers feel special & valued… which is rare these days. More
by Vv
Employees Worked With
Not sure.
October 25, 2023
Always great customer service. The service department staff is always very professional and courteous. Doug and his staff are always very easy to work with. Beautiful new facili The service department staff is always very professional and courteous. Doug and his staff are always very easy to work with. Beautiful new facility. More
by fhollan3944
Employees Worked With
Dan
