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Lockhart Cadillac of Greenwood
Greenwood, IN
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 74 reviews
July 26, 2013
Found dealer on the internet after going to local lots and not finding anything used. Called twice and went over the Cadillac SRX options they had for me to consider requested 3 vehicles be brought in fo and not finding anything used. Called twice and went over the Cadillac SRX options they had for me to consider requested 3 vehicles be brought in for me to look at, at the Greenwood location. Arrived at the lot and they had all of the vehicles ready for me even inside due to the rain drizzling WOW. The lot also had an abundance of other new and used SRX's to view they even had a demo and once we drove that one my husband was hooked. I knew he would be due to the bigger 3.6 engine and the color being Black which was not even an option for me but he was happy. So we were there for 3 hours and decided the demo was just too good of a deal to pass up even though i wanted a white one. After 2 days of deliberation and waiting to see if they were going to throw in the extra items I requested and higher trade on our Audi we were ready to go. I filled out the credit app online and checked our banks rates which were higher I spoke with the finance girl Jenny and she even beat the banks lowest rate with auto withdraw by 1/2 a % AWESOME!!! There was always someone smiling and happy to answer our questions/concerns and we had a lot of them. Everyone was extremely patient because I just couldn't decide to spend that much money even though it was a steal. They made purchasing a luxury vehicle out of town a breeze as well as a pleasure. They acted like we were the only ones in the room even when it was packed. Our sales guy "Larry" even spent a whole hour with us explaining and showing us how to work the new Que system on our new Cadillac, boy is he good!!! Overall extremely happy and looking forward to seeing the team again in the future. I am planning on bringing down an aunt from Ohio to buy her new Cadillac :) More
by RLKL8843
Employees Worked With
Larry Bird sales and Jenny finace
May 21, 2013
Everyone was very helpful and friendly They were Everyone was very helpful and friendly They were professional and informative and the process went very smoothly We were given all the time we neede Everyone was very helpful and friendly They were professional and informative and the process went very smoothly We were given all the time we needed More
by Arlenegh
Employees Worked With
We met with 2 or 3 that day
April 29, 2013
I would never recommend Lockhart Cadillac. I was deceived by my salesman (Tom Knoll) and when I called to file a complaint to the sales manager, I was treated with complete disrespect to my situatio deceived by my salesman (Tom Knoll) and when I called to file a complaint to the sales manager, I was treated with complete disrespect to my situation and basically laughed at. The sales manager was rude, obnoxious and impolite. I have never been treated that way by someone in customer service. The sales manager ended by hanging up on me when I stated I would file this with the Better Business Bureau. Apparently Lockhart Cadillac likes to take advantage of young pregnant couples who are trying to find a safe reliable car for their family. I guess if I had bought a Cadillac and not a 2 year old Chevrolet Malibu I would have been treated with some decency and not passed along like nothing. More
by smlembke
Employees Worked With
Tom Knoll and Sales Manager
