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Lockhart Cadillac
Fishers, IN
158 Reviews
LOCKHART CADILLAC COMMITTED CUSTOMER SERVICE, CADILLAC INVENTORY, AND ALL YOUR AUTOMOTIVE NEEDS
The luxury experience of Cadillac doesn't have to be limited to driving a Cadillac XT5, Cadillac XT6, Cadillac XT4, Cadillac Escalade or Cadillac CT5 when you choose Lockhart Cadillac. We serve Fishers, Carmel, Westfield, Noblesville, Indianapolis and Anderson by embodying Cadillac in all its forms. From the moment you contact our Cadillac sales team to when you look for expert auto service, our automotive professionals are here to offer convenience every step of the way. Discover our commitment to your satisfaction when you come to Lockhart Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 158 reviews
August 08, 2023
We purchased first Cadillac here and service has been outstanding. Communication is always a priority and have always kept us informed and stayed within the range they had estimated outstanding. Communication is always a priority and have always kept us informed and stayed within the range they had estimated More
by Derrickq
Helpful March 04, 2023
Vehicle delivered without options quoted as having. No resolution to this issue. After nearly two months, there has yet to be any resolution. The sales manager Matt contacted me and assured me that No resolution to this issue. After nearly two months, there has yet to be any resolution. The sales manager Matt contacted me and assured me that we can resolve the issue. There has been no real attempt to resolve the issue. The only option provided at this point has been to purchase another vehicle at lesser value and pay more dollars. I have asked for my trade in back and I would return the purchased vehicle along with any dollars exchanged and Lockhart wouldn’t agree. Clearly, Lockhart is trying to flip an additional car and add to the bottom line. More
by josharthur
Employees Worked With
Derrick, salesman Matt, sales manager
February 18, 2023
It took almost two weeks to reply to my inquiry of a specific vehicle. I stopped by after one week and nobody helped me so I left. I’ve had pretty good luck with Lockhart in the past so I will chock it specific vehicle. I stopped by after one week and nobody helped me so I left. I’ve had pretty good luck with Lockhart in the past so I will chock it up to lack of employees which so many businesses have. I won’t contact them thru cars.com anymore though. More
by eric8090
Employees Worked With
Nobody helped me
December 17, 2022
Nick Cox was dependable, knowledgeable, and engaged. He made the deal compared to the other dealers we saw. Finance person needs work on people skills! He made the deal compared to the other dealers we saw. Finance person needs work on people skills! More
by shornbac
Employees Worked With
Nick Cox
April 03, 2022
Should be zero stars. Horrible communication and straight up lies. It's amazing that they're still in business. Horrible communication and straight up lies. It's amazing that they're still in business. More
by J.Herrington
Employees Worked With
I don't remember the name, but no one I spoke with was helpful or truthful.
January 31, 2022
If I wasn’t smart enough to bypass the general manager and go directly to service I would now be $4500.+ out of pocket. After what I I would say that I was being ignored , my husband called service. Withi and go directly to service I would now be $4500.+ out of pocket. After what I I would say that I was being ignored , my husband called service. Within 1.5 hrs. I got 2 totally different answers. I have that proof on my phone. I went in to complain but have not heard anything. If you’re a woman, watch your back and don’t work with Bob H. I will never trust this business again. More
by Patricia
Employees Worked With
Can’t remember his name. He doesn’t work their Anymore
January 07, 2022
I figured I had a bad battery and took it to the shop in Greenwood back on February 2021. There was some woman who checked me in who was rude as heck. No "Hi". No "Good morning". Just "You need something?" Greenwood back on February 2021. There was some woman who checked me in who was rude as heck. No "Hi". No "Good morning". Just "You need something?". I told her I made an online appointment and that I think it is the battery. So an hour later, she calls my name in the waiting room, like she is my 4th grade teacher. (Yeah that happened). I was with my 13 year old son, so I just kept my composure. Then she told me it was $300+. I was like, "Weren't you supposed to come tell me it was bad before you installed it". She was like, "Yeah it was bad, but if you have a problem, we put your old one back on". Whoa! I was besides myself. Since I had my child I didn't want to drive with a bad battery, and I live in Indianapolis, so I wouldn't even know where to go for a battery in Greenwood. So I paid and asked for her boss's name and left. So that was Saturday. I called some guy who said he was a Lockhart. He said he would look into it and call me back. He called back a day later I think and said something about it being a miscommunication and that on my next visit I could get a free oil change and tire rotation. I was like sure, but are you going to put in some notes or email me so I can tell them? He was like, "No just tell them you spoke with me". Six months later I put in a request for that oil change and tire rotation. Guess what? No one would do it because they didn't have any documentation. I called the head office and no one could get a hold of him. So yeah. Great place. More
by Will
Employees Worked With
Some woman
August 01, 2021
Don't trust the service department, they will make up a problem when there is none. They told me on my first appointment after the warranty was up that all of a sudden I needed over $800 to replace a boot problem when there is none. They told me on my first appointment after the warranty was up that all of a sudden I needed over $800 to replace a boot on the front end. Drove home and put the car up on ramps and checked them out and they were perfect!! 10 mo's later I bring in for oil change, but before I drove down I put on ramps and took video of the 4 still in perfect condition boots. When checking out, the service guy tells me I need to schedule service to get the boot replaced. I let him have it and asked him if he wanted to see the video, he called the SM. SM thanks me for bringing the issue to their attention and that he'll deal with it. I told him I should report them to the BBB and GM corporate. Don't go to Lockhart is my suggestion!! More
by azchristianstudios
Employees Worked With
Not Worthy
July 07, 2021
absolutely the worst sales cadillac dealership EVER. sales management does not return phone calls at all. i am a customer of Lockhart. i do not know how this dealership can survive. sales management does not return phone calls at all. i am a customer of Lockhart. i do not know how this dealership can survive. More
by sstitle
Employees Worked With
general manager and sales manager.
