Lockhart Cadillac

I purchased a certified pre-owned Cadillac XT4 with the expectation of reliability and a higher standard of service. Instead, this vehicle has had repeated major mechanical failures, including two transmi expectation of reliability and a higher standard of service. Instead, this vehicle has had repeated major mechanical failures, including two transmission replacements, suspension work, and a continuing rear-end issue that is now causing abnormal and premature tire wear. There are now problems with the dash turning on, OnStar and WiFi functionality. While the mechanical issues alone are concerning, the level of customer service has made the situation significantly worse. Communication has been inconsistent, promised callbacks have not happened, and I have had to repeatedly follow up just to get basic updates. More concerning is the shift in attitude from the service team. It has been made clear—directly or indirectly—that my vehicle returning for service is viewed as a frustration. Comments about how many times it has been back reflect a dismissive approach to a situation that I did not create. As I stated at the time, I am the one paying for a vehicle that has required repeated repairs far beyond what should ever be expected of a certified vehicle. At this point, I no longer feel that my concerns are being taken seriously. I have also not received clear communication or assistance regarding rental coverage under my extended warranty purchased through the dealership, I’m paying out of pocket for Lyft and Uber rides until I get an update from Service. This is no longer just a service inconvenience—it reflects a breakdown in both product reliability and customer care. A certified Cadillac vehicle should not experience repeated major component failures, and customers should not have to push this hard for basic communication and accountability. More

Cadillac LYRIQ! Joe Leblanc was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer every question, e Joe Leblanc was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer every question, explain features clearly, and made sure I felt confident and comfortable with my decision. His professionalism and friendly approach made the whole experience enjoyable and stress‑free. The rest of the staff was just as welcoming and supportive. From the moment I walked in, I felt taken care of. Everyone worked together seamlessly to make the process smooth, transparent, and efficient. If you’re looking for a team that truly cares about their customers and knows their vehicles inside and out, I highly recommend Joe and the entire dealership. I absolutely love my new LYRIQ and couldn’t be happier with the service I received! More

Great service and body shop. All the staff friendly and treat you as family. I have been with Lockhart Cadillac since the beginning and the best dealer around. All the staff friendly and treat you as family. I have been with Lockhart Cadillac since the beginning and the best dealer around. More

I normally don’t leave reviews, but my experience with the service department at Lockhart Cadillac has been so consistently terrible that I feel obligated to warn others. I own a 2022 Cadillac that cos the service department at Lockhart Cadillac has been so consistently terrible that I feel obligated to warn others. I own a 2022 Cadillac that cost over $120,000, and in the past year alone, it has spent 96 days — and counting — in their shop across three separate visits. Every single time, I hear the exact same excuse: “We’re waiting on parts.” That was understandable in 2020. It is not acceptable in late 2025. Cadillac is somehow able to get all the parts they need to build brand-new vehicles, but according to this dealership, they can’t get parts to fix the vehicles they’ve already sold to loyal customers. My most recent visit has been the worst of all. My car has been at Lockhart since October 23, 2025, and as of today, it is still not repaired. I’ve been given five different promised completion dates, and every one of them has passed with zero communication from the service department. I’ve had to call in myself for every update, only to hear the same story repeated over and over. The advisor assigned to my vehicle has given me multiple dates that never happened. There is absolutely no accountability, no transparency, and no urgency when it comes to customers who need their vehicle serviced. For a brand that markets “luxury service” and “premium ownership experience,” this dealership delivers neither. I do not recommend this service department, and at this point, I cannot recommend Cadillac as a brand either. If you value communication, reliability, or timely repairs, look elsewhere. More

Working with Lockhart Cadillac made the car-buying process smooth and stress-free. The team was professional, transparent, and quick to answer all my questions, which made everything easy from start t process smooth and stress-free. The team was professional, transparent, and quick to answer all my questions, which made everything easy from start to finish. I really appreciated how straightforward and hassle-free the experience was. More

Lockhart, Cadillac, outstanding dealership. To do business with plan to purchase my next car at Lockhart, excellent To do business with plan to purchase my next car at Lockhart, excellent More

If you’re expecting upscale service from a Cadillac dealer, you won’t find it with Lockhart. As a Cadillac owner for several decades, this dealership has been going downhill for some time. If you need dealer, you won’t find it with Lockhart. As a Cadillac owner for several decades, this dealership has been going downhill for some time. If you need to communicate with them for anything, from completing a purchase to simple follow up, expect to have to make 10-12 calls before they bother to get back to you. The whole dealership has become very disappointing. It’s unfortunate they are the only game in town. More

Words can't even describe how mad I am at Scott Dawson & Gerald Collins. Since 9AM I was trying to give a deposit and lock up a 2021 Cadillac Escalade ESV Sport out of state & over the phone, but unfortunat Gerald Collins. Since 9AM I was trying to give a deposit and lock up a 2021 Cadillac Escalade ESV Sport out of state & over the phone, but unfortunately Gerald moved so slow that another buyer came in and grabbed the car while he took 7 hours to send me the information and paperwork. Every step in the process took 2 hours for a call back and I sat there contemplating going over him and calling a manager, but I stayed patient and respective, and it completely backfired on me. I was a ready, willing, and able buyer and he fell asleep at the wheel. I was so excited about this truck and the package that it offered. I blocked off my whole day to be attentive for this deal only to be told at 4:00 that it was “just sold”. I do not recommend this dealership at all. Very un professional and terrible customer service. Very very disappointed More

Nick Cox is an outstanding professional responsive and articluate sales professional. He answered all of my questions completely retuned my calls texts or emails in an expeditious manner. I give Nick my articluate sales professional. He answered all of my questions completely retuned my calls texts or emails in an expeditious manner. I give Nick my highest recommendation. I say this having dealt with numerous sales professionals in looking for a specifice Cadillac year make and model. Thank you Nick. More

Cory Dillman is the best salesman I have ever worked with. I’m so glad he was available to help me. If you need help he is your guy! Very knowledgeable about his inventory. Answered all my questions and with. I’m so glad he was available to help me. If you need help he is your guy! Very knowledgeable about his inventory. Answered all my questions and was very patient and friendly. More