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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
174 Reviews

174 Reviews of Lochmandy Auto Group - Service Center

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February 05, 2025

They were very professional and accommodating , but the service took longer than they said it would take. More

by patrick.1272
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Good service but didn't reset the oil life setting in my car. Had to double check oil levels to confirm it was done and reset on own. More

by KH121
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Very kind and efficient service employees. Listened to everything I had to say and followed through with my suggestions. More

by trhchh2502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 27, 2025

Everybody was polite and courteous. They got me in and out as I was told. More

by rogerbarth77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

January 17, 2025

Had warranty work done and I now have a recurring Service Brake Assist message. Been there 3 times to get my truck fixed and now I have to go back a 4th because it came back. More

by martyshuttl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefani. Great to work with. Nice lady!
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Jan 17, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

January 16, 2025

Service Dept has always taking care of my Jeep I’m very satisfied with our work and the service that they have done as well as customer services all excellent More

by caisza50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 16, 2025 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

January 16, 2025

We experienced very good customer service along with clear communication. We will continue to bring our vehicle to Lochmandy. More

by SCOMINTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Stephanie, and Service manager
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Jan 16, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 09, 2025

Great to talk with the service staff. Very helpful and honest about what needs to be done or what can wait. More

by rhnatusko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 06, 2025

Was great full on being notified of the recall. Not impressed on no call back or follow up of touch up paint that I ordered, and never got. More

by TIMOTHY_JOHN.MOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

January 06, 2025

I had a pleasant experience working with Lochmandy Service Center. Booking my appointment online was simple and the service team was wonderful! More

by cmmiller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

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