Livermore Toyota

Todd Brennan made everything right. Todd Brennan took care of us and made everything A-OK. I can't say anything nice about Alex (Finance Manager) so I just suggest you avoid him altoge Todd Brennan took care of us and made everything A-OK. I can't say anything nice about Alex (Finance Manager) so I just suggest you avoid him altogether. We started out with an unsatisfying buying experience but after emailing Serena (Customer Service) and Todd Brennan (Sales Mgr) with our concerns, Todd called us within 24 hours to listen and discuss a resolution. We are very happy with the way Todd treated us with respect, listened and corrected everything for us. More

Liars, Deceptive, Bait and Switch, Avoid this Dealer LIARS, LIARS, LIARS, is the best way to sum up the experience I had with this dealer this past weekend. Hands down the worst new car buying experienc LIARS, LIARS, LIARS, is the best way to sum up the experience I had with this dealer this past weekend. Hands down the worst new car buying experience I ever had. It all started when I finally found a tacoma truck on their website advertised with a $219/month with $1999 down lease special indicating that it was in inventory. I have been looking all over the bay area looking for this truck since it is a really good price on the 2016 SR base model. I immediately filled out the online form asking someone to call me back to verify that they have it in stock. About an hour later I received that call that they did in fact have the truck in stock and they setup a "VIP" appointment for me to go test drive it. I make the drive from concord to Livermore and when I reach the dealership, I go to reception and the person whom I had an appointment with was with another customer and not available. I was told to wait and someone will be right with me. 15 minutes later a sales man comes over, introduces himself and tells me he will be helping me out and will be right back. So I wait and wait for him to get back to me, so far I am in there 30 minutes just waiting, so much for VIP appointment that totally went out the window. I finally spot my sales guy with another customer, I walk over to him and he apologizes, he is with another customer. Fair enough. He comes over to me again and says lets go look for the truck. Brings me outside and starts wandering through the lot looking for the truck. We spend about 10 minutes in the cold, windy rain looking for this truck. Eventually he gave up and we went back inside, had me wait another 10 minutes and guess what? The truck is mysteriously not available anymore!! LIARS. At that moment I was so pissed from driving all the way from Concord especially since they told me they had it in Stock. LIARS! Then the manager comes over, tells me their sister lot in Roseville has a truck "they just received yesterday so it’s not in their system" and it is eligible for the Lease special. I said ok I am interested in buying it, he said no problem they can even deliver it to my house. Manager said he was going to set it up with Roseville. In the meantime my original sales guy comes over and says that he has an SR5 Model available in the lot. Here comes the Bait and switch routine. Of course this truck was not eligible for the lease special was going to cost over $2000 more and I didn’t want it. I did request to test drive since it was similar to the truck I wanted. After the test drive, the sales guy asked me if I would take this truck if he "worked with me" on the price. Mistakenly I said yes and it launched the paperwork, credit application and the back and forth between the salesman and the manager to work out a price. After about 20 minutes he comes back to me with the exact same sticker price, no discount whatsoever. xxx! I told him to forget about the SR5 and let’s work on the Roseville truck, NO, he insisted on going back to the manager and try to come back with another price for me. (high pressure sales tactics at work) luckily I am stubborn and told him NO again and lets work on getting the Roseville truck purchased. At this point I told him I was very frustrated and not happy with the situation. He just smirked and went on. After about another 15 minutes of waiting he comes back to me and low and behold guess what just happened?? The Roseville truck is suddenly not eligible for the lease. LIARS!! I read the fine print on the lease offer on the website and it was for model 7162, the specs on the Roseville truck said 7162 but the manager gave me some xx saying that the lease was only applicable to models with no rear seats. LIAR!! Of course, he said he can get me the Roseville truck and going to cost a little more (Another Bait and Switch). I asked how much and that set off another 20 minutes of back and forth with an increase to $266 month. I said no. Finally the sales guys goes back to the manager and comes back after another 10-15 minutes with $199/month but the sneaky xxxxxxx raised the down payment from $1999 to $2999. I said sure let’s do it, but before we proceed can I have my credit application back I want to verify something. Another 5 minutes later he comes back with the manager all happy that I agreed to their new price. I stood up took the credit application paperwork and tore it up in their faces!!! F.U I said, you should have seen the look on their faces. Priceless. Another customer next to me comes by and shakes my hand for standing up to these lowlifes xxxx of the earth typically sleazy car sales people. Don't trust them go in there informed. I spoke to another couple in their "since I had so much time to kill" and they also had their sneaking suspicions. SHAME on you Livermore Toyota, for you are the prime example of a car dealership to avoid and you are not worthy of selling the Toyota brand. You should take the walk of SHAME just like Cersei did in the Game of Thrones…. SHAME! SHAME ! SHAME! More

Excellet Service We were in the market for a new Sienna. I surfed the web and one of the responses I received was from Pete Melendez. He followed up with a call and wa We were in the market for a new Sienna. I surfed the web and one of the responses I received was from Pete Melendez. He followed up with a call and was very helpful, taking the time to understand my needs. We required a Red Sienna but they only had a blue on on the lot in the model we required. We decided to drive from San Jose to Livermore to see the car and to be sure the model we discussed met our needs. Pete had the car ready for our inspection and did a great job of detailing all the features of the car for us. The price was right and the model was what we needed but we had to have Red. Pete did more research and found they had a Red car at their sister dealership in Roseville. He did the 3 hour round trip to fetch the car and made the sale! Oscar did a great job of presenting all the additional services available and arranging the financing. Where the pricing of an option we wanted was too much, he was able to make adjustments and we are happy with the extended warranty and pre-paid maintenance packages we purchased. The important point is that during all of this (it did take the whole day), we were impressed with the kindness and genuine care shown by every employee we met. Often during the day we were approached asking if we needed anything. This care is what makes for a successful dealership. Thank you to Pete, Nick, Chante and Oscar for the great experience. More

Salesman Mike Barbeau I bought a used Dodge Ram 1500 from Mike Barbeau. I told him what I wanted, what down payment I could make and the payment amount that I could afford. I bought a used Dodge Ram 1500 from Mike Barbeau. I told him what I wanted, what down payment I could make and the payment amount that I could afford. He gave me exactly what I asked for, no ridiculous counter offer, no dickering over price. I am retired and have limited income. He was respectful and genuinely interested in getting me the vehicle I wanted. He didn't try to fast talk me into something else. He is respectful and professional. You cannot get better customer service from anyone. I will definitely go to him for my next vehicle purchase. Mike Barbeau is the best! More

Great experience! Customer service was great! Everyone there was friendly and attentive. Very happy with my purchase and overall experience. Defiantly will recommend Customer service was great! Everyone there was friendly and attentive. Very happy with my purchase and overall experience. Defiantly will recommend Livermore Toyota to all family and friends and plan to purchase my vehicles there in the future! Thank you!! :) More

My used car buying experience was excellent. I dealt with James and Jordan who did a great job. I will definitely shop here again and refer them to friends and family. They give off a small dealership with James and Jordan who did a great job. I will definitely shop here again and refer them to friends and family. They give off a small dealership feeling even though they do tons of business. Cynthia Pavusko also gave me grade A customer service, Thanks Cynthia. More