Livermore Toyota

Do not deliver as promised and switch part/s of your car I have been a Toyota owner since 2015 (Yaris, Matrix, Rav4, Sienna) love them until I encountered this service center. I got stuck in the area due to I have been a Toyota owner since 2015 (Yaris, Matrix, Rav4, Sienna) love them until I encountered this service center. I got stuck in the area due to some rodents chewed up my car’s wiring. I was initially promised it will be done and released on Tuesday but was not delivered until Wednesday COB. Additionally, while fixing the car, they broke my windshield or so they say and had to be replaced. When all was done and when I got hone, I noticed that my battery was replaced by a very old one (I am guessing a 10 year old battery when my car is only 3 year old). I tried calling them and leaving a message but do not even bother returning my call. I live 400 miles away from them so no way I can drop by and follow up with them personally. More

One problem after another. I will start at the beginning when I went to your web site and saw you had a few 2017 RAV4 hybrids left and they had the 3000.00 rebate. So I called t I will start at the beginning when I went to your web site and saw you had a few 2017 RAV4 hybrids left and they had the 3000.00 rebate. So I called the number and talked with Alex, she asked if I could drive to the dealership so my questions would be answered better. My main question was what the finance rate would be with the rebate. So I drove 50 miles to talk with Alex, when I arrived they had Carlos help me. He showed me the RAV4 and was helpful with the questions I had about the car. Then we went and sat in the dealership and asked the sales questions how much are you going to put as down payment, are you trading in your car. So after going back and forth with the sales manger, Carlos we were not able to come to a deal that was in my budget. So I drove back home. After going over my budget I found a way for the deal to work and called Carlos to see if the offer was still good. He checked with one of the managers and they said yes. So I told him I would be there at 9:00 am when they opened. I arrived at 8:50 am and waited. We started the paperwork and had to wait until the weekly meetings were done. Carlos left to pick up the RAV4 from the Roseville dealership at around 9:30 am. Next up going to the finance department were Mark was going to help. We started to fill out the paperwork, one of the questions I had was who was the finance company. I made it clear to Mark, Carlos and the sale manager that it needed to be Toyota finance. I bought it to everyone attention that when my father bought a car at this dealership they financed his car though Capital One and had nothing but problems with them if you sent extra money to go toward the principal. We also went over extended warranty and was told that you need the extra warranty because if you have problems after the 3 year warranty with the hybrid battery it would cost 7000.00 to replace. We also went over the maintenance program and I bought up that I only drive 5000 mile per year. He still said that I should get the maintenance program because I would have the oil changed ever 5000 miles. I ended up taking both. We finished up the paperwork with a interest rate of 2.49% with what I thought was financing with Toyota finance. Next up was waiting for Carlos to return fron Roseville. I continued to wait and wait. Around 2:00 I asked one of the sale managers if they had heard from Carlos and if they knew when he would arrive. They said he was on his way. Around 3:05pm I saw him park the car in front of the building and then go to help a customer that was waiting for him as I sat and waited. After 5 minutes someone drove the car to be detailed and I am still waiting. At 4:10pm And the car is still not ready i told them that I was leaving in the car that I was trading in and would come back in the morning. When I got home I started to take a closer look at the paperwork because it’s easier to read on paper then on the computer screen in the finance office. This is when I discovered that the maintenance program does not fit my driving habits because oil changes are every 10000 mile, not every 5000 like I was told. That means for the five year maintenance program between 2 and 3 oil changes and a 25000 tuneup. The plan does not fit my driving style. I also looked into the extended warranty and found out that the hybrid battery is covered for 8 years, not the 3 years I was told. So when I returned at 9:00 am the next morning I asked to speak with the general manager and was told he was busy and someone else would help. They listen to all of the issues that I have had though this buying experience and had someone in find a better extended warranty for my needs. We did the paperwork over and removed the maintenance program and added a extended warranty. The loan would have the same interest rate 2.49%. Next up the car was finally ready and someone would go over the features of the car. I told them that before I went over the car I still wanted to talk with the general manager about my buying experience. I met with David P.. And went over everything that I have wrote here and he was sorry that my experience had gone this bad and if he could help with anything to give him a call. Next we went over the car the new car which had 174 miles on the odometer which seemed like a lot of miles when it was only driven from Roseville to Livermore. I left the dealership around 12:00 pm. Everything was good, I really like the car. Then I get a phone call from Safe America to go over a loan interview. I told her that my loan was with Toyota finance and I was going to call Livermore Toyota. I called and asked to speak with David but he was not in and someone else listened to my experience and referred me to Dan in finance. After talking with him he said I could go with Toyota finance but the interest rate would be a lot higher. This is not what I was told when I was buying the car because I would not have purchased the car at that kind of interest rate. I told him that I would talk to David P. and left a second message on his voicemail around 12:50pm. As of 8:25pm I have not hear back and that’s why I am writing this letter. I also spoke with Brianna H. today and told about my experience and she didn’t seem to care and said the problem was with finance and could not help. I am hoping that someone can help address my experience at Livermore Toyota. Thanks More

Absolutely WONDERFUL experience I am impressed from start to finish with my experience at Livermore Toyota. Mark Obee and Pete Melendez took great care of us and were not pushy, sec I am impressed from start to finish with my experience at Livermore Toyota. Mark Obee and Pete Melendez took great care of us and were not pushy, secretive, or shady about what was happening. We had a wonderful financial close guy (for the life of me I cannot remember his name, he was from Hawaii and so friendly!) We received a very fair deal, excellent service, great follow up, and best pf all, we LOVE our new RAV4. I can't recommend the dealership enough. Thank you for taking such good care of us! More

Easy experience Went in today to test drive a car, didn't even figure I'd buy right away. But, Kelly offered a fantastic deal that I couldn't pass on. This was by fa Went in today to test drive a car, didn't even figure I'd buy right away. But, Kelly offered a fantastic deal that I couldn't pass on. This was by far the easiest car sale I've ever been involved in. More

Custom 2017 Tundra Crewmax I was needing a truck with a bigger backseat for my family. My wife and I had a pleasant buying experience we didn't feel pushed or pressured the whol I was needing a truck with a bigger backseat for my family. My wife and I had a pleasant buying experience we didn't feel pushed or pressured the whole time. Pete took us around and we looked at every single tundra crewmax new and used on the lot. 10/10 would recommend Pete and Livermore Toyota to all my friends and family. More

Most painless and enjoyable New Car purchase I shopped on TrueCar.com and Alexandria from online sales reached out to me the same day. but because we had evening plans, I was not able to go to th I shopped on TrueCar.com and Alexandria from online sales reached out to me the same day. but because we had evening plans, I was not able to go to the dealer as invited on Sunday. As agreed on Monday, we met at the dealership and was greeted by more than 2 people asking to help me, gave me water, then was introduced to Alex who referred me to a veteran and knowledgeable Sales person Kelly - nice guy, honest, straight shooter. Quickly, he was able to locate the car I was searching for (which just got delivered among many), gave me the print our of the car and its features, and walked me to the car for a viewing. Once it was agreed to be the one, I told the negotiator Steve about an offer I had received from another dealer in writing for the same car, to see if Livermore would be willing to match or do better. They did. I signed some papers with Alex in Finance, and was done in 2 hours. Great Team! More

Great sale with useful financial option. Good service since test drive to delivery. I have a good welcome from sale. I tried to compared with 2 models, Pete was very helpful for me to help me Good service since test drive to delivery. I have a good welcome from sale. I tried to compared with 2 models, Pete was very helpful for me to help me test drive until I decided to purchase. More

I would rate it less if I could We bought a 2015 Prius at Livermore Toyota. After calling about the plates after 8 weeks, I was told that mix-ups are common. After driving from San We bought a 2015 Prius at Livermore Toyota. After calling about the plates after 8 weeks, I was told that mix-ups are common. After driving from San Jose to Livermore to the dealership, I discovered that the dealer had our plates because there was no home address on the contract, registration, or any of the DMV forms filled out by the salesman and the finance manager. After filling out a new form for which I was not given a copy, I was told that everything would be corrected. Over a year later, we discovered that we never had the problem corrected. We had to make a special trip to our DMV office to correct forms, get our title slip, and renew the registration. Don't buy from Livermore Toyota. Nobody checks the paperwork, nor do they care enough to contact their customers when there is a problem More

Worst Customer Service Ever Purchased my used Lexus from here over 2 months ago. There is a due bill for a headrest that is missing and also to have the vehicle aligned since it Purchased my used Lexus from here over 2 months ago. There is a due bill for a headrest that is missing and also to have the vehicle aligned since it pulls to the right. We have been calling every other week since the week we bought the car and have gotten nothing but grief. First we were passed around because it was "someone else's" job - then finally got to Serena, the Service Supervisor who promised it would be taken care of. Well imagine my surprise today (2 weeks after the last phone call) when I got yet, another call asking which headrest it is because they need to order it! I have never had such poor service from a dealership in my life. More

MY ADVICE: GET EVERYTHING ON WRITING BEFORE YOU SIGN ANY DOC I had a great experience on my first visit. The sale man Guss was very friendly, accommodating and responsive. He follow-up next day and convinced us I had a great experience on my first visit. The sale man Guss was very friendly, accommodating and responsive. He follow-up next day and convinced us that Livermore toyota is the best place to buy my new car. The experience took 180 degree shift as soon as I filled the leasing form. I was told that the specific color (white) vehicle is in storage and will only be pulled out once I submit all papers. We had very specific color requirement and agreed to pay higher price for that. Once I signed the paper, I was told by finance that this is not a zero percent finance (sales guy told me that its going to be zero percent). I was asked to pay for additional $1500 for zero percent. First promise broke. Then the sales guy comes back and ask me to pay extra for some equipment that is fitted in the car (although those were of no use to me and was never discussed earlier). It was presented in a way that these are mandatory buy with the vehicle. This was another shock. Then the finance guy told that he will not allow any additional $200 accessory (side moldings) which was agreed by the sales director Mark. Mark O totally refused to the promise he made during sales process. At that time, I did't have any option as I already spent so much time and my credit and loan was already processed. So I agreed to not getting accessories. The sales behavior started becoming more and more rough as we progress. Next day as gave call to salesperson and dropped him email to confirm delivery of my car and did not receive any response. Finally I got my car and realised that it does not have the interior what sale guy committed (because of which we agreed on higher price and model). He asked me to buy specific color accessory from spares store and pay for it. More