Livermore Toyota

Surprised Normally, service at this dealership is impeccable. The new tires look like new and clean, and more importantly, a ride with new alignment feels like Normally, service at this dealership is impeccable. The new tires look like new and clean, and more importantly, a ride with new alignment feels like driving on air. These new tires didn't look clean. The alignment behavior on the ride from the dealership was similar to that of lost alignment, or none at all. It may have helped if a new expected behavior description would have been offered by an expert. Having another appointment scheduled for the A/C service next week, I anticipate to find resolution to the above concerns. More

The worst experiences I’ve had at a dealership. Livermore Toyota was the worst delarshop I’ve been to. They were so unprofessional and there fiancé guy(Gill) told us that “I am so going to get fired Livermore Toyota was the worst delarshop I’ve been to. They were so unprofessional and there fiancé guy(Gill) told us that “I am so going to get fired today” basically telling us to hurry up. My family or friends will never be going back to Livermore Toyota. More

Jonathan was very helpful. Good service and comfortable while waiting. The car wash is nice. Too many reminders of scheduled service appointments. Both e-mail and phone. Plea Good service and comfortable while waiting. The car wash is nice. Too many reminders of scheduled service appointments. Both e-mail and phone. Please stop the reminder of needed service phone calls. The annoying "service needed" light on the dash does fine More

Top notch service I came in as a referral from my BNI chapter and was rederred to David Sotomayor and he scheduled the appointment with Erick. I was thinking of just g I came in as a referral from my BNI chapter and was rederred to David Sotomayor and he scheduled the appointment with Erick. I was thinking of just getting more information, which I got but walked out a happy camper. Thank you to David, Eric, and Joey, and Jericho Espiritu for helping me with my purchase. You guys make a great team. More

New Car Experience A very positive experience purchasing a new car from professional staff, especially working with Julianne who made it a great day. A friendly person A very positive experience purchasing a new car from professional staff, especially working with Julianne who made it a great day. A friendly personal environment and willingness to spend as much time as needed. Never felt any pressure and all questions answered, I was very impressed with the size of the dealership and their inventory. Compared to the 5 other local car dealerships I visited, this one was by far the most impressive. More

Sergio, Angelo, and Jericho were awesome! I’m a first time car buyer and Livermore Toyota made getting the car I wanted easy. Livermore gave me more for my trade-in than I had expected. Sergio I’m a first time car buyer and Livermore Toyota made getting the car I wanted easy. Livermore gave me more for my trade-in than I had expected. Sergio and Angelo answered all of my questions about the car. Jericho explained financing options clearly and gave a payment I could afford. Overall, I love the service provided and my Camry even more! More

One word! Nightmare! Been 6 weeks since purchase and this "Groundhog Day" nightmare will not end. I was told my first payment wasn't due until October, and now Toyota Fina Been 6 weeks since purchase and this "Groundhog Day" nightmare will not end. I was told my first payment wasn't due until October, and now Toyota Financial is calling me saying I'm two weeks past due and have late fees added. I haven't even received anything in the mail concerning financial payments!! Can't even get anybody from the dealership to return my calls. What a joke!! More

Poor Service 1. I cleaned the battery terminals on my Sienna and it arc'd damaging the radio unit. 2. A reconditioned replacement was priced at $3100 plus install 1. I cleaned the battery terminals on my Sienna and it arc'd damaging the radio unit. 2. A reconditioned replacement was priced at $3100 plus installation since the car was our of warranty. 3. Email to Rick Souza asking for more info on repairs went unanswered 4. No help from national Toyota service either. I was able to get the Radio unit repaired in a short time locally at the cost of $1000--Power supply board was damaged and I also got the Map Drive replaced in the price.( this drive had gone defective four months earlier and at time the cost to repair was also $3100. Unfortunately I had delayed that repair. In summary--Overpriced repairs, service is poor. More

Livermore Toyota is blind to the disabled. Today my husband (who is in a wheelchair) and myself went to Livermore Toyota to look at a C-HR and to see if they had the new Corolla in. We pulled Today my husband (who is in a wheelchair) and myself went to Livermore Toyota to look at a C-HR and to see if they had the new Corolla in. We pulled into a disabled space only to be confronted by both handicapped accessible ramps blocked by their new vehicles. I made a comment to the Salsman standing there watching my husband negotiate the curbs and the salesperson laughed. He was with his clients. When I made a comment about this not being cool, he laughed again, but his male costumer came back, went inside, told the receptionist. Several minutes later they moved one vehicle from one of the ramps. No apologies. The receptionist was sent out to say oppps. We ended up leaving, not a single person acknowledged us, we were laughed at when the dealership was violating ADA provisions, and to add insult to injury they put the car back as we were leaving. It wasn’t until later when I posted my experience on Facebook both illegally parked vehicles were moved. Based on our experience it is clear the diversity and inclusion culture of the staff, management and dealership is nonexistent with regards to the disabled. Ironically, though maybe not important the person they were so disrespectful of, it also one of the towns Councilmembers. I would not recommend this dealership if accessibility is at all an issue. Respectfully, One very displeased almost customer. More