Livermore Toyota

Excellent service I made an appointment online for service. When I arrived, they were expecting me. Everything was done as I wanted and completed when they said it woul I made an appointment online for service. When I arrived, they were expecting me. Everything was done as I wanted and completed when they said it would be. The service manager explained everything and answered any questions I had. When I picked up the car, he walked me to the parking lot to show me exactly where my car was parked. My only complaint was the cafe was closed. Livermore Toyota has a fine staff and excellent service. More

Easy, great service. Had my car in for the first service. They took great care of me and my car. The car is now cleaner than when I bought in new at another dealership. Had my car in for the first service. They took great care of me and my car. The car is now cleaner than when I bought in new at another dealership. More

Very easy and well run experience. Well run operation. This was my initial service appointment for my new Toyota. I was impressed by the service that i received. Professional and Fast Well run operation. This was my initial service appointment for my new Toyota. I was impressed by the service that i received. Professional and Fast. I had a car wash and the only reason i gave 4 stars instead of 5 on quality of work was that my licence plate came out bent after service. No big deal i was able to straighten it out myself. More

Customer service at service center I always have a great experience at this location. Service adviser Dan Eaton explain everything in detail, try to make a best deal for service the veh I always have a great experience at this location. Service adviser Dan Eaton explain everything in detail, try to make a best deal for service the vehicle. Great experience. More

Very organized, efficient, & customer oriented. The ease of making the appointment, having the vehicle received for service, checking it in for the required maintenance 55,000 mile service, and wait The ease of making the appointment, having the vehicle received for service, checking it in for the required maintenance 55,000 mile service, and waiting for the vehicle that had work done in a timely manner, all contributed to a pleasant experience, not to mention how pleasing was the waiting area with it's fine accommodations. All customer oriented. More

Great Sales Poor Followthrough Saturday October 13th Jericho was a good salesman taking time to listen to my needs and ultimately found the car that met them without braking my budg Saturday October 13th Jericho was a good salesman taking time to listen to my needs and ultimately found the car that met them without braking my budget. He and Eric also were kind and delivered the car to my home. Unfortunately this is where things fell apart. When the car was delivered, I asked that I be shown how to charge my car. The plug was not with the car. So I was told that they would get it to me over the weekend. That night, I was looking over the car, books and the sticker stating all the car came with when I noticed that I didn't receive a Tonneau cover that was listed under standard installation equipment on my model VIN JTDKARFP7J3088771. I didn't get a card with phone # from Jericho, so Saturday I texted a message to Eric stating that I also didn't have a tonneau cover, and could he or Jericho let me know how to get the plug and cover. Silence.... I called, sent text messages, then finally a person from Livermore called (Tuesday or Wednesday) to ask how my experience was, and I told them my issues. Eric called me back and said that Jericho would get them to me. Thursday, I got a call from Jericho asking for me to drive to get them, as the weekend was coming up, and they were too busy selling cars to bring them to me..... His exact words! If they had called me back on Sunday the day after I got my car, i would have driven there without any problems, but a week later that they wanted me to drive an hour and a half to the dealer, then an hour home to come and get parts that should have already been in my car and after so many unanswered messages I said no that I could not as I had work obligations. Jericho said that he'd call me back to tell me how he would get them to me. No one called to tell me how they would arrive. I stated that I would leave a poor review unless they were at my home when I got there Friday night. 10 pm Friday, nothing on my porch and still no message. The plug arrived in the mail on October 22nd. I still don't have a Tonneau cover, and no word from either Jericho or Eric when or if I will ever get one. I purchased the car through the Costco program. I was happy with how the pricing was set up, I was happy with the sales activities. I am terribly unhappy that no one checked my car to make sure everything was in there before I got it, and when it was discovered, that service has been horrible getting it resolved! More

Awesome Place Great people ,very quick in and out. Got the car I wanted and the price I wanted. Angelo was Excellent and Did a great job. Great people ,very quick in and out. Got the car I wanted and the price I wanted. Angelo was Excellent and Did a great job. More

Good Experience They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! More

Went for general maintenance My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from now on. THANK YOU Johnathan More

David S was the reason we purchased We have had 3 Toyotas in the past. We stopped in because David belongs to BNI and a friend recommended we see him. We were scheduled to see a car i We have had 3 Toyotas in the past. We stopped in because David belongs to BNI and a friend recommended we see him. We were scheduled to see a car in Brentwood(not a Toyota) but stopped by. We almost left but David offered us a deal we couldn't easily refuse. He reached out and made the experience a pleasure. This was the first time we did not hate buying a car. I would recommend David and he should monitor his sales force so the client gets the very best. David is the very best. We initially went in to look at used cars but purchased a brand new Highlander replacing the 2008 Highlander Hybrid. blue with beige interior!! superb. Thank you David. More