Livermore Toyota

Went for general maintenance My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from now on. THANK YOU Johnathan More

Good Experience They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! More

Great Sales Poor Followthrough Saturday October 13th Jericho was a good salesman taking time to listen to my needs and ultimately found the car that met them without braking my budg Saturday October 13th Jericho was a good salesman taking time to listen to my needs and ultimately found the car that met them without braking my budget. He and Eric also were kind and delivered the car to my home. Unfortunately this is where things fell apart. When the car was delivered, I asked that I be shown how to charge my car. The plug was not with the car. So I was told that they would get it to me over the weekend. That night, I was looking over the car, books and the sticker stating all the car came with when I noticed that I didn't receive a Tonneau cover that was listed under standard installation equipment on my model VIN JTDKARFP7J3088771. I didn't get a card with phone # from Jericho, so Saturday I texted a message to Eric stating that I also didn't have a tonneau cover, and could he or Jericho let me know how to get the plug and cover. Silence.... I called, sent text messages, then finally a person from Livermore called (Tuesday or Wednesday) to ask how my experience was, and I told them my issues. Eric called me back and said that Jericho would get them to me. Thursday, I got a call from Jericho asking for me to drive to get them, as the weekend was coming up, and they were too busy selling cars to bring them to me..... His exact words! If they had called me back on Sunday the day after I got my car, i would have driven there without any problems, but a week later that they wanted me to drive an hour and a half to the dealer, then an hour home to come and get parts that should have already been in my car and after so many unanswered messages I said no that I could not as I had work obligations. Jericho said that he'd call me back to tell me how he would get them to me. No one called to tell me how they would arrive. I stated that I would leave a poor review unless they were at my home when I got there Friday night. 10 pm Friday, nothing on my porch and still no message. The plug arrived in the mail on October 22nd. I still don't have a Tonneau cover, and no word from either Jericho or Eric when or if I will ever get one. I purchased the car through the Costco program. I was happy with how the pricing was set up, I was happy with the sales activities. I am terribly unhappy that no one checked my car to make sure everything was in there before I got it, and when it was discovered, that service has been horrible getting it resolved! More

David S was the reason we purchased We have had 3 Toyotas in the past. We stopped in because David belongs to BNI and a friend recommended we see him. We were scheduled to see a car i We have had 3 Toyotas in the past. We stopped in because David belongs to BNI and a friend recommended we see him. We were scheduled to see a car in Brentwood(not a Toyota) but stopped by. We almost left but David offered us a deal we couldn't easily refuse. He reached out and made the experience a pleasure. This was the first time we did not hate buying a car. I would recommend David and he should monitor his sales force so the client gets the very best. David is the very best. We initially went in to look at used cars but purchased a brand new Highlander replacing the 2008 Highlander Hybrid. blue with beige interior!! superb. Thank you David. More

Jenn, Return customer :) Mo was a friendly and informative sales person. That part of my experience was the best :) Good selection, friendly staff. I wish the cafe was up n ru Mo was a friendly and informative sales person. That part of my experience was the best :) Good selection, friendly staff. I wish the cafe was up n running, I could’ve used a bite to keep me charged throughout the process. Price was over our budget but I’m not going to give any bad review. In the end, I walked away with a safe car for my kids and I’m good with that! More

Friendly amd thorough The people at the livermore toyota were friendly and thorough. They tried to work with me in regards to getting a vehicle I loved. I appreciate their The people at the livermore toyota were friendly and thorough. They tried to work with me in regards to getting a vehicle I loved. I appreciate their help. More

Livermore Toyota is the Best!!!! Had an awesome experience, so excited aboutMy whole experience. I drove away with the car I wanted feeling extremely excited to do business with Liver Had an awesome experience, so excited aboutMy whole experience. I drove away with the car I wanted feeling extremely excited to do business with Livermore Toyota. More

Stupendous Great service! I am extremely satisfied with Mark Obee and Jay Hashimi's customer service! Both we're friendly and patient while I decided on car that Great service! I am extremely satisfied with Mark Obee and Jay Hashimi's customer service! Both we're friendly and patient while I decided on car that I wanted. Jay made sure I got the deal and the car that I wanted. I felt well informed before making any decisions and left the dealership happy! Grade A service Jay, GRADE A. More

Shopping Experience Friendly staff. Relatively low pressured for a car dealership while shopping for a vehicle; that made me feel comfortable and stayed longer to inspect Friendly staff. Relatively low pressured for a car dealership while shopping for a vehicle; that made me feel comfortable and stayed longer to inspect those cars and models that I was interested in and asked questions. That experience enabled me make a purchase decision on the same day. More

Fast and Efficient John Z was very helpful with my needs ! Will most definitely come back for future services. Truck was also washed clean and in a timely manner. John Z was very helpful with my needs ! Will most definitely come back for future services. Truck was also washed clean and in a timely manner. More