Livermore Toyota

Their service is TERRIBLE! !! Made an appointment to test drive a car with Jesus and I drove the 50 minutes to my appointment to find out that they sold the car…..WHAT A WASTE O !! Made an appointment to test drive a car with Jesus and I drove the 50 minutes to my appointment to find out that they sold the car…..WHAT A WASTE OF TIME AND GAS…definitely lost my business More

I took my car in for a service and had Dan Eaton as my service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the lis service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the list of things that would be done and then printed an estimate of $1395! As I looked it over I thought this didn't seem right for a service and couldn't be the only option available. I noticed he'd signed me up for the "Preferred" service with unnecessary and expensive services I didn't need. I asked him to show me other options. He was very reluctant to show me and was very pushy on the Preferred being what I needed, which I knew wasn't true. Turns out there were two other options he NEVER mentioned, the manufacturer recommended option (which is what I needed) and another intermediate option with more services. The manufacturer recommended had most of the Preferred services and none of the premium unnecessary nonsense. Anyway, the one I went with was roughly $495. He tried to up-charge me by almost $1000 for unnecessary services if I didn't ask questions. Avoid this place like a plague. If you decide to go make sure they show you all the options instead of trying to push the most expensive thing on you. More

The sales manager David is a huge scam. It seems that David has been selling cars all his life and knows every little scheme in the book to make you pay more money. He will keep interruptin It seems that David has been selling cars all his life and knows every little scheme in the book to make you pay more money. He will keep interrupting you when you’re talking and tell you to be quiet and listen. my wife and I drove an hour away to trade in our vehicle and to buy a used vehicle they had on their lot. David started off his negotiation with offering us 1k for our trade in value. Bad thing for David is I did plenty of researched for my trade-in vehicle so I completely know its value. David then magically offered us 5K for our trade-in which is great. But here is where his scam comes in. He told us he would give us 5K for our trade in, Only if we pay 3K more than the listed price for the used vehicle on their lot. David said if we pay 3k over the listed price for their used vehicle, he would then give me the 5K for our trade in vehicle. How does that make sense? You want me to pay more money so you can pay me more money? If you are at Livermore Toyota and see David as a sales manager, RUN! I would save your money and go to a different Toyota. David is full of himself and you can tell he needs to retire soon. Good luck Dave! More

I recently found out that due to my cancer treatments for my breast cancer my previous back surgery I had done is declining and I have to use a wheelchair a lot of the time. With that being said, my cur for my breast cancer my previous back surgery I had done is declining and I have to use a wheelchair a lot of the time. With that being said, my current car is unable to comfortably fit a wheelchair so my husband decided it was time to upgrade me. my husband and I purchased a different car from a different dealership A month ago after trading my car in that car failed mechanically so we ended up returning the car and having to get my original car back from them. Needless to say I was nervous to start the car buying process over again. I decided to take a look at Toyota dealerships since I worked for one previous to my diagnosis. There were no cars I liked in the Lodi area so we decided to expand our search to the Bay Area and Livermore is one of the closer cities so we thought we would try there. We checked before hand and seen they had a few three row used car vehicle options available. After doing some looking around we decided on a 2017 Kia sorrento. The Kia wasn’t at the top of our list however it had everything that we needed in a vehicle. Our salesman was Jose and let me start off by saying that he was a very nice guy. We had such a good interaction with him that he’s the reason we decided to drive back two days later to ultimately purchase the vehicle. This is where things take a turn. The sales manager David only wanted to offer me $1000 for my vehicle. I just traded in my vehicle at another dealership a month ago for a price of $6500. But because I wanted to do everything as a one and done deal I decided to get my car back from that dealership because I wanted to sell my car to whoever sold me a new car to make everything easier. I also can’t be without a vehicle as my husband works full-time and I have to be at the doctors daily for my treatment. My husband tried to go back-and-forth with Jose who was having to go through David. David ultimately ended up taking over and that’s where things took a sour turn. We thought we had finally agreed on them purchasing my car for $5000, however that was incorrect. They said they would do that amount but that if they did that amount they would have to raise the price of the Kia that we were trying to buy from them for another $2,000 to $3000 on top of the sticker price. How is this even legal to change the sticker price and the price they have listed online and on numerous websites like carguru. So what they were really doing is trying to purchase my vehicle for $1000 and add the extra amount to my own loan. This was the weirdest situation I have ever encountered and I sold vehicles for Lodi Toyota aka Lithia motors and I can’t believe they would do this. I plan to reach out to my old employer to ask if this is legal or not. My husband then proceeded to say that this whole deal was a joke and to give us back our keys etc for our car as we were not going to do the deal. David got so upset that we called it a joke that he proceeded to throw my keys and paperwork on the counter leaving me to retrieve it and tried to treat my husband and I like children the whole time we tried to make a deal. I am a 32-year-old woman I don’t need to be told to be quiet and listen from a older gentleman. I feel attacked and I will be handling this thoroughly with BBB Or whomever I have to contact. As someone who has worked in this industry I am appalled with how you guys conduct business. More

Took much longer than quoted to complete repairs on my Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery needed to be replaced, quoted $460 to replace a $200 battery. Declined service, tested battery when I finally got the vehicle back and it tested fine. Spent $3400 on repairs and the couldn’t even provide a courtesy wash. Car was filthy on the outside from sitting out on their lot. I will not return this is the second time getting very poor service at this shop. More