Livermore Toyota

Excellent staffs Visited this dealer because it was recommended by Costco. The process in getting the deal was very straight forward and we just need to pick up the ve Visited this dealer because it was recommended by Costco. The process in getting the deal was very straight forward and we just need to pick up the vechicle. No rush, no pressure, no b s More

Happy customers Livermore Toyota is awesome. No pressure but very helpful and willing to answer any question I had. They allowed me the freedom to walk around the lot Livermore Toyota is awesome. No pressure but very helpful and willing to answer any question I had. They allowed me the freedom to walk around the lot look and sit in the vehicles. More

Prefer Livermore Toyota Livermore Toyota Service department is thorough and professional. I appreciate their attention to detail. They always discuss their findings and I hav Livermore Toyota Service department is thorough and professional. I appreciate their attention to detail. They always discuss their findings and I have a clear understanding of my car's condition and next steps needed. More

nightmare from the start! First they made my sister the owner of my car on the contract, overcharged me $1800 in DMV fees, now my license plates etc. went to my sisters house, First they made my sister the owner of my car on the contract, overcharged me $1800 in DMV fees, now my license plates etc. went to my sisters house, already having problems w/ electrical, I've had to jump start my car anytime I park it since Jan 3rd.!! My first car buying experience, and I wish I never bouvbt it, I don't feel safe in it! And Livermore Toyota acts like I'm an irritant for wanting my certified used car to feel reliable, like it should- what a disappointment!! More

Not always a pleasant experience I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong informat I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong information: I purchased a service plan up to 75k when I purchased the Prius and he told me that I needed to buy more because I had close to 28k now. Obviously he didn’t even have the correct file and when he was explaining to me about the extended plan (which i didn’t need) he was very impatient. When. I asked him about the detail, he just stared at me looking really angery and said “I just told you!” Later he found out my car had two recalls that would require more time and I had to return the next day, he rudely asked me to step out and said “ look I have lot of people waiting” and didn’t even let other service people know that I’m waiting for my car and let me wait for almost 10 mins for nothing till I asked someone else to look for my car. It was the worst experience ever. The next day when I return, I had Joe and it was great. Joe clarified with me that i don’t need to purchase anything that I have up to 75k service plan. It was very frustrating and upsetting experience with Rick. Not only he gave me the wrong information but also was very rude and inpatient. At one point when I asked him to repeat the answer, he pretended that he didn’t understand me and gave me an annoyed look and yelled “what?” This was so upsetting that I wish never return to this Livermore Toyota if there’s another option. More

Absolutely not. No return phone calls from anyone when I was told there would be. The last day I received a call on my residence landline saying my cell would not ac No return phone calls from anyone when I was told there would be. The last day I received a call on my residence landline saying my cell would not accept a call. Funny, it did from me. More

Service work Average service was completed after a previous visit in which they broke the antenna going through the car wash. I actually had to call to confirm the Average service was completed after a previous visit in which they broke the antenna going through the car wash. I actually had to call to confirm the antenna had arrived. They were suppoesed to call me to let me know. Someone dropped the ball. Probably will look for another service provider More

Great Service I have used Livermore Toyota for all my 2011 Camry regular maintenance. Dan Eaton, Service Consultant, is great! Straight forward advice, honest, no s I have used Livermore Toyota for all my 2011 Camry regular maintenance. Dan Eaton, Service Consultant, is great! Straight forward advice, honest, no surprises. The shuttle service is great also. More

Joe Alejandre Straight Shooter Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second ti Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second time working with you. How you made the a wrong a right and provided excellent customer service. As a CEO of a service industry business, I really appreciate the employees taking initiative and making things happen. Those are the employees we need to have as examples for others to follow. You made your team look good even when the dropped the ball the first time we met. Great work! JW More

They super nice andwere we were treated fairly We were trying to buy a used car, but ended up buying a new one because of the good deals. We were trying to buy a used car, but ended up buying a new one because of the good deals. More