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Livermore Subaru
Livermore, CA
11 Reviews
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11 Reviews of Livermore Subaru
April 21, 2024
I noticed a great used vehicle at Livermore Subaru online, and showed up without an appointment to test drive the vehicle. There I met Michael and Carl, and I could tell this dealership was different online, and showed up without an appointment to test drive the vehicle. There I met Michael and Carl, and I could tell this dealership was different than others I'd been to. They were friendly, knowledgeable, and seemed interested in finding the right vehicle for me. Because of this, I returned, looking at another great vehicle, and was setup with Wesley, who was similarly friendly, knowledgeable, and interested in finding me the right vehicle. I had some questions about the (used) vehicle history, and Kevin sat down with me and answered my questions about the vehicle. I could tell he has an in-depth knowledge of their pre-owned vehicles, and vehicles in general, and wanted me to feel good about a potential purchase. I purchased the vehicle, and afterwards, Kevin went out of his way to make sure the vehicle would be safe; including new rear brakes, as well as an additional inspection. Kevin also did everything he said he would do which was outstanding from the customer perspective. Everyone I interacted with at Livermore Subaru added value to the purchase experience; even the General Manager helped make sure the experience was excellent. When my dear friend told me their car was having problems, I told them to go see the folks at Livermore Subaru. More
by sub4u
Employees Worked With
Michael,Carl,Wesley,Kevin,Kaylen
January 24, 2024
Our sales manager Daniel was fantastic to work with and Zee had me come in and sow me all the tricks to my favorite new car. I love it so much. I’ll never own anything else . Zee had me come in and sow me all the tricks to my favorite new car. I love it so much. I’ll never own anything else . More
by Genie
Employees Worked With
Daniel and Zee
October 17, 2023
Don't buy or get service at Livermore Subaru. The service is atrocious. No calls back, tiny waiting area. Lexus must have surveyed this place and opted to do the exact opposite. When I bought The service is atrocious. No calls back, tiny waiting area. Lexus must have surveyed this place and opted to do the exact opposite. When I bought my car, the sales man told me 'we have plenty of cars and plenty of buyers, no need for any sales"-so I bought elsewhere-but I've TRIED to get service here, big mistake. More
by adam cohen
Employees Worked With
Theyareallbad
October 27, 2022
Fantastic experience with Wesley selecting a vehicle. Wesley was amazing and helped us trade in our vehicle for a new 2022 Forester Wilderness. Farhad made the paperwork a breeze, and Sharice was very ea Wesley was amazing and helped us trade in our vehicle for a new 2022 Forester Wilderness. Farhad made the paperwork a breeze, and Sharice was very easy to work with. Thanks for everything Wesley. I love my new car! More
by XNSX
Employees Worked With
Wesley, Farhad, Sharice
May 26, 2022
I leased a 2022 Outback. Mainly I was working with Wesley. He has been very friendly and supportive. Explained all the different options buying vs lease, also gave me suffici Mainly I was working with Wesley. He has been very friendly and supportive. Explained all the different options buying vs lease, also gave me sufficient time to decide which option is more suitable for me. All other employees were very helpful too. I initially factory ordered with the configuration/features that I wanted. After that Wesley informed me a vehicle almost matching my order is available in the inventory. Nothing is better than that. I cancelled the order and went ahead with the vehicle in the stock and avoided few months of waiting time. I also trade-in my 2017 Ford Fusion Hybrid. The entire purchase process was smooth and hassle-free. I would definitely recommend Livermore Subaru to everyone. More
by suman karmakar
Employees Worked With
Wesley Vickers, Sharice D McDonald
April 28, 2022
Rajesh is very friendly and humble agent. I give him 5 star rating. The reason why I gave overall 4 star is because of Finance manager (Sharice). She is very rude and she does neither liste I give him 5 star rating. The reason why I gave overall 4 star is because of Finance manager (Sharice). She is very rude and she does neither listens to the customer nor understands the truth. I would give one star to her services. I had pre-approval of 2.54% of interest rate from BOA and asked them to wait for a day to get the final approval document. But, these people proceeded with 2.84% of interest rate and asked me get the in-house adjustment done by working with BOA for which bank denied as it was already processsed. I did sent multiple followup emails and gave call the dealer but never came back with answer. After one week, finance manager responded saying that she was not present at the time of closing the deal hence she can not do anything. This conversation went for few days but no solution. I fed up with finance manager response and shared the experience in social media then she responded and fixed the issue with the interest rate. More
by Mahesh Ganesana
Employees Worked With
Rajesh Nair, Sharice McDonald
January 05, 2020
Bought a vehicle from this dealership and traded in our vehicle. Was told we wouldn't have to make anymore payments on it. That was a lie, a week later a payment taken out of my wifes checking account whic vehicle. Was told we wouldn't have to make anymore payments on it. That was a lie, a week later a payment taken out of my wifes checking account which cause a $30 overdraft. Now more than 2 weeks my wife has 2 car loans our trade-in and the new vehicle. After numerous calls and promised call backs which never happened I am forced to retain an attorney. More
by PamieSue54
Employees Worked With
Cortland Graham and Gilbert Perez
