Livermore Honda - Service Center

1000 dollars for nothing. Took our 2004 Honda Accord to Livermore honda to have a hard start problem repaired. Got treated horribly after I found they did not fix the problem. Took our 2004 Honda Accord to Livermore honda to have a hard start problem repaired. Got treated horribly after I found they did not fix the problem. Disgusting dealership, my suggestion is stay away!! More

Very bad customer service The service department does not think the customers time is important, their inefficiency will make you waste your precious time. I called to servi The service department does not think the customers time is important, their inefficiency will make you waste your precious time. I called to service my car for recall issue, and was told to bring in the car by 8:30 and will be done by 11. I bought my car from this dealer and had done service here before. So, even if I have moved to alameda I decided to bring my car here for service. I decided to wait around the area until my car is done. I got there at 8:15, the guy checking me in tells me that the car will be done at 3pm. What? Why didn't they say that when I called? I told the guy my situation, and I told him I will go catch a movie and be back at 3. He said he will do his best to get it done sooner. Off I went on the shuttle at 9:45, my car was still sitting in a long line of cars, why did they make me come in at 8:30? I got back to the livermore honda dealer at 3:40, my car was not ready. They tell me I have to wait 1 more hour. It was 4:50 when I drove my car off the dealership for the last time. Just lost my whole Saturday because how inefficient this service department is. More

Fantastic customer service. Eric the service manager is great he knew exactly the issue I was having with my brakes and got the vehicle repaired and ready ahead of the time projected. One cannot beat this great he knew exactly the issue I was having with my brakes and got the vehicle repaired and ready ahead of the time projected. One cannot beat this. More

Reasons for my five star rating: 1. easy online Reasons for my five star rating: 1. easy online appointment booking 2. very welcoming considering I was late to my scheduled appointment 3. Courtes Reasons for my five star rating: 1. easy online appointment booking 2. very welcoming considering I was late to my scheduled appointment 3. Courtesy shuttle van was great (I had my 3 year old and need to install his car seat, driver didnt mind at all) 4. Best part... The coffee machine in the wait room!!! But i must say, best Honda dealership customer service at Livermore Honda. And ive been to a couple of Bay Area ones...Will definitely be back for a 2nd, 3rd etc service visit. More

I am a long time Honda person when it comes to cars and trucks and when dealing with Livermore Honda they have always performed reliable maintenance with my cars. Barry and Eric both I have dealt with ove trucks and when dealing with Livermore Honda they have always performed reliable maintenance with my cars. Barry and Eric both I have dealt with over the years and 1 of the reasons I can depend on their knowledge and helpfulness when it comes to my cars performance. I work a graveyard shift and dependability means a lot for me since I am a freeway driver during the night. Not only do I have my maintenance performed at Livermore Honda but I have also bought 2 cars from there in the past. THANK YOU LIVERMORE HONDA. More

Appointment time was honored and was processed very quickly without much wait time. Complimentary ride to place of business was great and accommodating. I was called when the car was ready and checkou quickly without much wait time. Complimentary ride to place of business was great and accommodating. I was called when the car was ready and checkout was also very quickly handled. A plus for giving me an overview of the work done on the car. More

I was pleasantly surprised to find out that the part I needed cost less at the dealer than at the aftermarket parts store! Very satisfied. needed cost less at the dealer than at the aftermarket parts store! Very satisfied. More

There service was prompt and my vehicle washed and ready as expected. They did honor another dealerships coupon making it convenient rather than driving 10 miles to another dealer as expected. They did honor another dealerships coupon making it convenient rather than driving 10 miles to another dealer More