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Livermore Honda - Service Center

Livermore, CA

4.6
84 Reviews

84 Reviews of Livermore Honda - Service Center

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March 23, 2025

Nena is good she makes sure that your car is done on time. She makes sure when you pull in. She asks you to come in out of the cold I love dealing with her. Most of the time when I go for service.She is More

by BCLYDE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Employees are knowledgeable and courteous. When my car had two recall notices Nena scheduled my appointment and kept me apprised of the maintenance progress. More

by PJSCOTT55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

The staff there is very professional they always ask if you need any assistance with anything else besides what you came there for and it's always clean More

by hardensr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

She is awesome, She has always took me in with care and urgency. I really appreciate her customer service More

by Armstrongshante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Fast friendly service ce. Much appreciated .I will definitely be back for my next scheduled service. More

by densminger100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

My appointment schedule is on time. When they say it will be done S scheduled it’s done More

by C.EIROA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy Streeter
February 27, 2025

Paying $800 at the dealer just because my vehicle indicated that service was due is not what I had in mind when I purchased my Honda. It still doesn't make any sense that a vehicle with only 17,000 m More

by BWPKMP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nena Mesa-Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Livermore Honda responded

Thank you BWPKMP for sharing your feedback. I am sorry to hear that your maintenance costs were more than you anticipated, and I would like to look into this further for you. I am not able to match your review or profile to specific service records, but if you are willing to contact me, this would allow me to gather more information from you and confirm if the pricing is correct for your vehicle and mileage. At your convenience, please call me at 925-344-3522 so that we can get started. Thank you, Alfred Shahgholian, General Manager

Mar 15, 2025 -

BWPKMP responded

I have called and left a message over a week ago. Still no return call.

Mar 17, 2025 -

Livermore Honda responded

I appreciate you letting us know about the communication breakdown. Our General Manager is no longer with the company, but I would like to offer my assistance. Please call me at your earliest convenience so I can look over the details of your visit. I can be reached directly at 925-245-4904. Thank you, Paul Wimer, Parts & Service Director

February 25, 2025

Great dealership nena was very helpful and nice always a pleasure to deal with her More

by lpaakkari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Nena demonstrates knowledge of Honda maintenance and is able to explain issues so that a customer understands. More

by bill.haack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Very well planned and excellent customer service to drop and pick for convenience. Had a good experience while they sold the car and was hoping they would maintain same level while servicing and they certai More

by guru.venkatesan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Mesa-Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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