Livermore Honda

Sucks Dnt go with this guys. May be they may give you amazing price tag, but the service is really worse. They really do not co-ordinate among themselves Dnt go with this guys. May be they may give you amazing price tag, but the service is really worse. They really do not co-ordinate among themselves. They are supposed to do some perma plate installation for which i paid 700. And this is supposed to happen in first week after purchase. And they should be calling me to fix an appointment. Here is the worst part. They never called me for a month. When i enquired about it, all they said was they tried once and left a VM, which was false statement. I thought it could be communication gap, so went easy on it, which I regret. Then I was give an appointment for a monday and was told to bring in car on Sunday. I drove 55 miles to get it as I stay in bay and then they said I will not get a loner as the service is closed over Sundays. Thats worst. I drove back, tried to call them all the listed numbers several time to explain the incident, and no one cares, they either transfer my call to some other rock, or put me on hold. And i waited to see if they come back to me to get the service done, as it is something pending from their end. No one ever tried to even call me. So I tried call them up multiple times, and got vexed with it. Finally when i called front desk to see if service is open so that i can drive by n put my case in person, they asked me to come by. But the service was not open and they did that shot again. After 6 months of several phone calls and 400 mile drive, here I sit in their guest room waiting for a answer. As i wait i write this detailed review so that no one else get into this xxxx. Hope it helps the management to know how they operate. More

Used car I would like to thank Peter Hobb for helping me to solve the issue about my warranty and getting my Mini Cooper fixed . Much appreciation for being a I would like to thank Peter Hobb for helping me to solve the issue about my warranty and getting my Mini Cooper fixed . Much appreciation for being a honorable dealership. I love my new car. Sincerely, Nora New More

We saw a 2003 Honda Accord on the website and came in to look at it. The vehicle was for my 16 year old daughter so I wanted to make sure the vehicle was in good condition. The sales person showed us the look at it. The vehicle was for my 16 year old daughter so I wanted to make sure the vehicle was in good condition. The sales person showed us the vehicle and we took it for a test drive. He explained that the vehicle went through their inspection and would not have been on the lot if it was not in VERY good condition. They were very friendly and worked with us on the price. Overall, it was a very good experience and my daughter absolutley loves her car. More

I went in looking for a newer Honda Odyssey. They had a 2010 that was in excellent condition with the DVD entertainment system. We have kids so this is very nice to have. I expressed to to Mursal that I wa 2010 that was in excellent condition with the DVD entertainment system. We have kids so this is very nice to have. I expressed to to Mursal that I wanted to make sure that all the electronics and everything works, and she was able to include 3 years Honda Care bumper to bumper warranty. Bob in financing prepared the warranty package and was also very easy to work with. After I purchased the van they cleaned it and it looked gorgeous. I'm happy to say that they were able to go above and beyond my expectations. Overall an excellent car buying experience and I will be back there for service and for future vehicle purchases. (from Dean R.) More

Fantastic customer service. Eric the service manager is great he knew exactly the issue I was having with my brakes and got the vehicle repaired and ready ahead of the time projected. One cannot beat this great he knew exactly the issue I was having with my brakes and got the vehicle repaired and ready ahead of the time projected. One cannot beat this. More

Reasons for my five star rating: 1. easy online Reasons for my five star rating: 1. easy online appointment booking 2. very welcoming considering I was late to my scheduled appointment 3. Courtes Reasons for my five star rating: 1. easy online appointment booking 2. very welcoming considering I was late to my scheduled appointment 3. Courtesy shuttle van was great (I had my 3 year old and need to install his car seat, driver didnt mind at all) 4. Best part... The coffee machine in the wait room!!! But i must say, best Honda dealership customer service at Livermore Honda. And ive been to a couple of Bay Area ones...Will definitely be back for a 2nd, 3rd etc service visit. More

It was a very good experience buying from Livermore Honda. I started looking for a new car two years ago and contacted them through the Internet. They emailed me a quote and followed up with me once. U Honda. I started looking for a new car two years ago and contacted them through the Internet. They emailed me a quote and followed up with me once. Unlike another dealer, they never called to push me to buy. This year, when I was ready to buy, my boyfriend and I called several dealers. Livermore and Anderson gave us the best quotes (side note, Dublin had three people calling me back, but none give me a price. They just kept asking me to go in and said "we will work it out." Thrumbs down to Dublin!). We picked Livermore since it was closer and had the exact trim and color I wanted. The sales person Larry patiently explained the forms and answered all our questions. He apologized several times when we had to wait for the fiance person and car detailing. The fiance person, Bob, was a surprise, in a good way. I have heard many stories where the finance persons push you to buy packages. Bob did not give us any pressure. He explained to us the available packages and said "just tell me what you want." There was not marketing, pushing or tricking. I purchased the extended warranty and maintenance plan because the price seemed reasonable. We finished the deal happily, without feeling manipulated in anyway....The story did not end here. After I got home and research my new 2013 CRV's maintenance needs, I realized that maintenance plan would not be worth it. I called Bob and told him I wanted to cancel it. He did not gave any any grief and told me go in to sign a form. I went in the next day. The cancelling was pleasant and easy too. More

The sales person was very kind and cooperative. The price was really competitive, actually incomparable with other local Honda dealership. Overall I am very satisfied. was really competitive, actually incomparable with other local Honda dealership. Overall I am very satisfied. More

I am a long time Honda person when it comes to cars and trucks and when dealing with Livermore Honda they have always performed reliable maintenance with my cars. Barry and Eric both I have dealt with ove trucks and when dealing with Livermore Honda they have always performed reliable maintenance with my cars. Barry and Eric both I have dealt with over the years and 1 of the reasons I can depend on their knowledge and helpfulness when it comes to my cars performance. I work a graveyard shift and dependability means a lot for me since I am a freeway driver during the night. Not only do I have my maintenance performed at Livermore Honda but I have also bought 2 cars from there in the past. THANK YOU LIVERMORE HONDA. More

This is our second car from Honda in Livermore. I feel that they provide great service and their prices always beats other Honda dealers in the area. that they provide great service and their prices always beats other Honda dealers in the area. More