Livermore Honda

Horrible customer service from the sales staff Bait and switch artists or the most disorganized group of folks working there. We went in last week to try and get a trade-in for a new CRV. Aaron h Bait and switch artists or the most disorganized group of folks working there. We went in last week to try and get a trade-in for a new CRV. Aaron helped us and we couldn't get the payment we wanted, but they tried, so I'll give them credit for that. Aaron said he'll keep all our information including details of the car we want to trade in and call us if anything comes up or anything changes. Zach called my wife this week to let her to know there was a CRV available that would fit in our price range and got her out there. It wasn't even close to our price range and they even forgot to calculate the trade-in value with the negative equity into the quote for the car she wanted which made the monthly payment even more unreachable. I asked Zach why he even called my wife if the numbers were way off and he said he didn't know much about the car we were trading in even though Aaron saw the car, saw the exterior imperfections, took down how many miles were on the car, and took down the approximate financials I provided. He essentially lured my wife into the dealership with out doing any homework with what she needed, came into the meeting unprepared, and waisted 3 hours for my wife's time when she could have been doing something more productive. I'm never doing business with Livermore Honda. More

Yoyo scam BEWARE YOYO SCAMS AND ON SPOT DELIVERY!! This was the worst car buying experience I have ever had and dealing with Livermore Honda has been a night BEWARE YOYO SCAMS AND ON SPOT DELIVERY!! This was the worst car buying experience I have ever had and dealing with Livermore Honda has been a nightmare from: Not being disclosed about a cracked windshield until we are about to leave the dealership Having to call the bank myself and learn nothing was done multiple times regarding financing Receiving denial letters from Golden1 with our last name misspelled and requesting $76,571.00 from BOTH me and my husband , as if 1st graders were requesting this information from a bank To Mike putting my telephone number wrong on the Bank application then my name, resulting in me emailing him a copy 3x. Car buying should never be like this More

Absolutely the worse place to buy used car Purchased a used Jeep from this dealer in On November 30, 2018. Paid cash. First thing they agreed to a price then had the wrong price when they pres Purchased a used Jeep from this dealer in On November 30, 2018. Paid cash. First thing they agreed to a price then had the wrong price when they presented offer. Next when while paying their finance guy, Mike Rodgers, puts the pressure on for extras. After I finally agreed to a service contract I paid in full. After I got home, I discovered multiple misrepresentations by Mr. Rogers concerning the service agreement. I immediately asked for a cancellation. 11 weeks later I’m still trying to get the promised refund. Manager M Lanning very little help. After many emails back and forth I just heard the service company is cutting check Monday. We’ll see. More

Excellent customer service... Alex Said salesman Alex was very knowledgeable about the vehicle we purchased and it’s background. He was very professional and pleasant. Although we were preapproved wi Alex was very knowledgeable about the vehicle we purchased and it’s background. He was very professional and pleasant. Although we were preapproved with our own bank, he and the staff at Livermore Honda negotiated better financing for the vehicle with no money down! Saving us our down payment to put back in savings! We couldn’t be happier!!! More

Be aware Getting pricing via email...get to the dealer they will not honor the price. Trying to get you to lease the car instead of to buy. They just wasted my Getting pricing via email...get to the dealer they will not honor the price. Trying to get you to lease the car instead of to buy. They just wasted my time and gas..be aware. Apparently I am not the only one that they use this bait and swicth method. I should check on yelp next time before driving to dealership More

wrong parts I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I ordered the wrong part from Livermore on Ebay, I tried to cancel the order within an hour. Livermore would not cancel the order or accept a return. I will not do business with a company that doesn't know how to spell customer service. More

Fantastic sales experience I bought a new Honda Accord here and I could not be more impressed with how easy they made everything at Livermore Honda. My salesman, Joe Santos, wa I bought a new Honda Accord here and I could not be more impressed with how easy they made everything at Livermore Honda. My salesman, Joe Santos, was a true professional and helped me find the right car. More

1000 dollars for nothing. Took our 2004 Honda Accord to Livermore honda to have a hard start problem repaired. Got treated horribly after I found they did not fix the problem. Took our 2004 Honda Accord to Livermore honda to have a hard start problem repaired. Got treated horribly after I found they did not fix the problem. Disgusting dealership, my suggestion is stay away!! More

Horrific, frustrating, agonizing. Worst experience I have EVER encountered when buying a vehicle. WARNING! They will get over on you, and sell you a lemon, which is against the Law! If Worst experience I have EVER encountered when buying a vehicle. WARNING! They will get over on you, and sell you a lemon, which is against the Law! If you insist on buying a car there, make sure you buy a brand new car with zero mile.They will still work to get over on you, but at least you know you're not getting a lemon. We are in the middle of filing complaints, a lawsuit, and the bureau of automotive repair or BAR is now investigating them for a fraudulent smog on our vehicle. We tried to bring the car back, and work with them in making the repairs (a few days after buying), but the manager ( Paul Haub) was atrocious in the way we were treated. He not only refused to help us he literally threw our paperwork at us, and stormed off, as if he was the one with the complaint. We were left sitting there in shock and and confusion at the utter lack of professionalism, and brazen disrespect. He realized that even though we were in the right, it would be an uphill battle for us, and figured he could treat us anyway he wanted. After that, the rest of the staff members who greeted us with smiles before purchasing the vehicle began to show their true colors/motives, and were also unwilling to help. I am still dumbfounded by the lawless actions of Mr Haub, and the rest of the staff members. I would NEVER recommend this place to anyone. More

Very bad customer service The service department does not think the customers time is important, their inefficiency will make you waste your precious time. I called to servi The service department does not think the customers time is important, their inefficiency will make you waste your precious time. I called to service my car for recall issue, and was told to bring in the car by 8:30 and will be done by 11. I bought my car from this dealer and had done service here before. So, even if I have moved to alameda I decided to bring my car here for service. I decided to wait around the area until my car is done. I got there at 8:15, the guy checking me in tells me that the car will be done at 3pm. What? Why didn't they say that when I called? I told the guy my situation, and I told him I will go catch a movie and be back at 3. He said he will do his best to get it done sooner. Off I went on the shuttle at 9:45, my car was still sitting in a long line of cars, why did they make me come in at 8:30? I got back to the livermore honda dealer at 3:40, my car was not ready. They tell me I have to wait 1 more hour. It was 4:50 when I drove my car off the dealership for the last time. Just lost my whole Saturday because how inefficient this service department is. More