Livermore Ford - Service Center

Very polite and professional. Went above and beyond for my beat up Ranger. Would go back again if I could afford it. Thanks again. Rob MacLean, Livermore my beat up Ranger. Would go back again if I could afford it. Thanks again. Rob MacLean, Livermore More

Service update Alex handle everything very good and had me in and out in no time I was in and out in a little over one hour, which was important to me. I thank him Alex handle everything very good and had me in and out in no time I was in and out in a little over one hour, which was important to me. I thank him for that More

Excellent. I bought my 2019 Explorer here, it had a couple of minor issues. They listened, walked the car with me so we were all on the same page about what nee I bought my 2019 Explorer here, it had a couple of minor issues. They listened, walked the car with me so we were all on the same page about what needed to be done and got it all taken care of. Got me a Lyft back to the office, and sent one to pick me up at the end of the day. Service guys were all very nice, very personable. More

Labor and materials were Overcharged NEVER WILL WE GO BACK.. CHARGED TOO MUCH WITH POOR QUALITY REPAIRS. BRANDON WAS NOT HONEST ON THE REPAIRS AND MATERIALS NEEDED.. NO NO NO NO NO NO NEVER WILL WE GO BACK.. CHARGED TOO MUCH WITH POOR QUALITY REPAIRS. BRANDON WAS NOT HONEST ON THE REPAIRS AND MATERIALS NEEDED.. NO NO NO NO NO NONO NONONONONO More

Service for a recall Customer service at Livermore Ford was great! Fast, they sent appoint reminders, they got me a Lyft to and from work - they even washed my car FOC. Customer service at Livermore Ford was great! Fast, they sent appoint reminders, they got me a Lyft to and from work - they even washed my car FOC. I would go there again if the need arises. More

Intake Service person was very friendly and gave me a sense of honesty and knowledgeable regarding the problem with my Navigator’s Rear Air suspension system. sense of honesty and knowledgeable regarding the problem with my Navigator’s Rear Air suspension system. More

F150 - First Service Brought my car for its first service. Nobody received me at the service drive-in. After 10 minute waiting at the service reception (while employees st Brought my car for its first service. Nobody received me at the service drive-in. After 10 minute waiting at the service reception (while employees staring at their computer) i was told that this "small service" is being handled across the service parking at another service reception. "When is my car ready"? i have asked - not today any more, will give you a call. Waiting for the shuttle ride home (which never came and was never reaching out to me) i decided myself to call a Uber.... just in the moment the Uber was ready i have been told the truck was ready and service was completed... (!?!). Oh, BTW: i wanted to talk to the parts department to buy a skid plate and another part for the truck (while i was waiting for my promised ride back home). Waited 15 minutes as well - one guy talking to a customer, one lady ignoring me and not even asking how she can help.... at the end not helped and i went back home to buy the parts online. Bottom line: avoid this Ford Dealer / Service. More

Excellent service They were very efficient and check for all recalls on my car. And made sure I got to work on time by way of Lyft share riding. My car was dirty and ne They were very efficient and check for all recalls on my car. And made sure I got to work on time by way of Lyft share riding. My car was dirty and needed a wash. When I picked it up it was clean as a whistle. Thank you More

Excellent service. Could not have been better. He was professional & courteous & he answered all of my questions. I will be bringing my Escape back for all required service needs. professional & courteous & he answered all of my questions. I will be bringing my Escape back for all required service needs. More

Tucker was very helpful and addressed all of my concerns. The service took 1.5 hrs but quoted up to 2 hrs. So happy and felt like my time mattered. They washed and vacuumed it after the service. The cashier The service took 1.5 hrs but quoted up to 2 hrs. So happy and felt like my time mattered. They washed and vacuumed it after the service. The cashier was also so sweet and very efficient. I highly recommend this dealership for sales and service. More