Livermore Ford - Service Center

Not what we paid for. The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan, we were told "we would only pay for gas and tires until 03-03-22". The plan expires at that date or 100,000 miles. The finance guy repeated this statement many times to my husband, son and myself and that's why we purchased the plan. More

Great Service I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental truck lined up for me to replace mine. More

Kristin was awesome to work with. She update me during the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford More

Routine service - oil change Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was co Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was completed to my satisfaction and in a timely manner. More

Quick Lube I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. More

Great experience in this dealership. Very friendly customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks and God bless. More

Absolutely the worst experience ever. I brought my truck in at 0730 for an 0800 appointment for an oil change and possibly a recall for the door latch. Called at 1230 and was told no one knew any updates an in at 0730 for an 0800 appointment for an oil change and possibly a recall for the door latch. Called at 1230 and was told no one knew any updates and I’d get a call back, at 2:15 I call back to be be told nothing has been done at all. 7 hrs and my oil change that I had an appointment for was not even completed. No one should clever go here for any service. It is not the first time of bad experience here and I will never return More

Great service and good deals Very good service and great staff. They always have a coupon so I never have to pay the full price for services. I have been their customer since I bo Very good service and great staff. They always have a coupon so I never have to pay the full price for services. I have been their customer since I bought the car and will keep going there for service. More

10,000 service using their express line i got my car done in 1 hour with all items checked--also they checked my battery and found that i needed an full charge (w using their express line i got my car done in 1 hour with all items checked--also they checked my battery and found that i needed an full charge (which was done) More

The best experience in the bay! Haroon and Shabon Sultan assisted me at first with my used vehicle which was purchased 7 months ago. And Dave in service helped me with servicing my vehicle. They cleaned my assisted me at first with my used vehicle which was purchased 7 months ago. And Dave in service helped me with servicing my vehicle. They cleaned my vehicle and made it look amazing before handing the keys over. I’ll be returning soon for a new vehicle. More