Livermore Ford - Service Center

Very good at keeping their word and sticking by given timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. More

My service advisor was Ed at Livermore Ford he gave me great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and n great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and none come close to this . They really take care of you and treat you very well! Great Customer Service !!!! More

GPS update during service During the service of my MKX Lincoln I was told I would have to pay $200 to upgrade my GPS system to the latest configuration. I was shocked because w During the service of my MKX Lincoln I was told I would have to pay $200 to upgrade my GPS system to the latest configuration. I was shocked because when I bought the car I was told the upgrades to the GPS system would be covered under extra warranty I was purchasing at the time of sale. I now find that’s not true.I will be telling my friends not to deal with Lincoln because they cannot be trusted. I will be in the market for a new car in the next two years and will not consider Lincoln.i feel I was mislead during the sales process. More

Alex Ramirez, the service advisor, is so helpful and accommodating. My experience has been pleasant and speedy each time. I’ve been a bit bummed with how many times I’ve had to bring in a brand new Avi accommodating. My experience has been pleasant and speedy each time. I’ve been a bit bummed with how many times I’ve had to bring in a brand new Aviator but at least they have competent people to help! More

Over promised under delivered I had a Quicklane appointment at 1:30. I arrived at 1:15 & was told that there were running a little longer than usual 1.5-2 hours if I waited which I had a Quicklane appointment at 1:30. I arrived at 1:15 & was told that there were running a little longer than usual 1.5-2 hours if I waited which I was doing. At 3PM I checked in and was told my car was next in line & they would put 2 guys on to get it done quickly. At 4PM I checked in again and still not ready. I was told working on it now should be done shortly. At 4:45 I was upset and they saw that. My car finally came out. It was not washed and did not have new wipers installed as my pre-purchased maintenance agreement states. They said that if I had 10 more minutes they could do the wipers. I said OK but then they said the parts person hash gone home and to come back and they would put the wipers on then. I have been to this dealer several times and all previous appointments went smoothly. This one did not. More

Service and Recall Repair QuickLane handled the appointment well and I was back on the road. He would have washed it for free but I was pressed for time. QuickLane handled the appointment well and I was back on the road. He would have washed it for free but I was pressed for time. More

Disappointed and may go elsewhere in the future. I brought my new Nautilus in for service for the first time yesterday. In addition to the standard maintenance, I asked that the windshield wipers be I brought my new Nautilus in for service for the first time yesterday. In addition to the standard maintenance, I asked that the windshield wipers be adjusted. This was not done but instead it was suggested that I get some tools and do the adjustment myself. I was told that there was not enough time to perform this task even though the car was returned to me in the early afternoon. Also, when I was reluctantly given a loaner car, I was advised that in the future I should reserved a loaner as much as three (3) weeks ahead since there were very few loaners available. Needless to say, I was disappointed in the over all experience and May decide to go to the Concord dealership for service in the future. More

Did a good job , very courteous.Took longer than anticipated but had a lot of work done . I left feeling confident that my truck was reliable and dependable and would not leave me on the freeway som anticipated but had a lot of work done . I left feeling confident that my truck was reliable and dependable and would not leave me on the freeway somewhere. More

Great I took our newer mustang in not long ago for it's free oil change and they did an all over check which was very nice. I took my older mustang in for n I took our newer mustang in not long ago for it's free oil change and they did an all over check which was very nice. I took my older mustang in for new brakes and some repairs and they did an amazing job. Don was very kind and helpful. More

Oil change Always get top notch service at Livermore Ford. The service reps always give honest recommendations if a certain service action is really needed at t Always get top notch service at Livermore Ford. The service reps always give honest recommendations if a certain service action is really needed at this time of the car being in for service. More