Livermore Ford - Service Center

First time maintenance on my car Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My first experience in bringing in a care for maintenance and it was a good one. More

Good Service We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even washed the car for us, which was very nice. More

They are the PROs in professional. The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their profe The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their professionalism, quality of service, and dedication to making me a satisfied customer. They found issues I never would have discovered and corrected them. I have been a loyal Ford customer since 1984 at Livermore Ford (Codiroli in 80-90s) They take the necessary steps to keep employees happy. It can be seen by the tenure of most of their staff. Keep it up! More

Friendly service to handle a recall. They also identified and took care of an oil leak and repaired a tire with a nail in it identified and took care of an oil leak and repaired a tire with a nail in it More

Oil Change They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks More

Very good at keeping their word and sticking by given timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. More

My service advisor was Ed at Livermore Ford he gave me great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and n great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and none come close to this . They really take care of you and treat you very well! Great Customer Service !!!! More

GPS update during service During the service of my MKX Lincoln I was told I would have to pay $200 to upgrade my GPS system to the latest configuration. I was shocked because w During the service of my MKX Lincoln I was told I would have to pay $200 to upgrade my GPS system to the latest configuration. I was shocked because when I bought the car I was told the upgrades to the GPS system would be covered under extra warranty I was purchasing at the time of sale. I now find that’s not true.I will be telling my friends not to deal with Lincoln because they cannot be trusted. I will be in the market for a new car in the next two years and will not consider Lincoln.i feel I was mislead during the sales process. More

Alex Ramirez, the service advisor, is so helpful and accommodating. My experience has been pleasant and speedy each time. I’ve been a bit bummed with how many times I’ve had to bring in a brand new Avi accommodating. My experience has been pleasant and speedy each time. I’ve been a bit bummed with how many times I’ve had to bring in a brand new Aviator but at least they have competent people to help! More

Over promised under delivered I had a Quicklane appointment at 1:30. I arrived at 1:15 & was told that there were running a little longer than usual 1.5-2 hours if I waited which I had a Quicklane appointment at 1:30. I arrived at 1:15 & was told that there were running a little longer than usual 1.5-2 hours if I waited which I was doing. At 3PM I checked in and was told my car was next in line & they would put 2 guys on to get it done quickly. At 4PM I checked in again and still not ready. I was told working on it now should be done shortly. At 4:45 I was upset and they saw that. My car finally came out. It was not washed and did not have new wipers installed as my pre-purchased maintenance agreement states. They said that if I had 10 more minutes they could do the wipers. I said OK but then they said the parts person hash gone home and to come back and they would put the wipers on then. I have been to this dealer several times and all previous appointments went smoothly. This one did not. More