Livermore Ford - Service Center

Dealership was clean and organized. Service manager was helpful in identifying the services needed for my vehicle. Service manager was helpful in identifying the services needed for my vehicle. More

Go to concord! This place is a ghost town. Service takes forever (3 hours to inspect a tire and patch it) and there is no one here. They have a guest amenities kitc This place is a ghost town. Service takes forever (3 hours to inspect a tire and patch it) and there is no one here. They have a guest amenities kitchen that is never stocked, currently empty besides coffee. For the price of their cars you can get better dealership experience elsewhere. More

Very welcoming and fair on price. Nicolous was technical about the problem solving and trouble shooting. Maserati 2006. They seem qualified and trained and do the right job. Kenny , V Nicolous was technical about the problem solving and trouble shooting. Maserati 2006. They seem qualified and trained and do the right job. Kenny , Vernon. Yordano is very helpful staff. It’s is such a relief to have a reliable / honest car doctors ! More

Livermore Ford fixed my car unbelievably fast and washed it too. Faraz was the best. it too. Faraz was the best. More

Sara was awesome and super helpful. Very knowledgeable and customer centric. Highly recommended . She understand customer concerns and addresses them ina timely manner Very knowledgeable and customer centric. Highly recommended . She understand customer concerns and addresses them ina timely manner More

The worst customer service ever did a terrible job and late at that I was promised it by 9 and got at 2 late at that I was promised it by 9 and got at 2 More

Sold me a lemon and charges for unnecessary work. Poor communication and zero follow up. Poor communication and zero follow up. More

After 15 days in the shop and many unanswered phone calls I drive out to the dealership to find my F 350 diesel setting on the back lot, The 3rd service writer to help me found a note on the paper work...."n I drive out to the dealership to find my F 350 diesel setting on the back lot, The 3rd service writer to help me found a note on the paper work...."needs new batteries" OK lets do this... 2 days later, after no calls to me and no answer when I called back, I drove out again to find NOTHING DONE! they scrambled around and put 2 new batteries in for $550 and declared even thing was fixed!... 1 day and 300 miles later the check engine light is back on and hard starting has returned... This is the end of over 11,000 dollars of work they have supposed to have done...but it will be the LAST they every see of me or my Fords! More

Service department needs improvement. I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparentl I called to schedule a service appointment for the earliest available date (1 month out). As the date approached, I called back to confirm. Apparently the operator mistakenly booked my reservation as a fleet appointment. Had to reschedule again- the earliest available was in another 3 weeks! Now, 7 weeks after my initial call, I finally got my car in for service. On the day the car was supposed to be ready, I was informed that they ordered the wrong part! ! I now need to return in another week to finally get my vehicle repaired. Eight weeks for a simple warranty repair seems pretty excessive in my view. More