Livermore Ford - Service Center

Great Service We continue to enjoy excellent service from Livermore Auto Group. We bought the car here in 2011 and have had all service done here. We expect to buy We continue to enjoy excellent service from Livermore Auto Group. We bought the car here in 2011 and have had all service done here. We expect to buy our next car here. More

Friendly and efficient staff. Always a pleasure to visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and filter. More

Don in the service department was great. I’m not used to being fancy and going to the dealership but he made it easy and straight forward. being fancy and going to the dealership but he made it easy and straight forward. More

Unsatisfied Ford Owner Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot wit Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot without pressing down button many, many, many times, back passenger door does not open from outside. Found on Ford Website all Seat Belts and mechanisms are Under Warranty due to Safety for Lifetime. Service said no only 3 years. My family is Ford owners. We purchased in cash (3) Vehicles. Expedition, Mustang Cobra, Mustang GT. Cost of repair for a seatbelt and inner door was quoted $1200.00 NO THANK YOU. I will not buy another Ford now and was planning to this year. During this time of the COVID-19, my husband out of work, this is price gouging. NO THANK YOU!!! More

Efficient and Courteous I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took l I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took less than one hour. More

First time maintenance on my car Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My first experience in bringing in a care for maintenance and it was a good one. More

Good Service We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even washed the car for us, which was very nice. More

They are the PROs in professional. The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their profe The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their professionalism, quality of service, and dedication to making me a satisfied customer. They found issues I never would have discovered and corrected them. I have been a loyal Ford customer since 1984 at Livermore Ford (Codiroli in 80-90s) They take the necessary steps to keep employees happy. It can be seen by the tenure of most of their staff. Keep it up! More

Friendly service to handle a recall. They also identified and took care of an oil leak and repaired a tire with a nail in it identified and took care of an oil leak and repaired a tire with a nail in it More

Oil Change They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks More