Livermore Ford - Service Center

We had leased our 2017 FORD C-MAX from another dealership and not had a good experience. We decided a few years ago to go to Livermore FORD for the service on the vehicle after a freeway accident damaged th and not had a good experience. We decided a few years ago to go to Livermore FORD for the service on the vehicle after a freeway accident damaged the under-carriage. Every one in the service department was fantastic at that time and we have been getting all the service done there exclusively since. Our C-Max Lease ended recently and we had decided to purchase it out-right. We were met at the dealership by Allesandro, he was very professional, knowledgeable, and courteous. From there we went to Finance Office and met Kalib. Very friendly, answered all our questions, offered some great options to our loan and warranty extensions. Very personable. Signing two tons of paperwork was never so fun and easy. We also had the car serviced while we were there. Jeffery was our Service Advisor. He was very knowledgeable, friendly, and he went above and beyond by getting the service done quickly and efficiently. And he personally took the car through the car wash as an added bonus for us. It was such a great experience. More

It’s a dealership I trust to get the job done. Even if I It’s a dealership I trust to get the job done. Even if I have to come back a couple time. Nonetheless, all round amazing dealership, from sales to se It’s a dealership I trust to get the job done. Even if I have to come back a couple time. Nonetheless, all round amazing dealership, from sales to service. More

Attention to detail! What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service was done. This dealership works like a well oiled machine. Everyone I dealt with was very pleasant and knowledgeable. The waiting area, as well as the rest of the dealership was very clean! At the completion of the service, the invoice was gone over and my car had been washed and was waiting for me! I highly recommend this dealership for their sales and service team! More

Livermore Ford Quick Lane Service - Service completed Livermore Ford Quick Lane Service - Service completed quicker and less costly that expected. Very pleased with advisor Don Kuhnhoff and his team. Al Livermore Ford Quick Lane Service - Service completed quicker and less costly that expected. Very pleased with advisor Don Kuhnhoff and his team. Always receive great dealer service. More

Excellent experience for first time getting my truck serviced. Service rep (Don) very professional, clear in explaining what was being done. They picked my truck up, serviced it and then returned it w serviced. Service rep (Don) very professional, clear in explaining what was being done. They picked my truck up, serviced it and then returned it washed. Wow! Didn’t expect that. Nick, the transport person very polite, and professional. Highly recommend More

Great Service We continue to enjoy excellent service from Livermore Auto Group. We bought the car here in 2011 and have had all service done here. We expect to buy We continue to enjoy excellent service from Livermore Auto Group. We bought the car here in 2011 and have had all service done here. We expect to buy our next car here. More

Friendly and efficient staff. Always a pleasure to visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and filter. More

Don in the service department was great. I’m not used to being fancy and going to the dealership but he made it easy and straight forward. being fancy and going to the dealership but he made it easy and straight forward. More

Unsatisfied Ford Owner Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot wit Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot without pressing down button many, many, many times, back passenger door does not open from outside. Found on Ford Website all Seat Belts and mechanisms are Under Warranty due to Safety for Lifetime. Service said no only 3 years. My family is Ford owners. We purchased in cash (3) Vehicles. Expedition, Mustang Cobra, Mustang GT. Cost of repair for a seatbelt and inner door was quoted $1200.00 NO THANK YOU. I will not buy another Ford now and was planning to this year. During this time of the COVID-19, my husband out of work, this is price gouging. NO THANK YOU!!! More

Efficient and Courteous I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took l I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took less than one hour. More