Livermore Ford - Service Center

The worst service department we bought a black label Lincoln Navigator and for 3 days I have been trying to schedule service and I can’t get anyone to call me back for the valley service that I paid for Lincoln Navigator and for 3 days I have been trying to schedule service and I can’t get anyone to call me back for the valley service that I paid for. Everyone who answers the phone is clueless!! Do NOT BUY A CAR FROM THIS DEALERSHIP! More

Unhappy customer. My dash got scratched in their possession and was not rectified. I bout the vehicle here and was unable to get customer satisfaction. possession and was not rectified. I bout the vehicle here and was unable to get customer satisfaction. More

Do not bring your car to service here! I have been a client for the past four years, and the service was never good. We kept coming back because we had a great experience with our old Ford Dealer in San client for the past four years, and the service was never good. We kept coming back because we had a great experience with our old Ford Dealer in San Diego before moving to the Bay. The communication is awful. They repeatedly told me that the car would be ready on a specific day, and it wasn't... There is a mix of miscommunication with the main call center, front desk, and the people working in the cars. Most of the times I took my car there, I left with the representative telling me, "I'm sorry, sr, this will not happen again..." Last month was the final drop as I took my car for service on a Thursday (You can never bring your car for service on Friday there, they will tell you that the car will be ready by the end of they, but in fact, you will only get it on Monday. It happened to me twice) for service. They told me the car would be ready by the end of the day or first thing in the morning due to a recall. After calling multiple times and leaving a couple of messages (as usual), they told me that the car was ready but needed some final inspections, but the car would be ready Friday morning. Friday morning, after multiple attempts again, the representative told me that I needed to change the brakes and rotors as they were in really bad shape. I asked if he could confirm if they had the parts and the people to complete the job that day as I was going to travel to the mountains the following day with my family because if they couldn't, I would take my car somewhere else so that I could travel safely. The representative told me that he confirmed it all and that the car would be ready by the end of the day. To my surprise, when I got there by the end of the day, the representative told me that they dint worked my car at all... That was not the first time something like this happened there. I felt disrespected and unvalued as a client. After a couple of years going there, I conclude that they don't care much about their clients and are not good about running the businesses. Maybe they do a better job on the car selling front. What I know is that I'm never coming back. More

worst dealer in California! ask them for the "qcp" ratings. they hire stoned teenagers to "work" on your car and have the cranked up "shop foreman" checks in them time to time. AVOID this place! ratings. they hire stoned teenagers to "work" on your car and have the cranked up "shop foreman" checks in them time to time. AVOID this place! More

The service dept Rocky/everyone there so unprofessional. Been waiting all day to know if my truck is ready. They stopped taking my calls. rude!dontgo! Been waiting all day to know if my truck is ready. They stopped taking my calls. rude!dontgo! More

We had leased our 2017 FORD C-MAX from another dealership and not had a good experience. We decided a few years ago to go to Livermore FORD for the service on the vehicle after a freeway accident damaged th and not had a good experience. We decided a few years ago to go to Livermore FORD for the service on the vehicle after a freeway accident damaged the under-carriage. Every one in the service department was fantastic at that time and we have been getting all the service done there exclusively since. Our C-Max Lease ended recently and we had decided to purchase it out-right. We were met at the dealership by Allesandro, he was very professional, knowledgeable, and courteous. From there we went to Finance Office and met Kalib. Very friendly, answered all our questions, offered some great options to our loan and warranty extensions. Very personable. Signing two tons of paperwork was never so fun and easy. We also had the car serviced while we were there. Jeffery was our Service Advisor. He was very knowledgeable, friendly, and he went above and beyond by getting the service done quickly and efficiently. And he personally took the car through the car wash as an added bonus for us. It was such a great experience. More

It’s a dealership I trust to get the job done. Even if I It’s a dealership I trust to get the job done. Even if I have to come back a couple time. Nonetheless, all round amazing dealership, from sales to se It’s a dealership I trust to get the job done. Even if I have to come back a couple time. Nonetheless, all round amazing dealership, from sales to service. More

Attention to detail! What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service was done. This dealership works like a well oiled machine. Everyone I dealt with was very pleasant and knowledgeable. The waiting area, as well as the rest of the dealership was very clean! At the completion of the service, the invoice was gone over and my car had been washed and was waiting for me! I highly recommend this dealership for their sales and service team! More