Livermore Ford - Service Center

made diagnosis and offered repair unrelated to failure Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any flaw. Paid Livermore Ford $200 and they identified the flaw, in spite of informing them that it showed up after new head unit, as a failed gear shift button and offered to 'fix' the problem for ONLY $600. After detailed investigation with an ohm meter, I discovered the failure to be the integration of the tow/haul wire incorrectly during the stereo head unit installation. If Livermore Ford were a reputable outfit they would return my $200 fee for troubleshooting at which they failed utterly. They apparently have become so dependent on computer investigation that all sense of hearing the customer has been eradicated from their culture. They receive a zero for this assignment. Moreover, they took my email and, after stating plainly that I do NOT want email, sent email advertising. I am angry over this failure of respect for the custormer, read review accordingly. More

Out of Warranty Problem Fixed Free We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior t We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior to purchase. This is a previously owned vehicle. We were prepared for Service Department to stand their ground and force a $500 bill. After some discussion, the service was performed for free. Good people did the right thing. More

Horrible service. Used Lemon Law to get rid of Ford Fusion Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could n Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could not fix problem then said they would need to charge a $700 diagnostic fee. Final straw was the error 'FOB not found engine shut off in 30 seconds' while on the freeway. Finally returned car thru the Lemon Law after the warranty had expired. More

TERRIBLE CUSTOMER SERVICE If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong..... If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong..... More