Livermore Ford - Service Center

Customer Service When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore when I take my vehicle in for maintenance. I do a lot of driving and have had 3 oil changes already and also have had to buy a tire a couple of times as I tend to find nails on the road. They are always courteous, helpful and take care of my service needs in the time promised! I like that they provide shuttle service so that you don't have to always sit in the lounge to wait. Love Livermore Ford!! More

Worst ever Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running fine. When engine light came on I bought my car right in. Have extended warranty and diagnostics showed a warranted part needed to be replaced which would have been no cost to me. Instead they did a quick fix by greasing some wires and charged me $200. Roger promised me that if the faulty engine light came back on they would do the bigger repair. (Choose Kevin!) Within 10 days the car was shuddering again and the faulty engine message was up. I took a picture of it and took the car back in. They ran Diagnostics but since the check engine light wasn't on they said there was nothing they could do. They said I have to bring the car in when it's actually shuddering and shaking with the faulty message on like I could just stop in the middle of everything I'm doing and point the car while it's shuddering and shaking and drive to Livermore. I called Ford customer service and spoke with Marisol and Janet they said I had to go back and talk with Dominic the service manager Dominic said he could do nothing without Ford approval and he hung up on me. Ford denied that Dominic needed their approval and ping ponged back and forth. I was finally told to pick up my car that nothing was wrong with it I was able to get a refund when I pointed out that their initial fix did nothing. My best advice, do not buy an extended warranty as they do not want to honor it, if you can, do not purchse a Ford and never come here for service! More

made diagnosis and offered repair unrelated to failure Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any flaw. Paid Livermore Ford $200 and they identified the flaw, in spite of informing them that it showed up after new head unit, as a failed gear shift button and offered to 'fix' the problem for ONLY $600. After detailed investigation with an ohm meter, I discovered the failure to be the integration of the tow/haul wire incorrectly during the stereo head unit installation. If Livermore Ford were a reputable outfit they would return my $200 fee for troubleshooting at which they failed utterly. They apparently have become so dependent on computer investigation that all sense of hearing the customer has been eradicated from their culture. They receive a zero for this assignment. Moreover, they took my email and, after stating plainly that I do NOT want email, sent email advertising. I am angry over this failure of respect for the custormer, read review accordingly. More

Out of Warranty Problem Fixed Free We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior t We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior to purchase. This is a previously owned vehicle. We were prepared for Service Department to stand their ground and force a $500 bill. After some discussion, the service was performed for free. Good people did the right thing. More

Horrible service. Used Lemon Law to get rid of Ford Fusion Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could n Horrible service. If you make the mistake of buying a Ford, take it to Walnut Creek for service. Car would receive error 'FOB not found'. They could not fix problem then said they would need to charge a $700 diagnostic fee. Final straw was the error 'FOB not found engine shut off in 30 seconds' while on the freeway. Finally returned car thru the Lemon Law after the warranty had expired. More

TERRIBLE CUSTOMER SERVICE If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong..... If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong..... More