Livermore Ford

Far too expensive I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong o I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong opinion on the internet that my vehicle should not be driven far in the condition it was (given the symptoms) I decided not to mess around and took it to Ford (and it needed and oil change). Made and appointment at 7:45am. Arrived as that time as was soon helped. They said it was going to be $205 to diagnose the problem. That was a shocking price in my head as I knew the problem was not $205 worth of diagnosis, but I was there. I mentioned that I was having a minor heater issue and asked them to take a look - another $205! I said no thanks. So I wait for the phone call. Let's remember that I had an appointment. At 5:30pm I finally called them and had to leave a message. At 5:50pm I get a return call saying that it was the coil and we recommend changing the plugs. Estimated total: nearly $800. I asked for the breakdown of prices. The coil they wanted $150 for the part. After a little research I find that I can buy a Ford Motorcraft at a national chain store for $75. Heck, I could buy it direct from Ford for $100. But here they wanted $150. The other parts will a little high but what I felt was within an expected expensive range (i.e. ~25% more than a retail store) range. They said, call back in the morning and let us know what you want to do. In the morning I said no thanks, but since it was there I still wanted the oil change and decided to have the brakes done at a fairly decent price. They said it would be done by 6pm. I said no thanks and they seemed surprised. They already had my car for a full day to do probably less than 30 minutes of diagnosis (which the entire diagnosis consisted of checking the code, moving the coil from 1 cylinder to another, and checking the code again - which I paid $205 dollars for) and I needed it. They asked me when I needed it back. I said by 11am and they said OK. So I arrive at 11am and it was done a few minutes later. But the service person comes back and starts doing the paperwork and it literally took 14 minutes. Anyway, went home, got on YouTube and fixed the problem. I usually am good at taking things apart and things go horribly wrong when putting back together (which is why I took it in in the first place) but it was easy and certainly not worth nearly $600 (the $800 before included the $205). The other thing is the oil change price when from $40 to $70. I will not be back. More

Dissappointed We requested my wife be included on the financing and the title of the auto. Finance officer kept telling me that we would do that later. Later did We requested my wife be included on the financing and the title of the auto. Finance officer kept telling me that we would do that later. Later did not happen and after 4 hours of paperwork and completing the sale it was not done. Tried to phone them before paperwork was submitted to the bank and the DMV and NO return call. Every call to the dealership went to voicemail no matter what extension we tried. Got one phone call five days after the sale and too late to add my wife's name and the person acted like they didn't understand English. Leaves us with lack of confidence in the dealership and nervous about the entire transaction. Called the General Manager yesterday and asked for a return call as it was very important.....no return call. How do you do business like that? Just a warning to others that we were not and are not being treated professionally. Be aware! More

Customer Service When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore when I take my vehicle in for maintenance. I do a lot of driving and have had 3 oil changes already and also have had to buy a tire a couple of times as I tend to find nails on the road. They are always courteous, helpful and take care of my service needs in the time promised! I like that they provide shuttle service so that you don't have to always sit in the lounge to wait. Love Livermore Ford!! More

Poor customer service We purchased a truck on July 4, 2019 and were assisted by John Arrousez. We had a deal reached via email which included the Lifetime Limited Powertra We purchased a truck on July 4, 2019 and were assisted by John Arrousez. We had a deal reached via email which included the Lifetime Limited Powertrain warranty. We were informed after our price was accepted and after we filled out the paperwork for financing that the warranty would not be granted because we were purchasing the truck through our business as it is a work vehicle. Rather than starting over, we were "compensated" for that mistake. We went through with the sale and drove off the lot on July 4th. Shortly thereafter I received a call from John that he had inadvertently forgotten to give my husband both keys but promised he would put them in the mail right away. It is now August 18 and we are still waiting. I called and spoke to John and the manager on Sunday August 11, 2019. I received excuses such as "I forgot," and "I didn't have your address." Really? Because it was on all the paperwork for the truck. I was promised it would be mailed overnight and guess what still don't have it. It is now 47 days and we can't get a simple key given to us. I really hope we don't lose or misplace the one we have. I wrote a review on Facebook last night and got a comment from Livermore Ford instructing me to call the general sales manager (name withheld) to address this unfortunate issue. I called immediately after reading the post and the person I was told to call hasn't worked at the dealership for four months. Bottom line: it's all about the sale. Once you walk out the door you are NOTHING. Good business is about retaining the customer, not losing one. More

Livermore Lincoln ford customer service / sales the worse I was degraded and treated like a nobody today March 5th 2019 been 2:30pm and 4pm by one of the sales guy whom knew what he was doing , this guy ran I was degraded and treated like a nobody today March 5th 2019 been 2:30pm and 4pm by one of the sales guy whom knew what he was doing , this guy ran my credit and took all information he can get from me to enable him do a check on me,I did made available all he requested From me to enable him carry on the check. He later got back started telling me to come up with 7k down payment of which I told him I can do Wetin two months,this guy was very rude , very very rude and disrespectful with his rude manners ,I demanded to speak with the sale director/manager ,this guy told me I cannot talk to the manager because I don’t have 7k , I then asked him to give me break down of how much the car will cost after rebate , he told me again I do not have 7k so there is no point of him giving me any break down, I also asked him To give me a rough estimate of the monthly payment,same answer he cannot give me that because I do not have 7k, I asked him again how much my car was been apprised for ,he said since I do not have the 7k available, there is no point of him giving me that information. This is after running my credit. I swear I will ever direct anyone I know to do business with this dealership . This guy degraded me and make me feel like am not important , I advise the management to look into this , this guy have no single regards for peoples of color. Will definitely not service my car or have anything to do with them. But I must say the service dept is very great,have service my car twice at the service department and they were very nice. As for the sales dept am giving them zero with no star. More

Worst ever Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running fine. When engine light came on I bought my car right in. Have extended warranty and diagnostics showed a warranted part needed to be replaced which would have been no cost to me. Instead they did a quick fix by greasing some wires and charged me $200. Roger promised me that if the faulty engine light came back on they would do the bigger repair. (Choose Kevin!) Within 10 days the car was shuddering again and the faulty engine message was up. I took a picture of it and took the car back in. They ran Diagnostics but since the check engine light wasn't on they said there was nothing they could do. They said I have to bring the car in when it's actually shuddering and shaking with the faulty message on like I could just stop in the middle of everything I'm doing and point the car while it's shuddering and shaking and drive to Livermore. I called Ford customer service and spoke with Marisol and Janet they said I had to go back and talk with Dominic the service manager Dominic said he could do nothing without Ford approval and he hung up on me. Ford denied that Dominic needed their approval and ping ponged back and forth. I was finally told to pick up my car that nothing was wrong with it I was able to get a refund when I pointed out that their initial fix did nothing. My best advice, do not buy an extended warranty as they do not want to honor it, if you can, do not purchse a Ford and never come here for service! More

Told me to look on line Asked sales desk for a brochure on information on the new ranger. He told me to look on their website. Advised they have nothing on line. Told me t Asked sales desk for a brochure on information on the new ranger. He told me to look on their website. Advised they have nothing on line. Told me to go to Ford.com I drove there to get information and am told to look online? I was going to order one! Have purchased from them my Sport Trac (and still have it - they just serviced it and their service dept is great), focus, SuperDuty F250. Their sales area has gone to not caring, if someone buys or they walk out. I walked out! Livermore, CA More

made diagnosis and offered repair unrelated to failure Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any Had a new stereo head unit installed by 'qualified' car stereo installer. Tow/haul became stuck on after installation and installer could not find any flaw. Paid Livermore Ford $200 and they identified the flaw, in spite of informing them that it showed up after new head unit, as a failed gear shift button and offered to 'fix' the problem for ONLY $600. After detailed investigation with an ohm meter, I discovered the failure to be the integration of the tow/haul wire incorrectly during the stereo head unit installation. If Livermore Ford were a reputable outfit they would return my $200 fee for troubleshooting at which they failed utterly. They apparently have become so dependent on computer investigation that all sense of hearing the customer has been eradicated from their culture. They receive a zero for this assignment. Moreover, they took my email and, after stating plainly that I do NOT want email, sent email advertising. I am angry over this failure of respect for the custormer, read review accordingly. More

Service was excellent The service was excellent, Diane Duke, my service adviser, was very knowledgeable and answered any questions and concerns I had. She followed up on an The service was excellent, Diane Duke, my service adviser, was very knowledgeable and answered any questions and concerns I had. She followed up on any outstanding requests I had to make sure I was a satisfied customer. Thank you Diane for your help! Greg Foster More

Out of Warranty Problem Fixed Free We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior t We had a tie rod problem. Lincoln was out of warranty. Based on tire problem we and dealer could not determine if it occurred in warranty or prior to purchase. This is a previously owned vehicle. We were prepared for Service Department to stand their ground and force a $500 bill. After some discussion, the service was performed for free. Good people did the right thing. More