Livermore Ford

Great service We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. More

A customer focused experience at Livermore Ford. My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was a bit confused, he offered to tell me what he would do if it were his truck. That helped me immensely and I was then able to decide on what was to be done. When the truck was almost ready, he said that he had to leave early on Friday and would not be able to go over all that was done to make sure that what he and I had talked about had, in fact, been completed. And, he said he was uncomfortable with that. I suggested that he keep it until Monday and satisfy himself that the jobs were done correctly. Again, customer focused. He's a good, customer focused employee and should be recognized as such. Bob Villarreal More

Good efficiency The dealership environment is clean. It has good amenities for customers while waiting. The free flow of coffee, couches, and TV are nice. I am wai The dealership environment is clean. It has good amenities for customers while waiting. The free flow of coffee, couches, and TV are nice. I am waiting for the Lincoln Gift shop to open. More

Car buying experience at Livermore Ford They gave us a good deal on a new Ford Explorer 2019. When unfortunately, they couldn't provide the car (as they were selling them really fast), they They gave us a good deal on a new Ford Explorer 2019. When unfortunately, they couldn't provide the car (as they were selling them really fast), they provided us an awesome deal on a 2020 Ford Explorer instead. The people were all friendly and professional, wanting to make sure that the customer buys the right car for them at the price that is right for them. More

Quality Service I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would buy and service here again if I purchase another Lincoln. More

Excellent Service I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it ha I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it had in the last two years. Their attention to detail makes this the best experience I have had with a car service. They even washed it. More

Great team work in providing best customer service Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions and recommendations. I recommend this dealership for car needs. More

New Lincoln purchase Watch out for finance supervisor. Read every line of sales agreement and what you sign. Sales process up to that point was fine. Albie LaPolla wa Watch out for finance supervisor. Read every line of sales agreement and what you sign. Sales process up to that point was fine. Albie LaPolla was great. He was very knowledgeable and helpful. Just watch out for finance people sneakily adding things to contract after you think you have a final deal. More

Tried to purchase a F150 Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up on Wednesday. No contact. Called multiple times on Wednesday. Was told the vehicle I purchased on Saturday was sold to someone else but they would have another vehicle by Friday. No contact. Tried to find out status on Friday - called multiple times. Was told I would receive a call back - 2 hours later, no call. Called again to find status - got the run around. Told they would "personally" get back to me with status in 30 min. Told them if I didn't hear from them in an hour - no deal. No one ever contacted me - no deal. What a terrible business!! More

Safety Recall Service My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectat My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectations by completing the work ahead of schedule. More