Livermore Ford

Best car purchase experience ever! Based on online research, I thought that I wanted a Lincoln, but needed more information and made a few trips back to Livermore Ford Lincoln (as well Based on online research, I thought that I wanted a Lincoln, but needed more information and made a few trips back to Livermore Ford Lincoln (as well as other dealerships). This dealer gave me all the information and time I needed without any sales pressure! (The other dealerships had no interest in me once I told them that I didn't plan to buy a car immediately.) Purchasing the car from Livermore Ford Lincoln was a no-brainer! And I haven't had one moment of doubt about that decision since. More

Satisfied First time customer My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the 2011 Buick Lacrosse vehicle we were replacing. The sales team at Livermore Ford patiently assisted us with the test drives and explaining all of the features of three MKZ sedans and power trains that interested us. Our intention was to order exactly the vehicle we wanted. To our amazement, they had the vehicle that met each and every detail of what we were looking for. Having dreaded the new car purchase process that often takes the joy out of what should be a pleasant experience, Dina, John and Abid couldn't have been more professional and helpful in making this experience what we it should be. We drove our beautiful new MKZ home that evening and even returned the next day for John's very willing assistance with explaining a few features in more detail. If we had any suggestions to improve this experience it would be to lower the music volume in the showroom to a level that wasn't so distracting, at least to us senior citizens. More

My F-150 was in for service. It took longer than expected for service but I needed a new battery and it was not in stock. The waiting room is really great. It took longer than expected for service but I needed a new battery and it was not in stock. The waiting room is really great. More

New F150 Livermore Ford has a good inventory and Alessandro took time to show me around the lot to find a few trucks that met my needs. He then let me take a t Livermore Ford has a good inventory and Alessandro took time to show me around the lot to find a few trucks that met my needs. He then let me take a truck out for an extended time to see how it handled the Altamont and help me narrow down my choices. More

Best experience I've ever had buying a car. Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the deal together on their end. Anyway, not your typical experience buying a car. If more dealerships were like this, buying a new car wouldn't be such a stressful experience. I will definitely visit Livermore Ford for my next car/truck purchase needs. More

Desaponted, after many years After many years of a great customer service at Livermore Ford, something happened, they just want to sell you warranties and over priced services, an After many years of a great customer service at Livermore Ford, something happened, they just want to sell you warranties and over priced services, and many mistakes in the contract, like te price of the car, at the end they wanted to cancel the contract without tying to make it right for the customer, trying to make money on everything without paying attention in the main thing the price of the car! More

Service department not up to it for a challenging repair I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially fixed the overall problem. They test drove and said the problem was solved. However, I drove it a few miles home and found the noise from the suspension problem was some what less, but still their and easy to hear. Unfortunately, I had no time to bring it back. My son has to take the car out of state. It will cost him another hundred dollar deductible to finish fixing the problem elsewhere, after he pays $75 to transfer the warranty to him. I am not convinced this service department can handle anything but routine service. More

No one answering phones! This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 MKZ lease, I have to drive to Livermore from San Jose! More

Great service We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. We have always had a good experience and great service. We have been using this dealer for many years and recommend using this dealer. very happy. More

A customer focused experience at Livermore Ford. My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was My service tech, Brandon Priest, was totally customer focused. My Expedition had a number of things that needed to be addressed. Sensing that I was a bit confused, he offered to tell me what he would do if it were his truck. That helped me immensely and I was then able to decide on what was to be done. When the truck was almost ready, he said that he had to leave early on Friday and would not be able to go over all that was done to make sure that what he and I had talked about had, in fact, been completed. And, he said he was uncomfortable with that. I suggested that he keep it until Monday and satisfy himself that the jobs were done correctly. Again, customer focused. He's a good, customer focused employee and should be recognized as such. Bob Villarreal More