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Livermore Ford
Livermore, CA
536 Reviews
Welcome to Livermore Ford
Where we prioritize customer service and offer a premium collection of new, used, and certified pre-owned vehicles. Our top-tier collection of Ford vehicles at our Ford dealership in Livermore complement our goal to meet all of your automotive needs with a state-of-the-art service center, parts department, and finance office. Our team has the knowledge and capabilities to help you find, finance, and maintain a Ford vehicle from our Ford dealership. Get even more benefits over the life of your vehicle with the Livermore Ford 5 Point Value Guarantee.
Our team of certified service technicians are eager to help you maintain your investment with major and minor auto repairs at our Ford dealership service center. Our parts department supplies genuine OEM parts and accessories to help you customize or accessorize your new or used vehicle.
Convenience is the name of the game, which is why we offer an interactive web platform that makes online car buying a reality. The website for our Ford dealership in Livermore offers auto financing tools and specs on our available inventory. We are here to enhance your car-buying experience. Contact the friendly team at Livermore Ford today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 536 reviews
December 19, 2019
Not what we paid for. The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan, we were told "we would only pay for gas and tires until 03-03-22". The plan expires at that date or 100,000 miles. The finance guy repeated this statement many times to my husband, son and myself and that's why we purchased the plan. More
by ann_meiers
Employees Worked With
Tucker and Kristen - Kristen was very nice.
December 18, 2019
New Car Broken Before I Bought It The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console screen did not work at all. So I had to schedule a repair THE DAY AFTER I BOUGHT THIS NEW CAR. I had to rent a car while it was being fixed. Yes, the repair was no-charge, of course, but I shouldn't have to go without my new car THE DAY AFTER I BOUGHT IT. Oh, and the idiots at the dealership put my temporary license plate on the front of the car instead of the back, causing me to get pulled over by the CHP while taking my daughter to the hospital, thus delaying our ER trip until after I was given a warning by the officer. When this dealer sent me an email asking me to call and "let us know how we did", I called. I was quickly shuffled over to the service dept as nobody was actually interested in listening to me (which I understand, "sale's over-now go away") Customer satisfaction is clearly NOT a consideration at Livermore Ford. More
by Unhappy New Car Buyer
Employees Worked With
Mike
December 17, 2019
Very friendly and knowledgeable staff. Felt comfortable and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 More
by gg2build
Employees Worked With
Ron , great job!
December 17, 2019
Great Service I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental truck lined up for me to replace mine. More
by b.r.anderson
Employees Worked With
Bobbie
December 16, 2019
Short and sweet I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize the deal, they did everything we agreed to. More
by ducktafnut
Employees Worked With
Albie
December 11, 2019
Routine service - oil change Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was co Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was completed to my satisfaction and in a timely manner. More
by Joe
Employees Worked With
Donald Kuhnhoff
December 09, 2019
Quick Lube I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. More
by aloder1
Employees Worked With
Alex Ramirez
December 09, 2019
Great experience in this dealership. Very friendly customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks and God bless. More
by G C
Employees Worked With
Roger Bramble
December 09, 2019
Over all a pretty good dealer. Didn’t make me buy anything I didn’t want although I would have enjoyed the sales team to be a bit more personable and describe the features of the vehicle to me better anything I didn’t want although I would have enjoyed the sales team to be a bit more personable and describe the features of the vehicle to me better. More
by bfienburgh
Employees Worked With
Mike Ahmadi
