Livermore Ford

One of the best experiences buying a car I have ever had I originally contacted this dealer to purchase a used 2019 Fusion Hybrid SE with low mileage. Before I even had a chance to come in and look at the ca I originally contacted this dealer to purchase a used 2019 Fusion Hybrid SE with low mileage. Before I even had a chance to come in and look at the car I had been interested in, the person I had been dealing with offered me a great deal on the same car only brand new. Over the phone I did not believe he would be able to do what he said. When I arrived we worked through the details with a few minor adjustments from me and now I am the proud owner of a new 2019 Fusion Hybrid SE at a great price and only a little over what the used one I originally had been interested in purchasing. Thank you Albie! More

New dealership above and beyond service. Scott did a New dealership above and beyond service. Scott did a great job to help us “navigate” our deal to a new Aviator and delivered the car to us 2h away New dealership above and beyond service. Scott did a great job to help us “navigate” our deal to a new Aviator and delivered the car to us 2h away. Bravo! More

Not what we paid for. The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan The service was excellent even though we purchased the PremiumMaintenance Plan, we were charged for the repair. When we purchased the car and the plan, we were told "we would only pay for gas and tires until 03-03-22". The plan expires at that date or 100,000 miles. The finance guy repeated this statement many times to my husband, son and myself and that's why we purchased the plan. More

New Car Broken Before I Bought It The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console screen did not work at all. So I had to schedule a repair THE DAY AFTER I BOUGHT THIS NEW CAR. I had to rent a car while it was being fixed. Yes, the repair was no-charge, of course, but I shouldn't have to go without my new car THE DAY AFTER I BOUGHT IT. Oh, and the idiots at the dealership put my temporary license plate on the front of the car instead of the back, causing me to get pulled over by the CHP while taking my daughter to the hospital, thus delaying our ER trip until after I was given a warning by the officer. When this dealer sent me an email asking me to call and "let us know how we did", I called. I was quickly shuffled over to the service dept as nobody was actually interested in listening to me (which I understand, "sale's over-now go away") Customer satisfaction is clearly NOT a consideration at Livermore Ford. More

Very friendly and knowledgeable staff. Felt comfortable and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 More

Great Service I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental truck lined up for me to replace mine. More

Kristin was awesome to work with. She update me during the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford More

Short and sweet I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize the deal, they did everything we agreed to. More

Routine service - oil change Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was co Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was completed to my satisfaction and in a timely manner. More

Quick Lube I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. More