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Livermore Ford
Livermore, CA
538 Reviews
Welcome to Livermore Ford
Where we prioritize customer service and offer a premium collection of new, used, and certified pre-owned vehicles. Our top-tier collection of Ford vehicles at our Ford dealership in Livermore complement our goal to meet all of your automotive needs with a state-of-the-art service center, parts department, and finance office. Our team has the knowledge and capabilities to help you find, finance, and maintain a Ford vehicle from our Ford dealership. Get even more benefits over the life of your vehicle with the Livermore Ford 5 Point Value Guarantee.
Our team of certified service technicians are eager to help you maintain your investment with major and minor auto repairs at our Ford dealership service center. Our parts department supplies genuine OEM parts and accessories to help you customize or accessorize your new or used vehicle.
Convenience is the name of the game, which is why we offer an interactive web platform that makes online car buying a reality. The website for our Ford dealership in Livermore offers auto financing tools and specs on our available inventory. We are here to enhance your car-buying experience. Contact the friendly team at Livermore Ford today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 538 reviews
April 10, 2020
Recall on powertrain module. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. I appreciated everything they did in communicating. More
by cricket33
Employees Worked With
Don
April 09, 2020
Unsatisfied Ford Owner Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot wit Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot without pressing down button many, many, many times, back passenger door does not open from outside. Found on Ford Website all Seat Belts and mechanisms are Under Warranty due to Safety for Lifetime. Service said no only 3 years. My family is Ford owners. We purchased in cash (3) Vehicles. Expedition, Mustang Cobra, Mustang GT. Cost of repair for a seatbelt and inner door was quoted $1200.00 NO THANK YOU. I will not buy another Ford now and was planning to this year. During this time of the COVID-19, my husband out of work, this is price gouging. NO THANK YOU!!! More
by dianaburton
Employees Worked With
Robert Wetterau
April 08, 2020
Efficient and Courteous I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took l I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took less than one hour. More
by John M.
Employees Worked With
Rocky Osborn 2282
April 07, 2020
First time maintenance on my car Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My first experience in bringing in a care for maintenance and it was a good one. More
by pat mcdonald
Employees Worked With
Don Kuhnhoff
April 03, 2020
Good Service We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even washed the car for us, which was very nice. More
by Marilyn DelBagge
Employees Worked With
I forget the Service Adviser's name. He was very nice.
April 03, 2020
They are the PROs in professional. The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their profe The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their professionalism, quality of service, and dedication to making me a satisfied customer. They found issues I never would have discovered and corrected them. I have been a loyal Ford customer since 1984 at Livermore Ford (Codiroli in 80-90s) They take the necessary steps to keep employees happy. It can be seen by the tenure of most of their staff. Keep it up! More
by ddclausen
Employees Worked With
Staff
April 02, 2020
Oil Change They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks They did a good job and rotated my tires although I thought they didn't. Waiting room was also okay for the hour wait. Many thanks More
by cewedge
Employees Worked With
Rocky
April 01, 2020
Very good at keeping their word and sticking by given timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. timeline. Comfortable arrangement was established with a loaner until car was fixed. Overall a very convenient and easy experience. More
by Sydcham
Employees Worked With
Brandon Priest
March 22, 2020
My service advisor was Ed at Livermore Ford he gave me great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and n great customer service . I will definitely be taking my car back for service in the future . I have visited other Ford services in the Bay Area and none come close to this . They really take care of you and treat you very well! Great Customer Service !!!! More
by mrtorres72
Employees Worked With
Ed
