Livermore Ford

I made an appointment to see a used car to buy. After a poor job if communicating I was assured the car would be ready when I arrived. I get there and they have "booked" 2 other parties to see the car. Th poor job if communicating I was assured the car would be ready when I arrived. I get there and they have "booked" 2 other parties to see the car. They could have called me and told me. I drove 30 miles and wasted 2 hours for this place. More

Highly impressed with the superior customer service I received. Bringing the car to home the most convenient thing for me and my wife. Thank you received. Bringing the car to home the most convenient thing for me and my wife. Thank you More

Thank you so much Livermore Ford! Today we worked with Albert to get the truck of our dreams! Not only did he show us multiple options and work around our budget, but he also brought forth a great person Albert to get the truck of our dreams! Not only did he show us multiple options and work around our budget, but he also brought forth a great personality which truly sealed the deal. Albert and his manager both worked to get us the best deal possible. We then sat down with John in finance. He walked us through coverage options and worked out the best possible deal for us. He made honest recommendations based on our budget and listened to our concerns. Huge thank you to everyone who stayed late and worked with us!! More

Top Notch Customer Service / Stress Free Transaction I started my new car shopping adventure with my end goal being: to purchase a brand new 2020 mid size pickup truck. My game plan was to go visit the b I started my new car shopping adventure with my end goal being: to purchase a brand new 2020 mid size pickup truck. My game plan was to go visit the big 3 dealers on 3 separate days to see the trucks in person and test drive them. I had done all my market research online beforehand so I was already confident in the pros/cons of each the Tacoma, Ranger, and Colorado. The Livermore Ford dealer was my 2nd stop, and needless to say I didn't have to search any further for the truck I felt confident and happy in purchasing. After I drove a Tacoma SR last Thursday, that night I was looking through Livermore Fords Ranger stock on hand on their website. I found a Ranger XL in a color magnetic gray that I was interested in. I used the request button on their website to see if it was still available and show my interest. The next morning Friday at 9am I received a call from Albert LaPoll regarding my inquiry and to setup a time to come down to see the truck later that morning. When I arrived at the dealership, everyone was super friendly even just in passing by in their showroom. Albert had already gotten the truck pulled from stock and setup to view right out the door of the showroom prior to my arrival. Albert gave great customer service from the beginning, test drive in the middle, all the way through the end of the whole car purchase. He never made me feel rushed or pressured like I felt the day before at a competitors dealer lot. Even when Albie passed me along to the finance guy to finish the transaction everything went smoothly. The finance guy was patient and went through everything with me line by line till I was comfortable. I'm 35, and have bought multiple pre-owned vehicles. This new car purchase was by far one of the easiest and positive memorable experiences of all. I can honestly say I'm happy to be a part of the Ford Family! I feel secure with Livermore Ford being my home base service dealer, and the overall purchase of my 2020 Ford Ranger just like you see on the Ford TV ads. More

Overall good experience Albie was great to deal with and he worked really hard to make a good deal for us. Everyone was easy to deal with in this odd time. Good luck with sel Albie was great to deal with and he worked really hard to make a good deal for us. Everyone was easy to deal with in this odd time. Good luck with selling lots more cars. More

Attention to detail! What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service What an amazing experience! My car was due for it’s first service. It went so smooth from the moment I scheduled the appointment until the service was done. This dealership works like a well oiled machine. Everyone I dealt with was very pleasant and knowledgeable. The waiting area, as well as the rest of the dealership was very clean! At the completion of the service, the invoice was gone over and my car had been washed and was waiting for me! I highly recommend this dealership for their sales and service team! More

Fairly easy to deal with I was able to get a great deal on my 2020 F-250 ! Albert was able to work with management to get the pricing that I needed I was able to get a great deal on my 2020 F-250 ! Albert was able to work with management to get the pricing that I needed More

The whole process was easy and the salesman Tilli was great. Bought a 2019 Ranger XLT. Would recommend the dealer to anyone looking to buy a vehicle. great. Bought a 2019 Ranger XLT. Would recommend the dealer to anyone looking to buy a vehicle. More

Livermore Ford Quick Lane Service - Service completed Livermore Ford Quick Lane Service - Service completed quicker and less costly that expected. Very pleased with advisor Don Kuhnhoff and his team. Al Livermore Ford Quick Lane Service - Service completed quicker and less costly that expected. Very pleased with advisor Don Kuhnhoff and his team. Always receive great dealer service. More

Excellent experience for first time getting my truck serviced. Service rep (Don) very professional, clear in explaining what was being done. They picked my truck up, serviced it and then returned it w serviced. Service rep (Don) very professional, clear in explaining what was being done. They picked my truck up, serviced it and then returned it washed. Wow! Didn’t expect that. Nick, the transport person very polite, and professional. Highly recommend More