Livermore Ford

CHECK WHAT YOU SIGN. I told them i did not want options and they said "ok", but they added the $1,400 ridiculous options anyway to my bill of sale. Financing will tell you that options are not actually opt and they said "ok", but they added the $1,400 ridiculous options anyway to my bill of sale. Financing will tell you that options are not actually options and are non removable add ons. NOT TRUE. Also Over 45 days and still no plates More

Steve Tehero’s level of customer service rates beyond exceptional. His expertise of the auto industry was very apparent when he thoroughly explained my end of lease options. As I went through the process exceptional. His expertise of the auto industry was very apparent when he thoroughly explained my end of lease options. As I went through the process of a lease buyout, he explained each step and helped me secure a fantastic payment plan. I would highly recommend Steve to anyone wanting a smooth, professional dealership experience. More

Steve Mraz was fantastic. For the first time in a long time, I was treated great every step of the way and was very pleased with my deal. Highly recommend! time, I was treated great every step of the way and was very pleased with my deal. Highly recommend! More

Very pleasant experience for me and my family despite the power outage that occurred during our visit. Don, our salesman, and everyone were polite and professional. We look forward to a similarly pleasan power outage that occurred during our visit. Don, our salesman, and everyone were polite and professional. We look forward to a similarly pleasant experience while we enjoy our vehicle and appreciate your service department. Thank you. Scott Clements More

2020 Lincoln Navigator Dealt exclusively with Steve Tehero in Fleet and Commercial sales. I've never dealt with anyone so professional, reliable, accurate, and who takes th Dealt exclusively with Steve Tehero in Fleet and Commercial sales. I've never dealt with anyone so professional, reliable, accurate, and who takes the initiative like Steve does. We won't go anywhere else and will definitely be back for more. If anyone is at all uncertain about where to go for a Lincoln or Ford, put those uncertainties to rest. These guys are pros. More

Leasing car Although the entire process took about 6 hours (part of it our fault missing insurance info) Alessandro was very nice and helpful . He answered all o Although the entire process took about 6 hours (part of it our fault missing insurance info) Alessandro was very nice and helpful . He answered all of our questions and concerns ( rather to buy or lease) very patient . More

Everything was good with this group. Working with the manager was good too but once we agreed on the price, I reviewed them a bit late thinking he wrote down what we agreed on. Been calling all day and t manager was good too but once we agreed on the price, I reviewed them a bit late thinking he wrote down what we agreed on. Been calling all day and texting for the manager to call and have yet to hear from him. According to my wife, he knows the numbers are off and they are working to fix them....well, why hasn't he returned the call then More

Very positive experience which ended in a purchase The receptionist made a VIP appointment for us to test drive a specific vehicle. We received a text message from the sales advisor introducing himsel The receptionist made a VIP appointment for us to test drive a specific vehicle. We received a text message from the sales advisor introducing himself before we arrived. The sales advisor guided us through the process well. More

Great place to purchase a new vehicle. Very accommodating, friendly staff. Our salesman Steve Meraz located the vehicle we were looking for the same day, purchased this vehicle the following da accommodating, friendly staff. Our salesman Steve Meraz located the vehicle we were looking for the same day, purchased this vehicle the following day. Great job. More

Misleading price listed on Carfax I was disappointed with the way this dealership handled the no haggle Price that your are supposed to get when purchasing a Carfax car. When we arri I was disappointed with the way this dealership handled the no haggle Price that your are supposed to get when purchasing a Carfax car. When we arrived we test drove the car and then sat down to go over the price. To my surprise when we sat down the $11,292 price that was on car fax was increased to $11595. Not only that the paper that was put informing of us had several “optional purchases like warranties and other things which would bring the Price of the car to over $24,000 dollars. We obviously declined all the add ons and also let them know the Carfax price listed was less that the price they showed. After they removed all the extras and adjusted the price to the current Carfax price there was still just over $1000 in dealer options that they had already added to the car like a scratch and dent protection and some sort of tracking theft system. When I questioned the agent about these products and why they were nit listed and added to the Carfax Price that was online he said This was something they personally add to all their cars on the lot and this was not an option to take off. While my mom was ready to walk out and go somewhere else my father and I decided to accept the add ons because we still felt like the price was a good value. I just wish dealer would be honest with these prices and if they are going to use Carfax to promote their cars then they should disclose these items in the price of the car that is posted on the Carfax website More