Livermore Ford

Dealers were very patient with me, answered all my questions even thought it was getting close to closing time and had another deal to close. Jay was outstanding! questions even thought it was getting close to closing time and had another deal to close. Jay was outstanding! More

One of the best experience amazing sales team in my sales representative Rafi was such a knowledgeable very professional very kind explained everything to me and their general sales manager Steve did an amaz representative Rafi was such a knowledgeable very professional very kind explained everything to me and their general sales manager Steve did an amazing job More

I recommend asking for Kevin! He was great, didn’t pressure or ask too many questions. Really made one feel at peace, compared to other salesmen who bombard you with questions. Overall a great experie pressure or ask too many questions. Really made one feel at peace, compared to other salesmen who bombard you with questions. Overall a great experience! Definitely will be going back to buy my next car from Kevin! More

Before I get to the review of the service I Before I get to the review of the service I received yesterday at your dealership (Livermore Ford Lincoln), I would like to share how I ended up Before I get to the review of the service I received yesterday at your dealership (Livermore Ford Lincoln), I would like to share how I ended up there. My family is 100% a Ford Family – Grandpa worked and retired from the Sharonsville plant in Ohio so we have always received Z-plan on our vehicles; you can’t even park in Grandma’s driveway if you are driving anything other than a Ford or Lincoln and it’s a long driveway so even rental cars I get are Fords when I go to visit. All that said, it was time to trade in my 2017 Explorer. My last two vehicles were purchased at Bill Brandt Ford in Brentwood but given that they literally had 7 vehicles on their lot, I knew they didn’t have what I was in the market for; a Bronco Sport. I looked online and it appeared that the closest dealership with inventory was Future Ford in Concord. I drove out there yesterday morning, upon pulling up, I did not see any sales-people around. I entered their main building and asked the receptionist for someone to show me their Bronco’s. After taking several moments to even notice I had walked in as she was reading a magazine, she looked around and noticed a salesman and pointed to him (no words). The man walked up and immediately looked me over and hand to God, his eye’s told me he had zero respect for women but being in Law Enforcement this wasn’t new to me so I powered on. I explained that I wanted to see their Bronco’s and that I was a Z-plan member with a pin already generated as I know that meant he wasn’t going to make money on the vehicle sale. He literally scoffed and said “Well, we aren’t accepting Z-plan right now and all of our vehicles have been marked up $6,000.” I still insisted on seeing the vehicles. Unbeknownst to me, Ford’s main website listing inventory makes it appear as if the dealerships have more stock than they do, posting the vehicle to the dealership before it even leaves the plant. Future Ford only had one Bronco Sport, a Base model on the lot. The salesman walked me back to the vehicle (no keys) only allowing me see the vehicles exterior. I asked for clarification on the stickers I had printed out that were supposedly in their stock and so he escorted me back to the building. I was instructed to stand (that word usage is intentional) on a specific side of the counter while he sat down at a computer on the other side. After looking up the vehicles I had printed out, he explained where they were and when they would be arriving; incidentally one I had printed was actually at your dealership. I inquired if anyone else had Bronco’s in stock and he said “Livermore has two Base models but that’s not what you wanted”… as I had printed out Big Bend and Outerbanks stickers as well as expressed that I wasn’t interested in the Base model because I wanted tint on the windows. While looking over the differences in the models on the stickers, I asked him to explain the difference between the “Cloth Bucket seats” and the “Easy Clean Bucket Seats”; his answer: “One is easy to clean!” Obviously! Next I asked him to explain the “Active Grille Shutters” to me. He was clueless. Asked two other salesmen walking in the office area, one not knowing and the other gave a very generic lack luster explanation of them; leaving much to be desired. Truth be told, I had looked them up earlier but wasn’t totally clear on their functionality and I knew more about them than the information I was supplied. I asked him to call me when one of the specific vehicles I had inquired about arrived in the projected next two weeks and left. While I’m sure there are several glaring issues with the experience detailed above, the one that concerns your dealership is that I had printed out only Outerbanks and Big Bend models, one of which was actually at your location per terrible Future Ford Salesman (side note, I looked him up this morning and he’s their Sales Manager). So knowing he had just lied to me, I pulled out of their lot, parked down the street and pulled up your dealerships website to see that you in fact had two Bronco’s in stock, neither of which were a Base model. Now to my visit at your dealership. I pulled up in front of your main building, and immediately saw a salesman outside. Omid walked right up to me and politely asked how he could help. I again explained that I wanted to see the Bronco’s, both of which were right in front, asked if you were accepting Z-plan (no) and what your markup was. Omid knew all the answers. While severely disappointed about the z-plan and markup, I understand the current economy and vehicle availability. Omid immediately went in and got the keys, showing me both vehicles. He introduced himself and made sure he knew my name – using it often. He was very knowledgeable about the different features of each and was open about what he liked more about each one. He made a copy of my driver’s license and we were off on a test drive. Even without the aforementioned poor experience at the other dealership, I would still have been impressed with Omid’s knowledge, eagerness to help, and dedication to his job. Using someone’s name may not seem like much, but it’s an easy thing to do and shows that you care; something so many people fail to do. Throughout the entire purchase and trade of my old vehicle, Omid was present, helpful, and made sure to introduce both the used-vehicle representative (my apologies on not catching his name) and Faisal. Both of whom Omid had obviously told my name and something personal about me, like that I worked in Law Enforcement, which they both engaged in conversation with me. Little things that make it a more personal and a pleasant experience. At no point during my three hours there did I have any negative feelings, vibes, etc. (all of which I did in the 20 minutes spent earlier that day elsewhere). I could always spot other salesmen outside working or being available should someone come in; I realize this is typical of many dealerships but as I mentioned earlier, Future Ford lacked this. At one point, Omid acquired a phone charger for me to borrow as my battery was dying (thank you to the individual who lent it for my use as well). Omid helped me setup the My Ford Pass app on my phone and SYNC, insuring that everything was connected and walked me through the app and additional driving features on the vehicle. Both Omid and Faisal gave me their business cards and told me to contact them with any questions. Today, Omid reached out to check-in with me to see how everything was going with the new car and to let me know he was there to assist with anything I might need. Given that I work in a Crime Lab, I can’t always take phone calls, but again Omid in is awesomeness, provided me with his cell phone number and communicated with me via text message (my preferred method). Having dealt with many dealerships over the years, I can honestly say that yesterday was by far the best experience I have had, that you have wonderful staff, and a fantastic salesman in Omid! In addition, Faisal was extremely helpful, personable, and easy to work with. Excellent service aside, your facility is great! Having spent many hours over the years with my two previous cars for their regular maintenance at Bill Brandt, I was very impressed with your waiting area for customers in the service area. The building appeared well maintained and everyone I saw seemed lively. My only suggestions would be to turn the desks in the office cut outs sideways so that customers don’t have their backs to the showroom while waiting as the art on the office walls isn’t very engaging and it’s not a super-fast process. If ergonomically that doesn’t work, consider having more reading material or tablets that you could show vehicle tutorials on while the customer waits as the salesman does have other things to do to get the vehicle and paper-work process moving. From start to finish and follow-up, my experience at your dealership was fantastic! Thank you. More

Do not bring your car to service here! I have been a client for the past four years, and the service was never good. We kept coming back because we had a great experience with our old Ford Dealer in San client for the past four years, and the service was never good. We kept coming back because we had a great experience with our old Ford Dealer in San Diego before moving to the Bay. The communication is awful. They repeatedly told me that the car would be ready on a specific day, and it wasn't... There is a mix of miscommunication with the main call center, front desk, and the people working in the cars. Most of the times I took my car there, I left with the representative telling me, "I'm sorry, sr, this will not happen again..." Last month was the final drop as I took my car for service on a Thursday (You can never bring your car for service on Friday there, they will tell you that the car will be ready by the end of they, but in fact, you will only get it on Monday. It happened to me twice) for service. They told me the car would be ready by the end of the day or first thing in the morning due to a recall. After calling multiple times and leaving a couple of messages (as usual), they told me that the car was ready but needed some final inspections, but the car would be ready Friday morning. Friday morning, after multiple attempts again, the representative told me that I needed to change the brakes and rotors as they were in really bad shape. I asked if he could confirm if they had the parts and the people to complete the job that day as I was going to travel to the mountains the following day with my family because if they couldn't, I would take my car somewhere else so that I could travel safely. The representative told me that he confirmed it all and that the car would be ready by the end of the day. To my surprise, when I got there by the end of the day, the representative told me that they dint worked my car at all... That was not the first time something like this happened there. I felt disrespected and unvalued as a client. After a couple of years going there, I conclude that they don't care much about their clients and are not good about running the businesses. Maybe they do a better job on the car selling front. What I know is that I'm never coming back. More

They had a good selection of Ford Ranger trucks and the staff was very helpful. I am very happy with my purchase and the service I received. staff was very helpful. I am very happy with my purchase and the service I received. More

The credit check took too long but overall a good experience. The driver seat needs to be repaired. It had a seam that split. Final rating depends on the repair experience. The driver seat needs to be repaired. It had a seam that split. Final rating depends on the repair More

To start off. I live in Stockton and drove to Livermore. I test drove the car and everything seemed okay and I loved the car. The tpms light was on and the sales guy told me that the tire needed air. So he I test drove the car and everything seemed okay and I loved the car. The tpms light was on and the sales guy told me that the tire needed air. So he took the car and they put air as I was going through with the sale. I was in a rush to get home for work so never took much time looking at the car. I noticed the rear tires needed to be replaced. As I get to America’s tire. The guy tells me that I’m driving on an 11 year old tire that had dry rot on the side wall. That’s not all. He had also told me that three of my tire sensors weren’t working. How are you going to sell a car with an 11 year old tire?!? More

Jason was the consummate professional with great patience. Pricing was fair and communication could not have been better. Delivery went smooth, with no issues. Highly recommended Dealership! patience. Pricing was fair and communication could not have been better. Delivery went smooth, with no issues. Highly recommended Dealership! More

just nowNEW-EditI have been calling around dealerships just nowNEW-Edit I have been calling around dealerships for weeks now trying to find the Mustang Mach E California Route 1 Model. I contacted Livermo just nowNEW-Edit I have been calling around dealerships for weeks now trying to find the Mustang Mach E California Route 1 Model. I contacted Livermore Ford and talked to a salesman named Steve. Steve told me there were 2 Route 1s at the dealership. I asked him the colors of the cars and the price and he told me the colors were blue and gray and the blue one was $56,250 and the gray one was $100 less. He also told me about a $1600 rebate I could get on the Mache E which would bring down the price to $54,650. I called him 4 days in a row to ask him if the cars were still available and he said yes. I told him I would come in on Saturday to look at the car and talk a deal with him. He said to let him know when I was 10 minutes away from the dealership. It took me over an hour to get there due to traffic. I got there and I asked for Steve. They said which Steve and I said I do not know I have his number, I do not know his last name. Steve was nowhere to be found and I was told he was busy "on the other side." Anyways when I looked at the window sticker and markup sticker, the sticker had a $10,000 markup and the price of the car was $62,000. Almost $5,000 more than I told over the phone. I test drove the Mach E and Steve was nowhere to be found. About 4-5 other families looked at the car but I was the only one to be serious and talk a deal. I sat down with a guy named Jabaari and told him what I was told over the phone. He finally introduced me to Steve and Steve said he was busy making another deal and he would let Jabaari handle everything. They blamed the markup on a chip shortage. I was told a markup of $5,000 over the phone and not $10,000. Steve never mentioned over the phone that the price of the car went up. After an hour they came down to $56,500 as their final price after everything and I walked away with mulitple hours of my time wasted. I was a serious buyer and was lied to over the phone. I emailed the owner of the dealership and never heard back from him. The next day after my visit, Steve called me and said "he just learned about what had happened yesterday." He said he would talk to the owner and explain the situatuion. I get a call from Steve an hour later and he says the owner said to honor the deal I was told over the phone only for that day. 2 hours later I call Steve for an update and he says what their final price is for the car. The price was still not what I was told over the phone, I declined the offer and told Steve thanks for lying to me and wasting my time. Steve lied about the price on purpose to get me to come into the dealership and hope I pay a higher price than what I was told over the phone. He knew what he did and was hiding from me and making excuses when I actually came into the dealership. I will never come to Livermore Ford ever again, they had terrible service, wasted my time, and it smelled terrible in the dealership! More