Livermore Ford

I ordered a Mach-E in May 2021, and worked with Jason until it was delivered in Dec. 2021. Jason was good at returning my calls, or providing status of the order, during the interval, but was not part o until it was delivered in Dec. 2021. Jason was good at returning my calls, or providing status of the order, during the interval, but was not part of the sales team that transacted the final sale. After the vehicle arrived, the dealer prep was pretty minimal with adhesive from the protective coverings still visible on the vehicle. The main challenge I faced with Livermore Ford was transacting the sale. I had exchanged e-mail with Matt Zapien the General Sales manager a few days prior to delivery, asking that to arrange the terms of the sale ahead of time since Livermore Ford agreed to honor the Ford website "no ADM" price. I also explained I wanted to take advantage of the Ford Options financing that Ford was providing. Matt did not return my communication and upon my arrival at the dealership to take delivery, I was told that the Livermore Ford computer systems weren't able to handle "balloon payment" financing systems and that the Ford Options financing was not available. This eliminated a $2500 incentive Ford was offering for the Mach-E purchase and took food off my table. I am extremely disappointed in this. This was further met with the incompetence of the sales team. They initially left the $750 rebate from CA off the finance paperwork, and then after we wrote up everything and signed the paperwork, decided that the $1500 deposit I had left on the Ford website 6 months earlier, needed to be refunded by Ford, and I had to return to write another check for the difference. It was a total joke, and after reaching out to other Mach-E purchasers in the Nor. Cal area through the Mach-E forum, learnt that I could have had the financing I wanted at dealers in Walnut Creek, Brentwood, Tracy, and others. I will not be usingLivermore Ford for any purchases or service going forward, and have since cancelled my F-150 Lightning order through them. More

I had a awesome experience thanks to Steve for helping us with our brand new car !!!!! We wouldn’t have it any other way ! Steve had excellent customer service he made our experience comfortable & he was pat with our brand new car !!!!! We wouldn’t have it any other way ! Steve had excellent customer service he made our experience comfortable & he was patient with us ! Thank you Steve ! More

If I could give the overall experience a 10 out of 5, I would. Joaquin, Matt, and Thomas were all incredible and really took the time to ensure I was getting the best experience possible. They took the tim would. Joaquin, Matt, and Thomas were all incredible and really took the time to ensure I was getting the best experience possible. They took the time to ask me about what I would be using my vehicle for and tailored their recommendations to suit my situation. My wife is absolutely thrilled with her brand new Explorer and we cannot wait to put some more miles on it. I cannot express how grateful I am and how much the experience has stood out from other car buying experiences. You have earned a life long customer (as long as we're in CA) and you'll be the dealer I recommend sending everyone to that is looking for a Ford. More

Could not get to the deal till 745pm to look at the Ford Edge and couldn’t believe they waited for me and I bought my car!!! Friendly staff!! Edge and couldn’t believe they waited for me and I bought my car!!! Friendly staff!! More

Sales person Josue was over the top helpful and attentive. The entire process was smooth. attentive. The entire process was smooth. More

Working with Rafi and team was great. With limited stock getting my dream Truck from Livermore Ford was a total surprise in a great way. getting my dream Truck from Livermore Ford was a total surprise in a great way. More

Custom Ordered a 2021 Ford F-150. When the pick up arrived the whole buying process went super smooth. Excellent car buying experience. This is the second vehicle we buy from Livermore Ford and have b arrived the whole buying process went super smooth. Excellent car buying experience. This is the second vehicle we buy from Livermore Ford and have been treated amazing both times. Would definitely recommend More

Livermore Ford has friendly and honest people that offer cars at a good price. The overall experience was very positive. cars at a good price. The overall experience was very positive. More

Everyone we worked with was great. Our sales agent Jay helped us get the best deal we could ask for. Smooth transaction. helped us get the best deal we could ask for. Smooth transaction. More