Livermore Alfa Romeo

This is a review for the service department. In summer of 2024, I called the Service Department and spoke to Kenny, the Alfa Romeo Service Advisor. I advised that my front brakes and steerin In summer of 2024, I called the Service Department and spoke to Kenny, the Alfa Romeo Service Advisor. I advised that my front brakes and steering column aggressively shake under braking (2023 vehicle with 3,000 miles). Kenny advised this was normal and should not be concerned. Fast forward to September 2024. I scheduled a recall and oil change appointment for late November. I was advised the appointment would take 2-2.5 hours. I arrived at my scheduled time of 8:30 a.m. My vehicle was not taken into service until 11:15 a.m. My car was not ready until 1:45 – 2:00 p.m. This wait time was unacceptable considering I made an early morning appointment almost 3 months in advance. During the appointment, I advised Service Advisor Kenny of the brake issue. He stated the technician would take a look. I was informed that the front rotors had heat spots (Now with 5,300 miles on the odometer. Kenny stated he would submit a claim to Alfa Star the following week. After one week, I emailed Kenny. Kenny did not respond. I filed a complaint with Alfa Romeo of North America who had trouble getting int touch with Kenny. Come to find out, Kenny lied and did not submit the claim to Alfa Star because it was a normal wear and tear issue outside of warranty. I escalated the issue with the president and members of the Gill Auto Group leadership team. I was contacted by the manager of the service department. He stated that because the car was outside the 1-year warranty, the issue would not rectified. However, he failed to acknowledge that their own service advisor, Kenny, stated what I was experiencing was normal, which was during the warranty period. If Kenny had advised to bring in the vehicle, I would have done so within the one year warranty period. This is not a warranty issue, but an issue with Kenny providing false information over the phone that in this instance, is a serious safety concern. A competent leader would fix the root cause of the issue and not find an excuse to not fix it. I am dissatisfied with the dealer and would not recommend anyone getting their Alfa Romeo or Maserati serviced at this location. Because of Kenny's lack of knowledge about my brakes, the dealer should have done the right thing to have them replaced. More

Easily the worst dealership I've ever come across. No communication. no follow-up. I brought my 2018 Alfa Romeo Giulia in for service under the extended warranty—bad oil pump and non-functioning rear No communication. no follow-up. I brought my 2018 Alfa Romeo Giulia in for service under the extended warranty—bad oil pump and non-functioning rear defroster. They kept the car for seven weeks without ordering any parts, and their service personnel stopped returning my calls and texts after week three. I reached out to Alfa Romeo via Twitter and asked them to get involved, and three days later the car was complete and ready. But they never returned my extended warranty information. I called and called and emailed and called. Left messages for the Service Director and the General Manager. Spoke to three different receptionists and Sales associates. They never responded. Avoid this dealership like the plague. Unprofessional. No communication. More