Lithia Volkswagen of Des Moines- Service Center

Too long Please start taking appointments for oil changes. Over 2 hours for an “express oil change” is too long with a 4 year old. I do appreciate the dry eras Please start taking appointments for oil changes. Over 2 hours for an “express oil change” is too long with a 4 year old. I do appreciate the dry erase boards my son loves drawing while waiting. One other minor issue is that my seat and all of the minors were completely moved way beyond what they should have. I get adjusting the mirrors to properly see and would prefer they do so I don’t have damage to my vehicle but this was beyond that. Not a major issue more of an annoyance. More

High cost I had my Trans Fluid changed cost almost $300.00 $185.00 labor seems alful high I wonder how much of that the service person got. They recommended se I had my Trans Fluid changed cost almost $300.00 $185.00 labor seems alful high I wonder how much of that the service person got. They recommended several different things I should have done,I checked in n one VW wants $59.00 to change air filter and $59.00 for cabin filter,I checked both of those cost approx. $8.00 to $12.00 each,I’m going to go buy and do the work myself and some of the other thing recommended I’m going to Texas to have done,the dealer down there I know doesn’t charge big time because he doesn’t have to pay for big new building,and probably not a big house I never recommend any business! More

Great service! I brought my Jetta in for an oil change and tire rotation. I waited while they did the work, which was done in a reasonable time frame. Matt kept me u I brought my Jetta in for an oil change and tire rotation. I waited while they did the work, which was done in a reasonable time frame. Matt kept me updated on the progress and reviewed the work done and future maintenance that is recommended by the manufacturer. Definitely happy with my experience. More

Excellent service! My dad dropped off and picked up our vehicle for service and made note that he was impressed with the cleanliness of the service area and the high qua My dad dropped off and picked up our vehicle for service and made note that he was impressed with the cleanliness of the service area and the high quality of customer service. More

Good service Had an oil change and my tires rotated. Very good service, happy with how everything turned out. Will continue to come back in the future. Had an oil change and my tires rotated. Very good service, happy with how everything turned out. Will continue to come back in the future. More

In and out Service was easy. Dropped my car off and they already knew what to do without being asked. Had alone time to get my work done without being bothered. Service was easy. Dropped my car off and they already knew what to do without being asked. Had alone time to get my work done without being bothered. More

Great service Service was great loved the transport service . loaner car was great. car was in great shape when i picked it up. total price was better than expected Service was great loved the transport service . loaner car was great. car was in great shape when i picked it up. total price was better than expected. More

Great Service. Great service. Fast with no hassles. Had a 30,000 mile service which included rotating the tires, and changing the oil. Cheyenne kept me updated an Great service. Fast with no hassles. Had a 30,000 mile service which included rotating the tires, and changing the oil. Cheyenne kept me updated and made sure I understood everything being done. More

Friendly staff The staff greeted me and took care of what I needed in an efficient and professional manner. My visit went as planned and the communication was great The staff greeted me and took care of what I needed in an efficient and professional manner. My visit went as planned and the communication was great! More

Service I called at the last minutes for an appointment and was able to get in on a Saturday morning. I got in, sat in a very comfortable waiting area., serv I called at the last minutes for an appointment and was able to get in on a Saturday morning. I got in, sat in a very comfortable waiting area., service was prompt and efficient, and I was on my way. Thank you. More