Lithia Volkswagen of Des Moines- Service Center

Keys programmed for Beetle This is the second time that I had brought this vehicle to dealership. This time regarding my 2 valet keys needing to be programmed with the vehicle This is the second time that I had brought this vehicle to dealership. This time regarding my 2 valet keys needing to be programmed with the vehicle there. I dealt with Cheyenne and again, she provided a fantastic customer service. Thanks again VW of Des Moines. More

Always an issue First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engin First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engine. (Lots of oil)! Supervisor empathized well. They detailed my car the next day and delivered it but the driver didn’t even ring the door bell. He knocked, we didn’t hear him, and he left the doors unlocked to the car and left keys in my drive! We don’t do that in our neighborhood. I we bought 2 Jetta’s in 2017. Love the Volkswagon product but Lithia has over promised and under delivered on every aspect... More

Personnel were very courteous and helpful. This includes Cheyenne Swink, my service advisor, was very professional as well. I had my father in law’s Beetle interior detailed and it turned out cleaned as new Cheyenne Swink, my service advisor, was very professional as well. I had my father in law’s Beetle interior detailed and it turned out cleaned as new. Thank you Matt and his staff for a great job. More

NOT HAPPY!!!! we were in Nov, 22nd, for an oil change and tire rotation that was only going to take around an hour and over 3 hours later we finally got our Atlas b we were in Nov, 22nd, for an oil change and tire rotation that was only going to take around an hour and over 3 hours later we finally got our Atlas back - there was very little communication from the service dept, and when it came time to pay the CS people were not real friendly and did not offer us a thing to make us come back for another purchase - I think they could have at least offered the next FREE oil change and rotation but i am sure that won't happen!!!!!!!!! More

Service Work The service department here is great. I have been dealing with Volkswagen a few years now. Since I have moved to this area Lithia is the only service The service department here is great. I have been dealing with Volkswagen a few years now. Since I have moved to this area Lithia is the only service vehicle company I use. This time around was totally different. They went above and beyond to make sure I was taken care. I was updated every step of the way through the process of getting my car fixed. Between the help of Cheyenne and Matt I was able to sleep and xxxx peacefully knowing that my vehicle was in good hands. More

Recall service I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part di I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part did not come in. We received no call for, spent gas since we live 1.3 hours away. Vw of Des Moines was supposed to give us a call to reschedule when part arrived, three weeks went by and no call, I had to call only to find out that the part had been there for a week. So made a appointment, wife took the van once again and to our surprise they did not get it fixed ( something with the computer system) is what I was told. Manager of service gave me a call back since I was very upset, on his email he said we will reschedule when they get the system or whatever going. It’s been a month and I still have not received a phone call. More

Jetta Noise The service experience was good, especially the ride with the technician, Kyler. He was very professional and listened to what I had learned in an onl The service experience was good, especially the ride with the technician, Kyler. He was very professional and listened to what I had learned in an online forum about the noise being "normal". I deducted one point from my rating because, a week before when I made the service appointment, I told the lady about the forum. Had she or someone reviewed the site then, they could have learned about this noise issue and I wouldn't have had to return for service. More

Good service A bit slow, but the staff are friendly and polite, and eventually got the issue addressed. So overall a good experience. will come back for next servi A bit slow, but the staff are friendly and polite, and eventually got the issue addressed. So overall a good experience. will come back for next service. More

Good service, but a bit slow The service was great. No questions asked on the warranty. They found the problem and fixed it and documented every step they took. They were very res The service was great. No questions asked on the warranty. They found the problem and fixed it and documented every step they took. They were very responsive when asked for status. My only complaint would be that I scheduled the appointment for Wednesday and they didn't get to my car until Thursday. It would be great if they offered loaner vehicles so I wouldn't have to go for two days without a car and have to find a ride to pick up my car when it's done. More

Great Service! Very quick turn around time on fixing my Volkswagen! Everything explained perfectly - and done within a few days - polite and friendly service! Will b Very quick turn around time on fixing my Volkswagen! Everything explained perfectly - and done within a few days - polite and friendly service! Will be back! More