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Lithia Volkswagen of Des Moines- Service Center
Johnston, IA
731 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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731 Reviews of Lithia Volkswagen of Des Moines- Service Center
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February 03, 2020
Service beyond expectations My Passat threw a warning on my way to DM. Called Lithia who was prepared when I arrived, Received excellent competent & polite service. Bravo to L My Passat threw a warning on my way to DM. Called Lithia who was prepared when I arrived, Received excellent competent & polite service. Bravo to Lithia More
by JOLSENDG2012
Verified CustomerEmployees Worked With
Kyler Feenstra, Brandon Smith
January 31, 2020
Trey Burkhall was professional, helpful and well-versed on my vehicle. Jeremy Lester was also super helpful and kind. They provided great service and were gentlemen! on my vehicle. Jeremy Lester was also super helpful and kind. They provided great service and were gentlemen! More
by ALEXISGAY393
Employees Worked With
Trey Burkhall, Jeremy Lester
January 28, 2020
Very pleased with the service department at my last visit. We had a minor incident and our service advisor handled it very professionally. We are looking to potentially purchase another Volkswagen this visit. We had a minor incident and our service advisor handled it very professionally. We are looking to potentially purchase another Volkswagen this summer and service is a major factor for us. More
by MOOREAJ518
Employees Worked With
January 27, 2020
Thank you Walker & Jason for all your help and going out of your way to getting my vehicle back on the road again! Thank you of your way to getting my vehicle back on the road again! Thank you More
by CLARISSAHW
January 24, 2020
All good under the hood Took my vehicle in before work and asked it be ready by 5. By the time I actually got to work, the service tech had performed their inspection and the Took my vehicle in before work and asked it be ready by 5. By the time I actually got to work, the service tech had performed their inspection and the service center notified me what they thought was necessary and if I agreed to what was needed. Car was done before noon. Good communication. More
by BONZI813
Employees Worked With
Cheyenne Swink
January 24, 2020
Outstanding customer service by everyone that I interacted with in the dealership for service. Everyone was professional, knowledgeable and courteous. Same day service, timely notifications on p interacted with in the dealership for service. Everyone was professional, knowledgeable and courteous. Same day service, timely notifications on progress and great shuttle service were all appreciated. Thank you! More
by fivejrs2
Employees Worked With
Shuttle drive. - Steve Hubert was awesome, Walker Robinett
January 24, 2020
Quick in and out—everything covered. Came in for an oil change for our 2018 Atlas. Discovered it was time for 20,000-mile service. Cheyenne and her techs handled the whole thing in less t Came in for an oil change for our 2018 Atlas. Discovered it was time for 20,000-mile service. Cheyenne and her techs handled the whole thing in less than 90 minutes.And Lithia has the best (free) coffee machine of any car dealer I've ever visited. Overall, always a positive experience with Lithia. Thanks, everybody. (BTW, longtime VW fan. Have owned: Karmann Ghia convertible, Jetta, Beetle convertible, Golf Alltrack and now the Atlas.) Mark Lunde More
by Mark L.
Employees Worked With
Cheyenne Swink
January 23, 2020
The previous oil change you took care of they stated all brakes were at 3 millimeters and needed replaced. $550. I let them know they seemed good from a driving perspective and I would wait and have them ch brakes were at 3 millimeters and needed replaced. $550. I let them know they seemed good from a driving perspective and I would wait and have them checked on next oil change. My last oil change I told the service associate that to get another measurement and I wanted to look at the pads myself. Car only had 53,000 miles. Well the pads actually grew yes they grew one set was at 4 millimeters and the other was at 8. Not happy that you were going to charge me over $500 for brakes that I didn't need. That is what crooks and scammers do and I'm definitely not saying this is how your business is ran as I've had good experiences before. My second issue when I checked in is they asked if I wanted my tires rotated as its been over 10,000 miles since I have had the car. I paid for lifetime oil changes through Lithia when I bought my car. The lady I was dealing with didn't let me know there was a charge for this. I assumed it was a courtesy that went with the oil change. Well not happy when I left your dealership as I had to pay $28 to have tires rotated. I explained to the associate when checking out I was not told of a charge for this as I have the oil changes. He seemed relieved when I told him I would pay but I was not happy. After my last experience at your place I'm not sure I want to continue. I don't remember who I worked with don't recognize anyone listed. More
by GABLE_TERRY
Employees Worked With
I do not recognize anyone from your list
January 23, 2020
110K Service Got me in and out promptly. Found a factor recall that needed to be completed that I was not aware of & were able to complete all the work the same da Got me in and out promptly. Found a factor recall that needed to be completed that I was not aware of & were able to complete all the work the same day. More
by BFUNNEMARK
Employees Worked With
Kyle Walker
January 22, 2020
Exceedingly slow with minimal communication I have had great experiences with Lithia of Des Moines in the past and expect many more to come. However, with my recent service I dropped off the veh I have had great experiences with Lithia of Des Moines in the past and expect many more to come. However, with my recent service I dropped off the vehicle Thursday midday, received a diagnosis, yet work did not begin until the following Wednesday (for a few small fluid leaks). I issued repeated texts and made several calls specifically asking for updates and received few replies, several 24 hours later. I realize there were challenges in getting approval via our extended warranty, but communication is key if you are going to keep my vehicle for nearly a week while figuring things out. My concerns are as follows: 1. Not enough staffing. It seemed service advisors were overwhelmed and could not respond to customers in general. This was confirmed by the phone operator when I called. Could team members be cross-trained to help pick up the slack? 2. Utilizing the extended warranty (ultimately was effectively applied) seemed difficult. Is there much experience with this product that was heavily promoted by Lithia? Could someone on staff be the lead person to make claims calls for this warranty? 3. Communication lacked some important courtesies. After nearly a week's wait there hasn't been any apology or acknowledgement of this abnormal delay. Phone calls to the front desk included, on two separate occasions, comments like...there's no way you are going to get through to anyone at the service desk. I asked direct questions and did not get responses to those questions. The most important of which, "When will I get my car back?" was not answered until 5pm the following Wednesday. I realize this was abnormal, and have no reason to believe it would happen again, but I wanted to give some honest feedback in the hopes it can help the service center improve. More
by N_SEEL
